WA Jl. Marjuk No.4-6 0857-9359-0820, Pasir Kaliki, Kec, Pasirkaliki, Cicendo, Bandung City, West Java, 40171, IndonesiaView Hotel Details
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Guest Reviews of Hotel Serena Bandung
8.4/10
Very Good
19 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities7.4
Service8.5
Cleanliness8.4
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All reviews(19)
Positive reviews(16)
Reviews with photos/video(5)
Negative reviews(3)
TimentoDiver
Stayed in Jan 2024
Solo traveller
55 review
8.0/10
Very Good
Posted on Feb 22, 2024
Hotel Serena Bandung offers a prime location, earning a solid 5 stars for its proximity to the Bandung Train Station. The staff's friendliness is exemplary, garnering another 5 stars for their clear instructions and helpful demeanor. While the value for money is decent for a 2-star hotel, scoring 4 stars, the cleanliness and facilities fall a bit short. With a rating of 3 stars each, the cleanliness could be improved, and the facilities, though simple, are somewhat lacking, especially with WiFi only available in the lobby. Overall, it's a convenient option with friendly service but could benefit from some upgrades.
Guest User
Stayed in Mar 2024
Family
2 review
7.0/10
Posted on Apr 12, 2024
The water reservoir must be cleaned, because the first time the water is drained it gives off a strong smell
Guest User
Stayed in Feb 2024
Family
1 review
3.0/10
Posted on Mar 4, 2024
This hotel so so so bad. The bathroom so dirty. And also have cokcroach. Water heater in bathroom also not well working. I would not recommend for stay here
Roni08
Stayed in Jul 2023
Couple
6 review
8.0/10
Very Good
Posted on Aug 20, 2023
good hotel, and good location, but hotel amenities not good enough
Guest User
Stayed in Jun 2024
Family
1 review
5.5/10
Posted on Jul 21, 2024
The toilet is not clean + smelly, the room smells a bit, the AC is not cold, the TV won't turn on, the card to access the room door is jammed
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Anonymous User
Stayed in Aug 2024
Solo traveller
2 review
10/10
Outstanding
Posted on Oct 9, 2024
Never get bored staying at this hotel, everything is the best
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Anonymous User
Stayed in Nov 2023
Family
14 review
8.5/10
Very Good
Posted on Dec 18, 2023
hotel with access close to the station, okay facilities.
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Rio Nurcahyo
Stayed in Jun 2023
Business traveller
32 review
8.0/10
Very Good
Posted on Jul 17, 2023
Pretty good hotel. It's okay if you just stay overnight
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sannita
Stayed in Nov 2023
Couple
1 review
5.0/10
Posted on Jan 3, 2024
There are 2 cockroaches :')
The bathroom is not clean
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BettyBie
Stayed in Nov 2023
Family
14 review
8.0/10
Very Good
Posted on Dec 24, 2023
The place is close to Bandung station.
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henry
Stayed in Nov 2023
Family
2 review
8.0/10
Very Good
Posted on Jan 13, 2024
Everything is fine
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Guest User
Stayed in May 2024
Other
1 review
8.5/10
Very Good
Posted on Jun 18, 2024
solid
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Willem
Superior Room
Stayed in Jul 2025
Solo traveller
2 review
9.5/10
Amazing
Posted on Aug 10, 2025
Prima hotel.Uitstekrnde lokatie. vriendelijk personeel. Helaas geen restaurant,buiten de deur eten!