"We stayed here for our trip to Disneyland. It is conveniently located near a bus-stop and the room was clean. I would recommend this accommodation."

"It was closed. Trip.com had to book another hotel. That hotel was fine."

"The hotel is nice and very close to Disneyland by bus. Will recommend to others"

"Stayed here specifically for visiting Disneyland Paris. The staff was super welcoming and friendly. Everything met our expectations for a comfortable stay. It’s great to have the free shuttle service to and from the theme park."

"My stay at Akena Serris – Val d’Europe was average. The hotel has a convenient location, especially if you’re visiting Disneyland Paris or the nearby shopping outlets"

"The location was good can walk to Disneyland. The reception was friendly but the services were a b it slow. The room was big and nice, but the heater in the bathroom was keep on hot and couldn't turn it off so was so hot by the time get out from shower, the hairdryer was small and it stopped when I turned highest. And the worst thing was the bed it got a big hole and couldn't sleep properly."

"Friendly and helpful receptionist. Location is great with amenities provided. Got upgraded to a better room. Great stay since it’s near Disneyland."

"Great location. Clean rooms , have kitchen. Stayed already few times. Good quality for the price"

"Here’s the review with that point naturally incorporated: Unfortunately, this was not a pleasant stay, and I would not recommend this property. The self check-in process is unnecessarily complicated. The instructions initially direct you to a different side of the apartment building, which is confusing. Unless you read them very carefully, it’s easy to spend at least 30 minutes just trying to check in. Between accessing the building, collecting the keys, entering the apartment, retrieving the car park fob from the kitchen, and finally getting to the parking area, you end up opening around 6–8 different doors before you’re fully checked in. It is far more complicated than it needs to be. The underground parking is secure, but it is very dark, has a strong unpleasant smell, and many of the surrounding parking spaces appear to be used as storage areas, giving the whole area an untidy feel. Inside the apartment, the linen was clean, the kitchen was well equipped, and the main bed was acceptable. However, the sofas were heavily worn, stained, and looked dirty. The sofas shown in the listing photos appear clean, tidy, and in good condition, but they do not reflect the actual condition of the furniture provided. The listing also suggested the apartment was suitable for three adults and children, but the sleeping arrangements don’t realistically support that. The sofa bed is very worn, and the single sofa bed isn’t suitable for either adults or children. Before arriving, I contacted the host to request fans as there was a heatwave forecast. I received no response. The apartment became extremely hot, and with no fans or any form of ventilation, it was very difficult to sleep. Travelling with young children made this even more challenging. There are also several maintenance issues. The toilet door handles are very stiff, the wardrobe doors are difficult to operate, and the bedroom has no main light—only bedside lamps. The only convenient power socket is occupied by the bedside lamp, so if you need to charge your phone, you have to unplug the lamp and leave the room without lighting. The hallways throughout the building also have a persistent unpleasant smell. The biggest issue occurred on the morning of checkout. At around 8:30 am, the water supply stopped completely. We were unable to shower, wash properly, or get ourselves and the children ready before leaving. I contacted the property immediately but was simply told to send an email and wait up to six hours for a response, which was completely impractical given we were checking out that morning. I then contacted Trip.com customer service, who responded immediately and genuinely tried to help by contacting the property. Unfortunately, the property management never responded to them either, leaving customer service with very few options other than offering a small compensation. While I appreciated Trip.com’s prompt support, it did not resolve the situation. Having to end a family holiday without running water and without being able to take a shower is simply unacceptable. Overall, while the apartment has a few positives such as secure parking, clean linen, and a functional kitchen, these were outweighed by misleading listing photos, poor communication from the host, uncomfortable sleeping conditions, inadequate facilities during a heatwave, maintenance issues, and the complete lack of support when a major issue occurred. I would not recommend this property. The only positive experience was Trip.com’s customer service, who responded promptly and did their best to assist despite the property’s lack of cooperation."