Conrad Chia Laguna Sardinia

The staff provides exceptional, friendly service, creating a memorable experience for guests. The idyllic location offers easy access to beautiful beaches and activities.

On first glance it seems like a lovely resort in a beautiful part of Sardinia. We arrived and were ‘upgraded’ to what seemed like a neglected part of the resort - the Oasi building- 8 min walk to reception. The rooms are substandard for a 5 star hotel. The room looked nicely appointed on arrival, but we slowly learned that the so called renovation done in 2019 was a shoddy aesthetic job. Our kid’s room closet door handle hung off of the screws and their sink never drained properly. In our room, we noticed immediately that main closet sliding doors were broken when we tried to open them and hang clothes. On day two a maintenance person was sent to ‘fix’ this but the doors still seemed hard to slide and were off the gliding track. The third day, when we tried to open the closet, the entire door with mirror fell off of the hinge. When we called and asked to have the door reattached, the front desk asked us to wait until the next day ‘domani’. This seemed unacceptable especially at £1k a night for our room. After much back and forth, a manager sent another maintenance person to come speak with my husband. He couldn’t seem to solve the issue. In the end we asked to have the entire door removed entirety so that we could access the closet. The lifeguard at the kids pool seemed overly intimidating and bordered on rude. He asked our kids, ages 11-3, not to jump (fair if that is the rule). When our 3 yr old jumped after he previously admonished us, he marched over and told us he was calling security. A security guard arrived, though he never said a word to us, and seemed to shrug his shoulders at the lifeguard. We understand that basic safety measures should be taken, but calling security on hotel guests because their 3 year old jumped into the pool seemed dramatic. The good: Housekeeping was excellent and hard working - special thanks to Anthony who looked after our room. The beach was beautiful and well maintained. Food at restaurants was fine if repetitive, certainly the food is better at local Italian restaurants but we had low expectations going in. The staff tried their best but you got the sense that they were overwhelmed and often disagreed with odd management decisions (ie no music allowed during aqua aerobics even at the chaotic kids pool). The resort grew on us and by day 3 we felt it was better than when we arrived. That said, I’m not sure we would return. There are better 5 and 4 star resorts in Europe.

We had a wonderful stay at the Conrad Hotel in Chia Laguna — it truly exceeded our expectations in every way. The hotel still feels brand new, with a modern yet warm design that instantly makes you feel relaxed and welcomed. The moment you step into the lobby, you’re greeted with the most beautiful scent — subtle, fresh, and luxurious — setting the tone for the rest of your stay. The pool area is absolutely lovely: spacious, tranquil, and perfectly maintained, with stunning views of the surrounding landscape. It was the perfect place to unwind and soak up the Sardinian sun. We also had a fantastic dinner at the hotel restaurant. The food was superb — beautifully presented and full of flavour, with attentive service to match. It was a real highlight of our stay. Altogether, the Conrad Chia Laguna offers a serene, high-end experience in a breathtaking location. We can’t wait to return.