Baymont by Wyndham Sevierville Pigeon Forge

Location: Proximity to shops, attractions, and ease of access to daily necessities were frequently praised.

Rooms look nothing like the picture. Romm clearly wasn lt cleaned well. We went to front desk and manager on duty was rude and told my wise she didnt need to be "sassy" and he knew the rooms werent the best. We checked out and left within 20 minites and that INCLUDES the time it took us to wall to and from our room. We went ans found another hotel. I DO NOT RECOMMENT THIS HOTEL TO ANYONE.

This is my 4th night here. 2 nights last weekend and last night and now tonight. Got a different room category this time. Got the “suite” with jacuzzi. My teenage daughter and I thought we’d put on bathing suits and utilize the jacuzzi like a hot tub. We get it filled up and under the towel carefully placed by housekeeping is a hole. The hole where the button goes. The button that turns the jacuzzi on. Like they didn’t see it when they strategically placed that towel there. Upon checking in I received a text from hotel saying respond to text with any problems or questions. I text back my issue. No response- why bother with this system if not utilizing it? I call the front desk. 15 minutes later night manager comes up to check it out. I wish yall could have seen the fake confusion he exhibited when I pointed to the missing button/hole. First he said “maybe you do it”. This angered me. I explained about the towel. He said housekeeping or previous guests did it. I said if previous guest did it housekeeping knew because they placed the towel over it. Housekeeping appear to be the owners. I’ve seen them over the past 3 nights I stayed here. Not too happy I paid for “upgrade” I couldn’t utilize. Says they’ll make it right tomorrow. We shall see tomorrow. Will update then.