The hotel's location is quite good, not far from the attractions. It's about a ten-minute taxi ride to the Royal Palace and the Santa Cruz quarter. I was also satisfied with the hotel facilities and environment; even the toiletries had a lovely orange scent. However, for two consecutive days, after the housekeeping staff cleaned my room, they would take my room key card, which was left in the slot, without permission. This meant I had to go to the front desk every time to get a new one. The most infuriating part was on the third morning when housekeeping knocked three times to clean my room. The second knock was at 10:40 AM, which seriously disrupted my sleep (I had planned to sleep soundly until noon). Furthermore, I found food residue stuck inside the menu on the desk, which was quite disgusting and clearly overlooked by the cleaning staff.
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