I am very disappointed with my experience. During my stay, I forgot a valuable item at the property. When I contacted them, they confirmed it was there and that I could pick it up at any time. However, when I finally arranged for pickup, they informed me that, according to their policy, forgotten items are disposed of after 15 days. At no point was I informed of this policy, either by email or in prior communications. Had I known about this rule, I would have acted more quickly. The most disappointing thing is that they didn't provide me with any solution, and my item, which was brand new, disappeared. I am left with the feeling that they kept my belongings. The handling of the situation was poor, and the overall service was appalling. I would not recommend this place due to the lack of transparency and customer service.
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