Hotel y Apartamentos Doña Lola

The worst hotel experience in over 30 years of travel. I stayed in economy double 001 room. Which is the noisiest I’ve ever stayed in. Most of the noise from reception as the walls are not soundproof. You can hear every snort from the receptionist and every conversation of the guests over the loud compressor on the vending machine by the door. Then I discovered the noise from the crowds leaving the two adjacent night clubs from 2am to 7am. .Having witnessed another guest get a key code error trying to entering the building, I had the same issue at 2am and on several other occassions. Exhausted I asked for a refund via Trip. Alejandro on reception didn’t not offer a single apology but said ‘it was not his job to help me’ and to contact Trip as the ‘face of the booking’ . The hotel manager refused a refund and incorrectly told Trip I entered the wrong code. Luckily I had a video of me entering the key code they issued me on the exterior door. Trip sent this to the manager. The next night again I had limited sleep as you can hear every noise from the visiting families. I asked again if I could move to a quieter room. I was told this would cost an extra €45. On the Sunday and for the remainder of the stay the available superior room cost £45 a night less than I originally paid. The receptionist refused to tell me the managers name or allow me to communicate with them directly. Via Trip and Daniel his other receptionist, the manager refused to explain why he wanted to charge more for a room that cost considerably less than I’d paid for my booking. This hotel has the worst management, hiding behind their receptionists. This aggrevation could all have been avoided if they moved me to the cheaper room when it became available. Having paid even more reluctantly for a room with a lower rate than I’d orignally paid! This ''superior' room was across the street facing the other nightclub. Then guess what ? I get ‘unauthorised access’ to the code they reissued me yet again. The WiFi is woeful. The lift still can’t be called from this second floor. The poor cleaner has to go downstairs to call it to move her trolley downstairs. Even more safety issues as the lift door continues to close if you wave a limb where the door sensor usually is, as it closes. The phot -o below shows the lift door crushing a bag. The manager replied to my formal noise complaint claiming Trip’s room description suggested the ground floor room had more noise. Trip.com' s listing didn’t describe this when I booked and still doesn’t. Utterly unbelievable customer service. I am totally exhausted and beyond frustrated. Other reviews show the hotel offers a raffle to win a free night if you give them a full marks review, the small print says the offer expired in 2023 but the poster is still in the foyer, so question any favourable reviews. Avoid staying here at all costs.

The hotel was really good, great location and room was clean and functional, the staff were very helpful.

The hotel’s location is excellent, but the experience upon arrival was quite disappointing. When I arrived at the address and checked in at reception, I was informed that my room was located in a different building and that I would need to find it on my own. The staff explained that there were certain buttons on the entrance panel that should not be touched, which honestly made the whole experience feel a bit like something out of a horror movie. All further instructions were sent via WhatsApp and had to be followed carefully. The second building felt strange and almost deserted. To make things even more confusing, the rooms have no numbers, so you have to identify your room by its color. The room itself was extremely small and not comfortable at all. Overall, despite the great location, the accommodation did not meet my expectations.

Good location, small single room with loft not calling at second floor. Otherwise good

Location was great, very walkable to attractions. Light sleepers might not like it as it can get noisy on streets and able to hear from the room.