I Soho at I City, PSN Multimedia, Shah Alam, Selangor, 40000, MalaysiaView Hotel Details
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I Soho at I City by Bai Yi Guest Reviews
4.5/5
Great
84 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.5
Cleanliness4.3
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All reviews(84)
Positive reviews(79)
Reviews with photos/video(19)
Awesome stay(25)
Great location(12)
Awesome rooms(10)
Friendly owner(10)
Convenient location(10)
Clean and tidy(9)
Perfect for families(7)
Negative reviews(5)
Anonymous User
Leisure 2-bed Room
Stayed in Nov 2024
Family
2 review
2.2/5
Posted on Dec 31, 2024
Booked and confirmed that the flat comes with 2 bathrooms. However, the shower head was broken and the door couldn’t be closed for one of the bathroom. Immediately informed them and waited in the flat for 1.5hrs, was told that the technician took longer to reach due to heavy rain. After coming back from dinner, asked if they could send the technician to fix it but was told that the technician could only come the next day after we check out. Toilet floor and even the toilet bowl were extremely wet when we arrived. Sofa in the living was sinking in the middle. The bed frame in the common room also suddenly broken after 1 night stay. Car park wasn’t convenient and there wasn’t clear instruction (no photo/video) on where to get the key and park the car.
Response from Property: We're sorry to hear about your experience and appreciate your feedback. We strive to provide the best service and will review your concerns to ensure improvements. Thank you for letting us know.
Guest User
Business Queen Room
Stayed in Nov 2024
Other
1 review
2.5/5
Posted on Dec 30, 2024
Floor oily..
Toilet not clean
messy furniture arrangement
Response from Property: Thank you for your honest feedback. We regret that your stay did not meet your expectations. We are addressing this issue immediately to ensure future guests have a better experience.
Tinbiel96
Single Room
Stayed in Aug 2024
Family
7 review
5.0/5
Outstanding
Posted on Sep 8, 2024
I soho the best airbnb i ever booked bexause the facilities were so good..near to I city Mall & even good choice to spend time wurh ur family there
6/12
Response from Property: Thank you for your positive review! Your compliments make our entire team very happy. We hope to provide even better service next time.
Marhaini
Single Room
Stayed in Aug 2024
Booked for others
2 review
3.2/5
Posted on Sep 20, 2024
Central mall and I-city is just a walk away from the unit.
Nice to visit with family.
The unit is okay but a bit smelly of animals in the living room (like a cat or something).
Group chat created to make it easy for the communication between customers and management.
(Suggestion: Need to advise the customer either to buy the parking ticket or use touch & go if the parking pass is still not available for the customer to use in the future.) - will help the customer a lot to make decisions and make it easier for them to travel.
Response from Property: Thanks for your feedback. Regarding the smelly of animals in the living room, actually we checked room before guest check in and there is no such smell and our unit is pet disallowed ya...For the parking entrance, we free one car park by giving the car park card, If you have access card, you can park at the public car park. We created group chat before guest check in and send the check in PDF including how to to park the car park in PDF and video also ;)
Anonymous User
Single Room
Stayed in Jul 2024
Couples
9 review
3.5/5
Posted on Aug 19, 2024
The accommodation is in Block D Parisian. Owner gave clear check in instructions via WhatsApp before checking in. Upon entering, there is a damp smell in the unit. The floor was a bit sticky, cooking pots in the drawer were oily (although we didn’t need to use them). Wallpaper had a tear but still fine. Hairdryer, iron, toiletries were provided. Easily accessible to mall via skybridge.
Response from Property: Thank you for your feedback, we value your opinion and will improve it as soon as possible.
Helena
Comfy Family Room
Stayed in Jul 2024
Family
2 review
4.7/5
Amazing
Posted on Aug 19, 2024
Location is good, walk distance to I Centre.
Nothing was too much trouble during our stay,
the staff made us feel very welcome.
It was good value for money, It had everything we could wish for. 👍
Response from Property: Thank you for your positive review! Your compliments make our entire team very happy. We hope to provide even better service next time.
Naser Madina
Leisure 2-bed Room
Stayed in Dec 2024
Family
15 review
4.2/5
Very Good
Posted on Jan 5, 2025
Good location
Response from Property: We’re so happy to know you had a great time. Thank you for choosing us
Kaneisyeon
Single Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 26, 2024
Great experience when stay here during my convo.. staff really helpful
Response from Property: Thank you for your positive review! Your compliments make our entire team very happy. We hope to provide even better service next time.
Sofia
Comfy Family Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 1, 2024
The owner very helpful and friendly.. The unit clean n cozy. Strategic place for hang out with family. The icity mall just walking distance. Reasonable price and convenient for families
Response from Property: Thank you for your review! Your satisfaction is our greatest reward. We look forward to seeing you again in the near future
syazwanhaziq
Standard Bi-level Twin Room
Stayed in Nov 2024
Couples
3 review
4.5/5
Great
Posted on Dec 29, 2024
very good experience to stay in this house .. n also the fast response sngat memuaskan .. serta maklumat tentang tempat” yg menarik utk dikunjungi .. i will repeat next time ..
Response from Property: Thank you for taking the time to share your feedback. We're glad you enjoyed your stay
Safuraa
Comfy Family Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 27, 2024
The hostage very nice & helpful. They are available everytime when needed. Very close to the iCity & mall in walking distance. Will book again when come to Shah Alam. Recommended 👍
Response from Property: We’re so happy to know you had a great time. Thank you for choosing us
mandrewj
Business Queen Room
Stayed in May 2024
Family
23 review
5.0/5
Outstanding
Posted on Jun 25, 2024
It is conveniently situated at I City Shah Alam. I stayed with family of 5. The room is huge complete with 1 queen size bed and futon sofa at the living room. Room amenities complete. There was Central mall and several attraction. Overall I satisfied and will stay here again and recommended.
Response from Property: Thank you for your positive review! We will continue to work hard to ensure every guest is as happy as you。
Qafikh
Family 2-bed Room
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 14, 2025
It was a great stay. The unit is on high floor so you could see all around Shah Alam. Below at UG floor got all the makan place and access to icity park. No deposit required. Checkin time 3pm, checkout time 12pm. Communication with the host is via whatsapp. Overall worth the stay.
Response from Property: 感謝您的好評!您的滿意是我們最大的追求,歡迎再次光臨
Anonymous User
Single Room
Stayed in Sep 2024
Couples
2 review
3.7/5
Posted on Oct 27, 2024
good nice great
Response from Property: Thank you for your feedback and for taking the time to leave us a review. We’re glad to hear that you found some aspects of your stay to be good, nice, and great. However, we noticed the low rating you left, and we sincerely wish to understand if there were any areas where we fell short of your expectations. Your detailed input will help us improve our services and ensure a better experience for all our guests. Please feel free to reach out directly so we can address any concerns you may have. We truly value your support and hope to have the opportunity to serve you again in the future with an even better experience.
mohammad
Comfy Family Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 2, 2024
So far the best homestay. U can see nice view at at the high place at your room. Easy to say all place u want at I city. So nice. I will come back.
Response from Property: Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay.