Top 5-Star Hotels in Shah Alam

Im so glad to choose this hotel during my brief stay. The staff are polite and helpful. The tea-time buffet spread is so extensive. Food is nice. Room is clean and well-maintained. I'm definitely coming back to this hotel. Attached pic is the view from my room. Thank you.

Hotel is under construction, best avoid for anyone with dust allergies. Rooms are dated. Hallway had roaches and in room ants. Bath tub is always clogged and room had noises in them like someone throwing paper around in aircond vent all day long. Bed sheet had blood stains that was never changed eventhough 3 days in a row the card was put on the pillow to change it but it was never changed.

Overall, we had a great experience with the DoubleTree by Hilton Shah Alam branch, staff was incredibly helpful, and the amenities were great. The room was wonderful, clean, and modern. The hotel near Central i-City mall, a short walk from i-City Theme Park, WaterWorld, and SnoWalk. My kid has a very enjoyable. They were extremely accommodating and allowed us to check in early before 3pm. So this was a big plus. Tosca Italian Trattoria sevice was excellent, a big thanks to Mr. Fareez the outlet Manager for the wonderful great service to us, family and i had a great time there. Would definitely big recommend friends there.

1. 2 Connecting rooms booked but 1 room was not ready. Receptionist couldnt solve the problem fast. they asked me to wait.. Wait.. Wait.. Couldn't tell me when the room can be ready. I made a complaint to trip.com then only the room ready at 8pm, compensation was where I can check out late at 6pm but for 1 room. 2. Cleanliness of the room poor where it has dirty stain on the bathroom sitting area. 3. Broken bathtub 4. Not enough towel provided for swimming use. 5. Breakfast choices limited. No proper coffee machine in this so call 5 star hotel. Goods 1. Good lunch at Charcoal restaurant. Staffs friendly. Good foods. 2. Atmosphere good with beautiful plants, lake. Conclusion : will not stay again. Not worth.

Super polite staff from the car park security guard until I left, super awesome training by the management!  Was greeted well by Putri who checked us in, she was super polite and I felt valued as an Honors member. Room was super clean, the air conditioning was cold, water pressure was good and the hot water was good. The room was very spacious and the tv was at eye level when lying on the bed, good touch and attention to details. Tried the food room service, the price was super value for money with the portion that was given, taste wise ok as well, everything was seasoned well. The facilities at level 5 and 5A were amazing as well, everything was very clean and organized. Game room was a nice touch with PlayStations, a pool table and board games. The steam room is a must visit, you can change and bath comfortably. I would say the cleanliness of this DoubleTree Shah Alam by Hilton is way better than Hilton KL, haha. Breakfast at Makan was simply amazing...! Again we were greeted politely, all the food was delicious at the correct temperature and the staff was very attentive to what you want or you want something. Three foods you must try at Makan Kitchen : 1. The fresh orange juice - simply fresh haha. 2. Roti Canai - well season and the thickness was just right 3. Many people will miss this : the charcoal toast bangkali bread at the Malay food corner there.  I was staring at it then someone just walked up to me and asked me do I want it? I am like wow yes! The bread was so crunchy and tasty that I could eat a lot of them with salted butter and kaya. If you are into half boiled eggs, eat it with them and wow you will be blown away! Btw it's awesome they serve ice cream at breakfast - five flavors, again eat all you want! Checked out earlier as I have some matters to attend to and have to pay RM5 for the parking. Since it's covered parking and guarded well by the polite guard, ya sure it's worth it!

The service was so good. The check-in was so easy and quicked. The room also so nice and big. We got the nice view also.

Mercure Glennmarie is one of my favourite hotel whenever I'm on biz travel to KL. Everything was fine. Besides, some improvements are needed as listed below. 1. For the bathroom without the partition, the water mostly may covered half of the floor. This is hazardous and slippery. I fell once when walking with slipper into the wet bathroom. Hope the management can consider putting an anti slip mat in front of the basin. 2. The crew in the breakfast area seem to be talking too loud and making joke with each others during the service. It seem to be lack of professionalism in their roles. More strict discipline enforcement are required. Others area are perfect. Keep up with a good works.

Thank you for hosting our business trip to Shah Alam, We would like to express our sincere appreciation for the quality of service that your hotel provides. We are pleased with the hotel accommodations, as they are generally clean, tastefully furnished and well maintained. Our participants enjoyed the buffet meal very much. There is a wide variety to choose from and the quantity provided is always sufficient and timely replenished. Your chefs’ culinary skills are obvious judging from the positive feedback we received from the campers. The dining area is spacious, well lit and hygienic. Most importantly, we are delighted by the readiness and the responsiveness of your staffs. They are always willing to accommodate whatever request we put forward. Such positive service attitude is highly commendable.

Honest review here - first of all the service of the workers is good and helpful so i rate 5 starts for their service but really had to say the hotel is quite old and the sofa is not really clean , can see many dusk inside the rotan sofa. Beside the shower room is not really clean as the shower head have obvious black stain which we not sure what was this as a four star hotel the amenities they provided have comb however I saw hair in the new comb plastic so I didn’t use it. Cleanliness and environment should be improve but had to thumbs up to the worker there really helpful and nice. And extra , breakfast is not bad as well.

I checked in yesterday and they have a problem with internet for the whole day so i am unable to done my work. And for today they only replaced one towel in my room. I called to the reception staff asking for towel, she said okay. After 5 minutes, a guy from reception give a call and mention they don’t have stock for the towel!! How can it be?? I called back to the reception, a lady pick up my call and she said okay she will send it up. Thanks to her. So the question here, what is happening with that guy actually??? 1st there is no internet connection on the first day, lucky the second day it back to normal. 2nd you guys didn’t replace two towel in the room, 3rd you mention that you dont have enough stock for towel while you only gave me one towel?? And that lady manage to provide me the towel. Please bring your own towel if you wanna stay here. Overall facilities is okay. The lobby is nice and clean. Just need enough training for the certain staff here. Treat your guest with fairway and we will comeback.