WOW HOTELS

Perhaps because I checked the online reviews right before check-in, I didn't find it too terrible overall, but I honestly can't give it a good review. I'll try my best to objectively recount my experience here: I'd been working non-stop for days and just wanted to find a place nearby to catch some sleep in the afternoon. It wasn't until I arrived that I realized the hotel was right next to the People's Grand Theatre and Star Space, which is super convenient. However, I felt that a significant portion of the price was for this prime location (not for a good view, though). The hotel rooms seem to be on the 2nd-3rd floors of this building. Higher up, there's another hotel called Wana Executive Hotel, and then over 20 more floors of other businesses. It's a bustling place with people of all ages coming and going, which makes maintaining overall hygiene and order within the building quite challenging. Only one elevator is designated for hotel use. Before entering the elevator lobby, you have to go through a gate. You need to register your facial scan at check-in, and then it identifies you by your room number (xxxxx). You have to use facial recognition to enter and exit. I think many people might find this intrusive, especially since the commercial complex within the building is quite complicated; I didn't feel this system significantly improved security. As for the room itself, the room phone didn't work, and there was no information on how to contact the front desk. The Wi-Fi connection instructions weren't provided. The bathrobe had frayed edges, and the towels were unraveling and hadn't been replaced (I don't even know how to accurately describe their condition). The overhead shower in the bathroom was initially dripping, but once I turned on the handheld shower, it started leaking so profusely it felt like a waterfall. The toiletries, judging by their scent, didn't seem cheap, and based on the design outside the room, the hotel isn't positioned as a budget chain. But the overall stay experience definitely needs improvement. Additionally, the hotel doesn't have food delivery robots, so if you order takeout, you have to go down to the delivery cabinet downstairs to pick it up yourself.

Service: Miss YT at the front desk was very enthusiastic and had a great attitude. Environment: The room was clean, with a wet/dry separation, and no strange odors. Facilities: The facilities were comprehensive, and there was even a place to hang clothes. Hygiene: Very tidy. The room's bedding, bathrobes, and towels were all very clean.

This is my second time staying at this hotel, and the experience is still great! It's super close to Nanjing Road, and getting a taxi is really convenient. Plus, it's right next to a theater, which is perfect for catching a show!

Arcadia provides excellent service. The hotel's location and cleanliness are both great. I'll definitely be back.

Service (absolutely none): I booked a queen room, and when I went to check in at 4 PM, the front desk told me they were upgrading me to a standard room. I refused, and then they said it was because my room wasn't ready and offered the 'upgrade' or I'd have to wait. 👍🏿 Checking out was like trying to exchange a power bank – the staff were expressionless. If work is that painful, maybe find a different job. Hygiene, Facilities (absolutely terrible): The hotel's price perfectly matches its location, but has nothing to do with its cleanliness. The towels were frayed and worn, and housekeeping was a joke. If the toiletries are that bad, don't even bother providing them; the cotton swabs were so flimsy they were unusable. The shower smelled like sewage, and the hairdryer looked like something from the last century. Everyone, avoid this place. 🤐

I've stayed here many times, whenever I'm in town for business. The location is superb, making it easy to get to People's Square, Nanjing Road, and other places. Platinum is on the 2nd floor, and Executive is on the 22nd floor and above. Both hotels have their unique features, but the service is consistently excellent. A big thank you to Yangyang for always being so attentive and patient with us during check-in, and for her outstanding problem-solving skills. Much appreciated!

Tapping the confirm button, a new friend request lights up, like opening a window to a new view in my ordinary life. My heart is filled with a small sense of anticipation.