1st Floor, 1535 Pudong Avenue, Pudong New Area, Shanghai, ChinaView Hotel Details
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Guest Reviews of Mercure Lujiazui Shanghai
9.5/10
Outstanding
2289 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(2289)
Positive reviews(2262)
Reviews with photos/video(527)
Easy to get around(472)
Convenient location(394)
Close to metro(346)
Friendly front desk staff(303)
Delicious breakfast(162)
Perfect for business trips(95)
Tasty coffee(29)
Awesome gym(15)
Negative reviews(27)
Ailisuo
Queen Room
Stayed in Oct 2025
Solo traveller
7 review
10/10
Outstanding
Posted on Nov 16, 2025
This is a great chain hotel, always my top choice when traveling. I stick with this brand. This Lujiazui location is excellent, right at the subway entrance. Metro lines 14 and 18 are convenient for reaching major attractions like Yu Garden, Jing'an Temple, Century Avenue, and Huaihai Road. It's also easy to transfer for flights and high-speed trains. When I checked in, the front desk told me they were fully booked and proactively upgraded me to a deluxe king room. The room was spacious and well-equipped, and the drinks were complimentary. The service was also excellent. I'll definitely be back!
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6/8
Response from Property: Thank you for your support of Mercure Shanghai Lujiazui Hotel! Every smile you gave is etched in our memories. If meeting is fate, then friendship is truly eternal. We are genuinely happy that you were satisfied with your stay. Your praise and positive feedback deeply move us! We sincerely wish you a happy day every day!
THE BEST ONE 29
City View Deluxe King Room
Stayed in Oct 2025
Business traveller
19 review
10/10
Outstanding
Posted on Nov 17, 2025
This hotel offers incredible value for money! The location is fantastic, close to shopping districts and a metro station, making getting around super convenient. The room was spacious and bright, with impeccable cleanliness. The smart toilet and abundant charging ports were thoughtful touches. Service was warm and efficient, and the breakfast had a great variety. I had a comfortable and worry-free stay, definitely highly recommend it to everyone!
Original textTranslated by Google
Response from Property: 您的鼓勵宛如一片明媚的天空,給予我們放飛夢想的翅膀,不管未來如何,我們堅持提供優質的服務與舒適的住店環境,相信我們不會改變,不忘初心,有您的陪伴我們將更好!
M353119****
Executive King Room
Stayed in Oct 2025
Family
2 review
10/10
Outstanding
Posted on Nov 6, 2025
The subway entrance is just a few dozen meters to the left when you exit the hotel! It's only four stops directly to Lujiazui, so the transportation is incredibly convenient. The mall at the subway entrance is closed, but KFC and a few other small shops are still open.
The Executive King Room is probably their signature room type, featuring a bathtub and a rocking chair on the balcony. It's definitely worth paying a little extra to upgrade.
The laundry room is as convenient as ever. I suggest adding some magnets to the washing machines so people can stick their room number notes on them. A huge thank you to the front desk for helping deliver my dried clothes to my room door! They also helped me with a late check-out. Traveling with a child can be chaotic, and the front desk was a huge help.
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Response from Property: 您留下的一字一句我們都會認真的細讀,有您的鼓勵,我們會高興許久,有您的建議,我們都會認真思量,感謝您的支持,我們將不斷完善,爭取做的更好,回報您的厚愛,隨時歡迎您提出寶貴意見,謝謝,祝親生活愉快~
M436446****
Queen Room
Stayed in Oct 2025
Couple
7 review
10/10
Outstanding
Posted on Nov 2, 2025
This hotel's location is absolutely unbeatable – right next to the subway station, just a few minutes' walk away. It couldn't be more convenient for first-time visitors. The room itself was also impeccably clean, spotless, and felt incredibly welcoming. A special shout-out to the lady at the front desk; her service was exceptionally friendly, and she even upgraded our room for free, which was a lovely surprise and made us feel very well taken care of.
Original textTranslated by Google
Response from Property: Thank you for your encouragement and recognition of our staff. In terms of service, we adhere to simplicity and authenticity, returning to the basics and focusing on the needs of our guests. Your satisfaction is our constant goal. Mercure Shanghai Lujiazui Hotel looks forward to your next visit!
Yigerendedubai.
Queen Room
Stayed in Sep 2025
Business traveller
2 review
10/10
Outstanding
Posted on Oct 29, 2025
Location is key when choosing a hotel, and this one gets full marks! It's right by the subway station, making it incredibly convenient to get to all the attractions and commercial areas. There are also plenty of restaurants and convenience stores nearby, so if you're hungry late at night, you can always grab a bite. For tourists, you couldn't ask for a more ideal choice.
Original textTranslated by Google
Response from Property: 感謝您對我們員工的鼓勵和認可,在服務上我們堅持質樸與本真,迴歸最初,關注客人需求,您的滿意,是我們持之以恆努力的目標,上海陸家嘴美居酒店期待您的再次光臨!
M855498****
City View Deluxe King Room
Stayed in Sep 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Oct 16, 2025
This stay exceeded all my expectations! The hotel environment is elegant, and the lobby is grand. The room was spacious and bright, and the bedding was comfortable, ensuring a good night's sleep. The front desk staff were warm and professional, patiently answering all my questions, and housekeeping was very responsive. The location is excellent, with convenient transportation nearby. Whether for business or leisure, this is an outstanding choice. I will definitely be back!
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Response from Property: 美好的事物總是值得去分享,感謝您的點評,我們期待您的下次光臨!
M451775****
Queen Room
Stayed in Sep 2025
Other
1 review
10/10
Outstanding
Posted on Oct 15, 2025
Our stay here was absolutely fantastic! The hotel's ambiance is elegant, and the lobby is impressive. The room was spotlessly clean and tidy, and the bedding was incredibly comfortable, ensuring a great night's sleep. The location is superb, with plenty of dining, entertainment, and shopping options nearby. What truly stood out was the front desk and housekeeping service; the staff were warm, attentive, and incredibly accommodating, making us feel right at home. We will definitely choose this hotel again on our next visit, highly recommend!
Original textTranslated by Google
Response from Property: 收到您的評語,上海陸家嘴美居酒店欣喜不已。感謝您對酒店滿分的認可,作為品牌酒店,美居致力於為您打造完美體驗式入住環境,您的讚許即是對我們最大的鼓勵。非常感謝您向我們提出的寶貴建議,今後我們一定會做的更好!期待您和家人朋友的再次光臨!
M391086****
Queen Room
Stayed in Sep 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Oct 15, 2025
I absolutely have to give this hotel a five-star review! From the warm welcome at the front desk when I first walked in, to the thoughtful little snacks prepared in the room, you can feel the hotel's dedication in every detail. The room design is stylish, and the facilities are smart and modern, especially the shower – the water pressure was incredibly comfortable. The staff were always smiling and proactive in offering help; their attentive and meticulous service was truly impeccable and significantly enhanced my entire trip!
Original textTranslated by Google
Response from Property: 走在一起是緣分,一起在走是幸福。有了您的支持和陪伴,我們既欣慰又欣喜,我們一定再接再厲,為親們提供更優質的服務。您的滿意,是我們不懈的追求!
Anonymous User
Queen Room
Stayed in Sep 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Oct 6, 2025
This hotel in Shanghai was such a pleasant surprise! It's only a 3-minute walk from the subway station, making it super convenient to get to places like the Bund and Jing'an Temple. The room was clean and tidy, and the bedding was soft and comfortable, so I slept incredibly well. The front desk staff were really welcoming, answered all my questions, and even offered helpful travel tips. The breakfast had a great variety, and the overall value for money was excellent. I'll definitely stay here again on my next trip to Shanghai – highly recommend it!
Original textTranslated by Google
Response from Property: 收到您的評語,上海陸家嘴美居酒店欣喜不已。感謝您對酒店滿分的認可,作為品牌酒店,美居致力於為您打造完美體驗式入住環境,您的讚許即是對我們最大的鼓勵。非常感謝您向我們提出的寶貴建議,今後我們一定會做的更好!期待您和家人朋友的再次光臨!
_WeChat261758****
Queen Room
Stayed in Sep 2025
Business traveller
6 review
10/10
Outstanding
Posted on Oct 3, 2025
This hotel was my top choice for my business trip, and it exceeded my expectations in terms of efficiency and convenience! The hotel is located in a prime business district, making transportation incredibly easy. Check-in at the front desk was quick, and they even proactively offered a quiet room. The ergonomic desk and fast, stable internet perfectly met all my work needs. The breakfast offered a wide variety of choices and was constantly refilled. I'll definitely choose this hotel again for my next business trip and highly recommend it to other business travelers!
Original textTranslated by Google
Response from Property: 感謝您對上海陸家嘴美居酒店的支持!您的每一個笑容,都定格在相遇的回眸中,如果相遇是一種緣分,那麼友誼才是真正的永恆。當您入住感到滿意的同時,我們也在由衷的高興,您的讚美,您的好評,讓我們深深的感動!真心祝您開心每一天!
Anonymous User
Queen Room
Stayed in Aug 2025
Other
1 review
10/10
Outstanding
Posted on Sep 16, 2025
I was extremely satisfied with my stay this time! The hotel's ambiance was elegant and comfortable, the room was spotlessly clean, and all amenities were readily available. The front desk staff were friendly and incredibly helpful, patiently answering all our questions. The location is superb, with plenty of dining, entertainment, and activities conveniently located nearby. I will definitely choose to stay here again on my next trip, and I highly recommend it to everyone!
Original textTranslated by Google
Response from Property: There's a kind of praise that comes from words, a kind of happiness that comes from satisfaction. Favorable words don't need too many flowery embellishments, and a joyful mood doesn't need too much laughter. Thank you for your love, your satisfaction, and your support of our hotel. The entire Mercure Shanghai Lujiazui staff looks forward to seeing you again!
M17300****
Queen Room
Stayed in Aug 2025
Business traveller
21 review
10/10
Outstanding
Posted on Sep 5, 2025
The location is superb, right beside the interchange station for Metro Lines 14 and 18, and just a few stops from Lujiazui. A major plus is that the trendy Pudong Riverside Walkway, often referred to as Shanghai's 'La La Land', is easily accessible on foot. The front desk staff were incredibly warm and always ready to assist with any queries or issues. Even the housekeeping staff were friendly and always offered a greeting. Overall, my experience was excellent.
Original textTranslated by Google
Response from Property: Your encouragement is like a bright sky, giving us wings to fly our dreams. No matter what the future holds, we insist on providing high-quality services and a comfortable accommodation environment. I believe we will not change and will not forget our original intention. With your company, we will be better!
_M1588830****
City-view Deluxe Twin Room
Stayed in Jul 2025
Family
11 review
10/10
Outstanding
Posted on Aug 23, 2025
Traveling with my child in Shanghai, we needed a last-minute overnight stay. I picked this place randomly and was pleasantly surprised. The staff, especially the lady at reception, was incredibly warm and attentive. She even gave us a complimentary room upgrade and a late checkout. Our room was wonderfully quiet, with excellent soundproofing. The location is fantastic for getting around: there's parking on-site and a subway entrance right outside the door. The breakfast spread was also quite good, with plenty of variety.
Original textTranslated by Google
Response from Property: Dear friends, thank you for choosing us! Every positive review we receive warms our hearts at Mercure Shanghai Lujiazui. Thank you for your support and kindness. It's been a heartwarming journey to have you by our side. Mercure will continue to strive to provide you with even better service. We look forward to serving you again and wish you a happy day every day!
Guest User
City-view Deluxe Twin Room
Stayed in Sep 2025
Business traveller
3 review
10/10
Outstanding
Posted on Oct 31, 2025
Good good
Good
Response from Property: 感謝您對我們員工的鼓勵和認可,在服務上我們堅持質樸與本真,迴歸最初,關注客人需求,您的滿意,是我們持之以恆努力的目標,上海陸家嘴美居酒店期待您的再次光臨!
Guest User
Queen Room
Stayed in Oct 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Nov 29, 2025
For me it was great, the staff was great and very nice. They really helped me with everything and were really kind. The room was very clean and good. The food was great for breakfast too. I would definitely stay here again! Thank you!!