To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.4
Service9.6
Cleanliness9.5
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All reviews(1437)
Positive reviews(1411)
Reviews with photos/video(119)
Delicious breakfast(150)
Friendly front desk staff(103)
Classy environment(90)
Quiet & comfortable(78)
Good sound insulation(61)
Perfect for business trips(44)
Awesome gym(12)
Stayed multiple times(11)
Negative reviews(26)
Guest User
Jimu Twin Room With Deep Sleep Pillow PRO, Mini Fridge, And Mobile Screen Casting
Stayed in Nov 2025
Family
4 review
6.0/10
Posted on Dec 5, 2025
The room had sewage smell from the toilet, not very nice though. They sent people to fix the blockage in the toilet however you can definitely smell it when the door was opened.
Response from Property: 親愛的朵友,非常抱歉沒能給您舒適的入住體驗,朵兒深表歉意。千言萬語匯成一句話,感謝您茫茫酒店中選擇了亞朵,感謝您的用心點評,首先我們為客房出現讓您不滿意的地方深感道歉,如果您對房間設施等方面出現不滿意的地方可以及時聯繫我們的前台小夥伴,我們一定會立刻向您提供解決方案並儘快幫您解決好您提出的問題,我們會積極改正做的不到位的地方,給每一位朵友提供更好的服務,更好的房間,朵兒定引以為鑒為鞭策,及時改進,同時朵兒也需要客官給予我們提高和改善的機會,朵兒期待與您再次相遇!
Guest User
Superior Queen Room
Stayed in Feb 2025
Business traveller
3 review
9.0/10
Great
Posted on Mar 22, 2025
Good middle class hotel for international travelers, nice rooms, would be great to have next to the coffee maker, some coffee or tea available.
Overall fair price value ratio.
Response from Property: Dear friends of Atour, we are very sorry that we could not give you a comfortable stay. Atour expresses its deepest apologies. Thousands of words can be summed up in one sentence. Thank you for choosing Atour among the vast number of hotels. Thank you for your thoughtful comments. First of all, we deeply apologize for the dissatisfaction in the guest room. If you are not satisfied with the room facilities, please contact our front desk partners in time. We will immediately provide you with solutions and help you solve your problems as soon as possible. We will actively correct the shortcomings and provide better services and better rooms for every friend of Atour. Atour will take this as a lesson and make timely improvements. At the same time, Atour also needs guests to give us opportunities to improve and improve. Atour looks forward to meeting you again!
Guest User
Superior Queen Room
Stayed in Jun 2024
Solo traveller
1 review
9.5/10
Amazing
Posted on Jul 29, 2024
Front desk staff was very friendly and kind to offer iced bottled water upon check out due to hot weather. Assisted to book an ehailing ride as my internet was down too. Kudos.
Response from Property: Dear Duoyou, thank you very much for your thoughtful review. It is a pity that I did not get your five-point review this time. Duoer is also very much looking forward to your next stay at Atour. I hope that you can bring you a better experience and get a five-point praise next time you come~
Guest User
Executive 2-bed Room
Stayed in Aug 2024
Business traveller
4 review
7.5/10
Posted on Sep 2, 2024
Very good service and clean room
But small restaurant
Response from Property: Dear friends of Atour, we are very sorry that we could not give you a comfortable stay. Atour expresses its deepest apologies. Thousands of words can be summed up in one sentence. Thank you for choosing Atour among the vast number of hotels. Thank you for your thoughtful comments. First of all, we deeply apologize for the dissatisfaction in the guest room. If you are not satisfied with the room facilities, please contact our front desk partners in time. We will immediately provide you with a solution and help you solve your problems as soon as possible. We will actively correct the shortcomings and provide better services and better rooms for every friend of Atour. Atour will take this as a lesson and make timely improvements. At the same time, Atour also needs guests to give us opportunities to improve and improve. Atour looks forward to meeting you again!
Ceejay85
Superior Queen Room
Stayed in Jan 2024
Solo traveller
26 review
10/10
Outstanding
Posted on Apr 14, 2024
Good hotel near xinzhuang. If ur deep in minhang but want to reach downtown in a reasonable time, this is the place
Response from Property: "Dear guest, thank you for choosing to stay at Shanghai Xinzhuang CBD Atour Hotel and sharing your stay experience! It is the highest honor of Atour Hotel to bring you a satisfactory and unforgettable stay experience! Atour Hotel cares most about the guest experience and always provides high-quality service! Give guests on the journey a home where they can relax their souls! Looking forward to your next stay and witnessing Atour Hotel's growth and progress! I wish you a happy life!
Guest User
Superior Queen Room
Stayed in Jan 2024
Couple
4 review
6.5/10
Posted on Mar 3, 2024
Everything was great, except the location. No near train location, far from the city
Response from Property: Dear Duoer, I am very sorry that I could not give you a comfortable stay experience. Duoer sincerely apologizes. Thousands of words can be combined into one sentence. Thank you for choosing Atour among the many hotels. Thank you for your thoughtful review. First of all, we deeply apologize for any dissatisfaction in the guest room. If you are dissatisfied with the room facilities and other aspects, You can contact our front desk partners in time, and we will definitely provide you with solutions immediately and help you solve your problems as soon as possible. We will actively correct the shortcomings and provide every Duoyou with better services. Service, better rooms, Duo'er will definitely take this as a lesson and make improvements in time. At the same time, Duo'er also needs guests to give us opportunities to improve and improve. Duo'er looks forward to meeting you again!
M278809****
Superior Queen Room
Stayed in Jun 2025
Business traveller
2 review
10/10
Outstanding
Posted on Jul 7, 2025
tinghaode
Response from Property: 親愛的朵友,謝謝您的支持!您的一句滿意讓我們感到所有的努力和用心都是值得的,希望我們的熱情服務和舒適的房間能給您的旅途留下一份美好的記憶,枰然新的衹剎那芳華,陪伴是最長情的告白。在很多時候,喜愛之情都是無法用言語來表達,您的幾個簡單的好評就足以慰藉我們的用心!感謝您的好評,朵兒祝您有個愉快的旅途哦~
Guest User
Superior Queen Room
Stayed in Apr 2024
Solo traveller
3 review
10/10
Outstanding
Posted on May 20, 2024
Clean room and friendly staff
Response from Property: 最好的旅行就是在就是在朵兒這裏總會遇到不期而遇的温暖,而在千萬人之中,沒有早一步,也沒有晚一步,朵兒們慶幸遇見您,春風萬里不如一張您滿意的笑臉,期待您下次的到來能體驗到更多的驚喜。
Lunsira
Superior Queen Room
Stayed in May 2023
Couple
8 review
10/10
Outstanding
Posted on Jun 4, 2023
goodgood
Response from Property: 回首彼岸,年華依舊,笑顏如花;人生是一場遇見,或遇見歡笑,或遇見淚水;或遇見幸福,或遇見痛苦。但是朵兒想説,遇見了客官何其有幸,暖暖的心意,我們就動力滿滿!客官,我們期待下一次的遇見。
M55865****
Superior Queen Room
Stayed in Sep 2025
Couple
2 review
3.5/10
Posted on Oct 9, 2025
The cleanliness was terrible. I changed rooms twice because I didn't want to bother. There were hairs on the bed and the cleaning staff seemed irresponsible. There was a curly hair with a fat particle in the hair dryer, which was disgusting.
Original textTranslated by Google
Response from Property: Dear guests of Atour, we are deeply sorry that we were unable to provide you with a comfortable stay. Atour expresses its deepest apologies. A thousand words can be summed up in one sentence: thank you for choosing Atour among the vast number of hotels. Thank you for your thoughtful review. First of all, we deeply apologize for any dissatisfaction you may have with the room. If you are dissatisfied with the room facilities, please contact our front desk staff in time. We will immediately provide you with a solution and help you resolve your issue as soon as possible. We will actively correct any shortcomings and provide every guest with better service and better rooms. Atour will learn from this and make timely improvements. At the same time, Atour also needs guests to give us opportunities to improve and improve. Atour looks forward to seeing you again!
M542372****
Executive 2-bed Room
Stayed in Sep 2025
Couple
2 review
10/10
Outstanding
Posted on Oct 12, 2025
The hotel is very clean, the breakfast is very rich, and the service of the ladies at the front desk is very good
Original textTranslated by Google
Response from Property: Atour can enter your heart, it is thanks to the attentive service of Duoduo. Your satisfaction is just our starting point. We are lucky to be able to accompany you for a while on your journey and add a touch of brilliant color to your life. I hope Atour can accompany you all the way. Atour can enter your heart, it is thanks to the attentive service of Duoduo. Your satisfaction is just our starting point. We are lucky to be able to accompany you for a while on your journey and add a touch of brilliant color to your life. I hope Atour can accompany you all the way.
Jessicadan
Executive Queen Room
Stayed in Sep 2025
Couple
17 review
6.0/10
Posted on Oct 7, 2025
This is the lowest-end Atour Hotel I've ever stayed in. The window is extremely small, and the room smells musty, like an old-fashioned guesthouse. It's a really bad experience. The room is incredibly noisy!
Original textTranslated by Google
Response from Property: Dear guests of Atour, we are deeply sorry that we were unable to provide you with a comfortable stay. Atour expresses its deepest apologies. A thousand words can be summed up in one sentence: thank you for choosing Atour among the vast number of hotels. Thank you for your thoughtful review. First of all, we deeply apologize for any dissatisfaction you may have with the room. If you are dissatisfied with the room facilities, please contact our front desk staff in time. We will immediately provide you with a solution and help you resolve your issue as soon as possible. We will actively correct any shortcomings and provide every guest with better service and better rooms. Atour will learn from this and make timely improvements. At the same time, Atour also needs guests to give us opportunities to improve and improve. Atour looks forward to seeing you again!
Anonymous User
Superior Queen Room
Stayed in Feb 2025
Business traveller
9 review
10/10
Outstanding
Posted on Apr 1, 2025
As soon as I entered the room, I was impressed by the fresh air and the nice aromatherapy smell. The water flow and temperature in the shower can be adjusted accurately, which makes it very comfortable to take a shower. The air conditioner has great cooling and heating effects, and it runs very quietly, which does not affect my rest. This stay is a perfect experience, and I will come again next time!
Original textTranslated by Google
Response from Property: We have been to different places, seen different scenery, learned different things, and felt different life... We have been looking for a beautiful encounter during our travels, which can accompany us to experience a unique memory.... Xiaoduo is very happy to meet you, and also very happy to accompany you to have such a warm memory in this city. Dear friend, please come home often~~~ I wish you a happy life!
Vip_Queen_S
Executive Queen Room
Stayed in Feb 2025
Business traveller
13 review
10/10
Outstanding
Posted on Mar 27, 2025
The room is very clean, the location is good, the front desk service is very good, honey water is provided, and the room is soundproofed. I will stay here again next time!
Original textTranslated by Google
Response from Property: The years are still the same, and the smiles are as beautiful as flowers; life is a meeting, which may bring laughter or tears; happiness or pain. But Duoer wants to say that it is a great honor to meet you, and your warm heart gives us full motivation! Dear, we look forward to meeting you next time.
M302826****
Executive Suite
Stayed in Feb 2025
Other
3 review
5.2/10
Posted on Mar 19, 2025
It was fine staying here before, but this time the sleeping feeling was not right. The mattress under the sheets was full of hair balls, which made the sleeping experience uncomfortable. The experience became very uncomfortable instantly.
Original textTranslated by Google
Response from Property: Dear friends of Atour, we are very sorry that we could not give you a comfortable stay. Atour expresses its deepest apologies. Thousands of words can be summed up in one sentence. Thank you for choosing Atour among the vast number of hotels. Thank you for your thoughtful comments. First of all, we deeply apologize for the dissatisfaction in the guest room. If you are not satisfied with the room facilities, please contact our front desk partners in time. We will immediately provide you with solutions and help you solve your problems as soon as possible. We will actively correct the shortcomings and provide better services and better rooms for every friend of Atour. Atour will take this as a lesson and make timely improvements. At the same time, Atour also needs guests to give us opportunities to improve and improve. Atour looks forward to meeting you again!