Guest Reviews of J.Ai Hotel (Shanghai West Railway Station)
9.2/10
Very Good
1694 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities9.0
Service9.2
Cleanliness9.2
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All reviews(1694)
Positive reviews(1620)
Reviews with photos/video(251)
Large rooms(122)
Great value for money(114)
Easy to get around(100)
Classy environment(89)
Friendly front desk staff(85)
Close to metro(32)
Strange smell in room(25)
Perfect for business trips(22)
Negative reviews(74)
Guest User
Loft (Double bed)
Stayed in Jul 2026
Couple
1 reviews
10/10
Outstanding
Posted on Aug 21, 2026
The room was clean and tidy. It was a bit of a walk to get there, but totally worth it. The front desk even gave us complimentary breakfast. The hotel itself is quite spacious, and the surrounding area has excellent amenities. There's a mall nearby with plenty of dining options, including KFC and Pizza Hut.
Original textTranslated by Google
Response from Property: Thank you so much for your kind review! We never stop striving to improve ourselves and provide you with even better service. We look forward to your next stay.
Anonymous User
Superior Big Bed Room
Stayed in Jul 2026
Family
1 reviews
2.5/10
Posted on Aug 8, 2026
The hotel was very bad. An unpleasant experience has started from the very beginning in a hall, since it was almost 35 degrees outside and over 60% of humidity, AC didn’t work on the first floor at all. So while you’re waiting for a check in/out or an elevator, there’s literally no air at all to breathe. Then the smell starts in the corridors and follows until you get to your room. Even though the room was a non smoking one, a strong smell was in and outside of the room. The location is also inconvenient, very noisy and disturbing. Speaking of the cleanliness, it was awful. The furniture is old, floors are extremely dirty. I took a wet wipe and it got black immediately I wiped it. There are a lot more betteroptions for the same price.
Response from Property: Thank you so much for your kind review! We never stop striving to improve ourselves and provide you with even better service. We look forward to your next stay.
Anonymous User
Boutique Queen Room
Stayed in Jun 2026
Business traveller
1 reviews
10/10
Outstanding
Posted on Jul 19, 2026
The room was very spacious, fully equipped with a wardrobe, table, and chairs, and it was also very quiet. Excellent value for money. The front desk and housekeeping staff were all very friendly. I didn't know how to use the washing machine, and even at almost 11 PM, a staff member kindly took me to the laundry room to show me how. I'm really grateful for their help!
Original textTranslated by Google
Response from Property: Thank you so much for your kind review! We never stop striving to improve ourselves and provide you with even better service. We look forward to your next stay.
Taofalouxiachaorenlinju
Boutique Queen Room
Stayed in Jun 2026
Couple
18 reviews
10/10
Outstanding
Posted on Jul 12, 2026
The Jane Hotel is incredibly convenient! Its location is excellent, whether you're heading to Hongqiao or Shanghai West Railway Station. The room was spacious, with a large balcony and a big bathroom. The front desk staff were patient and enthusiastic, and the cleaning aunties provided thoughtful service!
Original textTranslated by Google
Response from Property: Thank you so much for your kind review! We never stop striving to improve ourselves and provide you with even better service. We look forward to your next stay.
Guest User
Guestroom (2 beds)
Stayed in May 2026
Travelling with friends
8 reviews
10/10
Outstanding
Posted on Jun 22, 2026
The place is clean and the location was perfect for my destination as well as not too far from the train station
Response from Property: 非常感謝您的暖心點評,我們從未停止過前進的腳步,衹為不斷提升自己,以便給到您更優質的服務,期待您的再次入住
Lvxingzhe2002hao
Loft (Double bed)
Stayed in May 2026
Couple
17 reviews
10/10
Outstanding
Posted on Aug 13, 2026
Facilities: Excellent
Cleanliness: Excellent
Environment: Excellent
Service: Excellent
Stepping out of my familiar routine, I realize the world offers countless different perspectives. Having seen mountains, rivers, and oceans, and encountered unfamiliar customs, my restless heart slowly calms. Travel isn't about reaching distant destinations; it's about temporarily escaping the mundane, and re-examining oneself. Upon returning, I carry the relaxation and open-mindedness gained from the journey, embracing the ordinary and living life well.
Original textTranslated by Google
Response from Property: 非常感謝您的暖心點評,我們從未停止過前進的腳步,衹為不斷提升自己,以便給到您更優質的服務,期待您的再次入住
Guest User
Loft (Double bed)
Stayed in Feb 2026
Solo traveller
21 reviews
7.0/10
Posted on May 9, 2026
The hotel has duplex rooms, which means going up and down stairs, making it inconvenient. The hallways are like dormitory-style corridors, so consider that before booking. I wish the business prosperity! For anything else, ask the hotel staff!
Original textTranslated by Google
Response from Property: Thank you so much for your kind review! We never stop striving to improve ourselves and provide you with even better service. We look forward to your next stay.
Rangel Gravamen
Boutique Queen Room
Stayed in Feb 2026
Couple
15 reviews
10/10
Outstanding
Posted on Mar 20, 2026
The room is clean and neat and theres a nearby family mart thank you for a good accommodation will stay in this hotel again soon❤️
Response from Property: Thank you so much for your kind review! We never stop striving to improve ourselves and provide you with even better service. We look forward to your next stay.
Guest User
Guestroom (2 beds)
Stayed in Feb 2026
Travelling with friends
1 reviews
2.5/10
Posted on Mar 16, 2026
Woke up at 2 AM to an electronic alarm. Couldn't reach the front desk using the in-room phone, so I called from my cell. They said it was the corridor's emergency lights charging, which apparently makes a continuous alarm sound and can't be turned off? The soundproofing is terrible; I could hear conversations from the next room. The hotel couldn't offer any effective solutions to these issues. The next day, during negotiations, they only suggested changing rooms and offered no compensation for the inconvenience. When I returned the following day, only one of the two beds was made, and the trash cans hadn't been emptied. Absolutely awful experience. Only recommended if you enjoy sleeping in a marketplace or on a fire truck.
Original textTranslated by Google
Response from Property: We are very sorry that you were not satisfied. All hotel facilities are in good working order, and our regular guests have also mentioned that the soundproofing is excellent. Regarding the emergency light, it didn't keep going on and on, and the hotel arranged for its replacement as soon as possible. We arranged a room change for you the following day. As for your request for compensation, we apologize for any oversight on our part. We welcome you to come again; we will strive to improve and strengthen our oversight. Thank you!
Anonymous User
Boutique Queen Room
Stayed in Aug 2026
Solo traveller
2 reviews
10/10
Outstanding
Posted on Sep 2, 2026
My stay here was unexpectedly good:
1. Excellent soundproofing.
2. Every part of the room was neat and clean.
3. The bedding and pillows were very clean.
4. The TV worked great.
5. The room had a faint, pleasant scent, with absolutely no strange odors. I've stayed in similarly priced hotels in Shanghai before, and they often had a bad smell. I regret not checking what kind of air freshener they used; I hope the hotel sees this review and can tell me!
6. All amenities were fully provided and nothing was missing.
Original textTranslated by Google
Response from Property: Thank you so much for your kind review! We never stop striving to improve ourselves and provide you with even better service. We look forward to your next stay.
Anonymous User
Executive Family Duplex Loft
Stayed in Jul 2026
Travelling with friends
4 reviews
7.5/10
Posted on Aug 26, 2026
To turn on the AC you have to point the controller at the tv, which is very counterintuitive. Also WiFi requires sms verification, which doesn’t work with international phone numbers.
Apart from that, the room was very nice and the service was on par
Response from Property: 非常感謝您的暖心點評,我們從未停止過前進的腳步,衹為不斷提升自己,以便給到您更優質的服務,期待您的再次入住
Huanghuangh
Guestroom (2 beds)
Stayed in Jan 2026
Travelling with friends
41 reviews
8.0/10
Very good
Posted on Mar 10, 2026
Breakfast was nothing special, but the service was quite prompt. The facilities, specifically the air conditioning, weren't very warm. However, the hygiene was good, and it was clean. The only downside was that parking wasn't free. Overall, it was decent. The price fluctuated a lot due to the New Year period.
Original textTranslated by Google
Response from Property: Thank you so much for your kind review! We never stop striving to improve ourselves and provide you with even better service. We look forward to your next stay.
Guest User
Loft (Double bed)
Stayed in Jul 2026
Solo traveller
2 reviews
10/10
Outstanding
Posted on Aug 18, 2026
The hotel environment is quite good, with spacious rooms and a decent breakfast. The location is also convenient, being about a ten-minute walk from the subway station, with a mall and convenience store nearby. Overall, I'd definitely recommend it. It would be even better if there was air conditioning at the front desk when checking in!
Original textTranslated by Google
Response from Property: Thank you so much for your kind review! We never stop striving to improve ourselves and provide you with even better service. We look forward to your next stay.
Guest User
Guestroom (2 beds)
Stayed in Jan 2026
Business traveller
27 reviews
10/10
Outstanding
Posted on Mar 13, 2026
The hotel is very close to Tongji University's Huxi Campus. The room was incredibly spacious. Food delivery can come directly to your room. In the evenings, Uighurs selling delicious grilled lamb skewers appear downstairs.
Original textTranslated by Google
Response from Property: Thank you so much for your kind review! We never stop striving to improve ourselves and provide you with even better service. We look forward to your next stay.
Fendouzaizhongguo
Boutique Queen Room
Stayed in Dec 2025
Solo traveller
36 reviews
10/10
Outstanding
Posted on Feb 7, 2026
This hotel is great! As someone who travels for work frequently, I really appreciate the spacious and comfortable style. I'll definitely be staying here again; this is already my many-times stay.
Original textTranslated by Google
Response from Property: Thank you so much for your kind review! We never stop striving to improve ourselves and provide you with even better service. We look forward to your next stay.