J.Ai Hotel (Shanghai West Railway Station) Guest Reviews
4.6/5
Very Good
1488 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1488)
Positive reviews(1431)
Reviews with photos/video(170)
Large rooms(91)
Classy environment(89)
Easy to get around(84)
Friendly front desk staff(81)
Close to metro(27)
Perfect for business trips(25)
Excellent room layout(18)
TV was average(12)
Negative reviews(57)
Guest User
Superior Big Bed Room
Stayed in Dec 2024
Business travellers
10 review
4.2/5
Very Good
Posted on Jan 26, 2025
Not the first time in this Hotel. Always very happy with the experience but this time i didn’t get my room cleaned for 2 days out of 5. They always delivered new water, that’s very appreciated, but coming back after a long day to find the bed has not been done is disappointing.
This room in particular was very dark due to a smaller window, but i guess that’s just a case.
Response from Property: Thank you very much for your heartwarming review. We have never stopped moving forward and are only striving to continuously improve ourselves in order to provide you with better services. We look forward to your stay again.
Bassim Ahmed
Boutique Queen Room
Stayed in Dec 2024
Business travellers
15 review
5.0/5
Outstanding
Posted on Jan 7, 2025
This is a really fancy hotel, the price is so good and it’s so clean and comfy
Response from Property: Thank you very much for your heartwarming review. We have never stopped moving forward and are only striving to continuously improve ourselves in order to provide you with better services. We look forward to your stay again.
WilliamCNX
Guestroom (2 beds)
Stayed in Sep 2024
Family
8 review
1.0/5
Posted on Nov 3, 2024
Cleanliness : Room is very dirty, old and bad smell and leaking when raining.
Location : It’s far away from any convenient stores. It’s isolated. You have to walk around 1 km. To nearest metro station. Be careful when you walk on foot path, motorbike can crash you anytime.
Service : Hotel staff can not speak English. It was difficult to communicated.
Amenities: There is none amenities available on this hotel.
6/12
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, correct them and make continuous progress. We apologize for the inconvenience caused to you by the engineering problem. Your tolerance and understanding are the encouragement and support for our work! Sincerely look forward to your visit again!
Eliyani The
Boutique Queen Room
Stayed in Aug 2024
Couples
5 review
4.0/5
Very Good
Posted on Sep 14, 2024
room is ok, breakfast is ok too. location is a bit walk to metro station but can ride bicycle so no worries. from outside , hotel look ok. my room was at level 4 but when i wrongly went to level 8, it's totally different vibes. overall is good
6/10
Response from Property: Dear customer! Our goal is to provide guests with a comfortable living environment and the best service,Thank you very much for providing us with valuable feedback. Your opinions and suggestions will help us continuouslyImprove and maintain high-level service facilities to make our services increasingly perfect. Welcome again presence
SherryT
Boutique Queen Room
Stayed in Jun 2024
Solo travellers
3 review
4.0/5
Very Good
Posted on Jul 9, 2024
Hotel is around 15 minutes walk from mrt .... you will be suffer if you walking during summer under hot sun with your luggage
Room is big ...receptionist upgrade me to bigger bed but room very far from lift ...
Breakfast is average
Response from Property: Dear guest: Hello! Thank you for choosing JianAi Hotel. We are delighted that you are staying at the hotel,I have had a pleasant stay experience. Thank you for your support and trust in the hotel, and at the same time, thank you for your support and trust in the hotelThe hotel has provided valuable suggestions, and we will continue to work hard to provide you with a more comfortable and warm atmosphere Living experience. Looking forward to your next visit and patronage!
Guest User
Executive Family Loft
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 29, 2024
Our stay for 7 days were very comfortable. Everyday, they clean our rooms and give us free toiletries. They also allowed us for late check-out. I will definitely go back to this hotel.
Response from Property: Thank you very much for your heartwarming review. We have never stopped moving forward and are only striving to continuously improve ourselves in order to provide you with better services. We look forward to your stay again.
Guest User
Executive Family Loft
Stayed in Nov 2024
Family
3 review
1.5/5
Posted on Jan 7, 2025
Room is huge. Good for family who want big space. Disadvantage not near to tourists spot and there are no nice food nearby.
Response from Property: Hello dear guests! Thank you very much for your stay and detailed review. It is the continuous concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. We apologize for any inconvenience caused by the engineering issues. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!
Anonymous User
Boutique Queen Room
Stayed in Nov 2024
Travel with friends
2 review
1.2/5
Posted on Dec 24, 2024
Avoid this hotel if possible. Lobby staff were great and helpful. HOWEVER, Rooms were horrible, cigarettes smell lingers in the room. Dull, cold and poor looking room. Upon checking in, found used towel in the toilet, fresh blood stains on the bedsheets. Called the front desk and they gave a new room which really wasn’t any better.
The first 2 nights no one came to clean the room despite informing them on our request. Subsequently after attempts to request for room service they cleaned the room.
Super long corridor if they give you a room far from the lift lobby. Breakfast is very basic, don’t expect much like a 4/5 star hotel.
Location to metro isn’t very good. About 15-20 mins walk to nearest train station (Shanghai West).
Don’t have high expectations or be fooled by the photos..no facilities at all. Room isn’t soundproof you can literally hear what’s going on in the the corridor.
Overall, there are better hotel to choose from if you’re staying in shanghai…
Response from Property: Dear guest, I am very sorry for the bad accommodation experience you have had. After investigation, our hotel strictly implements the safety system and strictly controls the guest rooms. We will seriously investigate and take effective measures to ensure that such incidents do not happen again. In order to better serve all guests, we will continue to improve the management system, strengthen floor patrols, and employee training to improve service quality. I hope to get your understanding and support, and look forward to your visit again, giving us more opportunities for improvement. Thank you again for your feedback, and wish you a happy life and smooth work!
Glen Teo
Executive Family Loft
Stayed in Oct 2024
Travel with friends
4 review
2.5/5
Posted on Nov 19, 2024
Place waas pretty run down but the rooms were big. Cant really complain since the price is cheap. You get what you pay for. Location is pretty bad with little to no good food around the area. Gotta take a taxi around if u need supper food
Response from Property: Thank you very much for your heartwarming review. We have never stopped moving forward and are only striving to continuously improve ourselves so as to provide you with better services. We look forward to your stay again!
Anonymous User
Executive Family Loft
Stayed in Aug 2024
Family
1 review
3.2/5
Posted on Sep 13, 2024
The room was far from the elevator and the sound proof was bad. The breakfast was so so (not much to expect). I’ve stayed there for 6 days and some days the cleaner does not finish their jobs (they probably only left clean towels and that’s all, they did not tidy the bed). But the front desk was friendly which they allowed us to check out late without surcharge
Response from Property: Dear guest: Hello! Thank you for your timely feedback. I hope it will not affect you this timeThe mood of travel, we will strengthen the business training of employees, we will constantly ask ourselves,Better and better, please believe that we are willing to use the most enthusiastic, meticulous and warm service for youBuild the most comfortable place to stay on your trip and look forward to serving you again!
Guest User
Guestroom (2 beds)
Stayed in Jun 2024
Family
8 review
4.5/5
Great
Posted on Aug 1, 2024
The front desk is very helpful. The hotel
breakfast is good. There is a minimart next to the hotel, it means easy to buy drink water. We satisfied with the stay.
Response from Property: Dear guest: Hello, I am very happy that so many people have left a deep impression on you,I also hope that this beautiful city and the enthusiastic staff of Jane Eyre Hotel can leave you with a wonderful experienceRemembering. Looking forward to your next visit and wishing you all the best
Peter John
Executive Family Loft
Stayed in Jun 2024
Business travellers
37 review
4.2/5
Very Good
Posted on Jul 16, 2024
Staff were friendly, location was good.Had everything we needed for the price.
Response from Property: Dear guest: Hello, I am very happy that so many people have left a deep impression on you. I also hope that this beautiful city and warm Jane Eyre Hotel can leave you with a wonderful memory. Looking forward to your next visit and wishing you all the best.
Cw yolo
Executive Family Loft
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Nov 6, 2024
Room is spacious and clean! Value for money
Response from Property: 非常感謝您的暖心點評,我們從未停止過前進的腳步,衹為不斷提升自己,以便給到您更優質的服務,期待您的再次入住!
Tian Le
Boutique Queen Room
Stayed in Feb 2024
Couples
8 review
5.0/5
Outstanding
Posted on Mar 24, 2024
Only stay for few hours but worth the stay. Quite clean and has 24 hours service desk 👍🏻
Response from Property: Dear guests: Hello! Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is our vitality to move forward. Thousands of words can be condensed into one sentence. Thank you for your support of the hotel.
Ali
Guestroom (2 beds)
Stayed in Apr 2024
Business travellers
2 review
2.5/5
Posted on Aug 26, 2024
It was very ordinary and did not have a good location
Response from Property: Hello, thank you for staying at Jane Eyre Hotel! The hotel has gone through countless receptions, and the facilities inevitably leave traces of time. We will continue to strengthen the daily maintenance and upkeep of the equipment and facilities. At the same time, we have been committed to providing guests with a warm and comfortable accommodation environment, creating a thoughtful "home away from home" for you. We will also make up for this deficiency with higher quality services, and hope that you will continue to pay attention to and support us. Thank you again for your feedback. We sincerely look forward to your visit again.