The doormen were very polite, always helping with luggage upon arrival and departure. However, the facilities are a bit dated; it doesn't quite feel like a five-star hotel. The top half of the TV screen was dark and hadn't been repaired. Since we were just looking for a good night's rest in Shanghai before an early flight the next day, we didn't have too many demands, but the bedding wasn't very soft and felt a bit stiff. We wanted to relax in the room and order takeout, but it was inconvenient as there's no robot delivery service. You have to coordinate with the front desk to get your food delivered to your room, which creates a bit of mental pressure for guests, making you feel like you're bothering people.
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