Holiday Inn SHANGHAI PUDONG AIRPORT by IHG

Fantastic hotel! Especially the free luggage storage. The guys at the front desk are super helpful and friendly. It's really great value for money. I've stayed here three times already and will definitely be back again. Excellent!

Let's start with the positives. The service was generally good. The technician who came to fix the door was very sincere and apologized upfront. In particular, the chef at breakfast who made wontons was very patient, cooked the mini wontons perfectly, and was very friendly. While I was waiting, he twice told me how much longer it would take. Other staff members were also great, such as those at check-in and check-out, and other restaurant staff. Now, regarding the room, it wasn't very good this time, which was quite disappointing. There was a large pillar in the room, which made it feel very unpleasant and cramped. This pillar could have easily been integrated with the wall at one end to create a separate, cozy space for the room and sofa. As for the curtains, one side had a gap with the wall. Since I arrived at the hotel after midnight, I didn't want to bother with it. I just stacked pillows and slept facing the other way, so it didn't affect my sleep. However, in the morning, the light was too bright, and it reflected off the glass on the other side of the bed, making it impossible to go back to sleep once I woke up. I had originally just wanted to find a hotel near the airport to rest after arriving late, but it didn't turn out as I'd hoped.

This hotel is located inside the airport, which is super convenient for early morning check-ins. It faces directly onto the airport, specifically T1 and T2. The breakfast spread is excellent, and the front desk staff are very welcoming; they even gave us many complimentary drink vouchers. There are earplugs provided by the bed for noise reduction, which really helps with sleep.

This hotel is perfectly located for travelers with early morning or late night flights, as it's right inside the airport, rain or shine. There are plenty of dining options and foot massages nearby, and the staff is warm and attentive. They even had two assistants waiting at the entrance to greet us.

The room was well-equipped and comfortable, with excellent soundproofing. The staff were all very kind and friendly. They helped us extend our stay and also resolved the internet issue with my computer. It was really reassuring and relaxing for catching an international flight. I'll definitely come back again.