I have stayed here many times, but the experience this time was really terrible! First, I booked a room from Ctrip. The order stated that I would check out at 2:00 pm. However, at 11:40, the front desk called me to urge me to check out, insisting that I check out at 12:00. The front desk didn't understand the situation, and confidently said that all online orders would be refunded at 12:00. I really didn't understand it! Second, when you check in, no one reminds you whether you need a toothbrush. In the past, someone would take the initiative to remind you and give you a toothbrush, but no one reminded you this time! The most hateful thing is that I actually cut my hand while taking a shower. Can you believe it? On the stainless steel shower head in the shower room, there is a sharp stainless steel metal piece leaking out from where the hand is holding it. Who would have thought that? As a result, when I took a shower, I pricked my finger the first time I held it, and a lot of blood flowed out. I have stayed in so many hotels across the country, and this is really the first time I have encountered this in my life! Later, when I called the waiter to bring band-aids, including when I went to the front desk to check out, they just said that the hotel would pay attention next time, and no one proposed a solution! Should I consider myself unlucky if I cut my hand while taking a shower in your hotel?
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