E7729****
August 31, 2023
Fantastic, warm, personable, friendly, helpful, patient, staff. Amazing how comfortable and welcomed, a warm smile, and a quiet, enthusiastic voice, can make a guest feel-the senior front-desk lady, and the gentleman on the morning shifts. The young lady, the new employee, is naturally an excellent customer service person, with the friendliest personality. Even the lady and gentleman cleaning the rooms were remarkably excellent, and welcoming. Looking forward to staying at this hotel on our next trip to Shanghai. Definitely 5 diamonds in staff friendliness, and overall customer service.