Shanghai Railway Mansion Hotel

The room facilities are too old and really need a renovation. Also, the housekeeping staff does a shoddy job. They basically just replace the towels and don't even bother to restock amenities like shower caps.

Honestly, besides being close to the train station, there's really nothing else outstanding about this place! I booked a standard queen room. At first, the staff said the location might not be ideal but I could see the trains, and I said that was fine since we'd be out all day and just sleeping there for one night, so I wasn't too bothered. However, the room really surprised me. The decor and furnishings were very old, and there was a huge mirror directly facing the bed. But the most unbearable thing was a very, very foul and suffocating smell. My child has rhinitis, and even after leaving the door open for an hour, it was still unbearable, so I decisively asked the staff to change our room. Initially, they told us they were fully booked and couldn't switch us. I said I could pay more, and they still said no. Only when I threatened to check out did they finally give us another room. Maybe it was on a higher floor; the decor style was the same, but the smell was significantly less. I understand that conditions might be limited near the train station, but the overall stay was really just very mediocre!

Clean and hygienic, just a few minutes' walk from the South Square of Shanghai Railway Station (turn right upon exiting). The elevator requires a key card, it's quiet, and there's parking downstairs.

Clean hotel with standardized service. It's great, not expensive, close to the train station, and city transportation is convenient. No need to drag luggage around.

The outdated room facilities didn't surprise me; this is an older hotel, so I was prepared for that. My biggest complaint is that food deliveries aren't allowed to be brought up to the room. They have to be left in a locker downstairs, and the front desk outright refused to help bring the delivery up when asked. I want to strongly complain about the male front desk staff on the evening of August 21st. His attitude was terrible; he showed no sign of being a service professional and is completely unsuitable for the service industry. When asked to help bring up the food delivery, he simply and rudely replied, "We don't offer that service," without any explanation or apology. Even after I complained to Ctrip customer service, he maintained his poor attitude and refusal to assist, to the point where even Ctrip's phone representative felt his service attitude was appalling. However, despite such negative, arrogant, and irresponsible conduct from their front desk staff, the hotel management has done nothing to resolve the issue. Ctrip customer service told me they couldn't reach the hotel manager and that the phone lines were unresponsive. It's unbelievable that an old-established hotel handles customer complaints this way. Ctrip customer service said the front desk stated the hotel manager would get back to me with a resolution after understanding the situation, but I still haven't heard anything. Overall, it was a very, very, very bad experience. A terrible, terrible, terrible review. If I could give 0 stars, I would.

The rooms are clean and hygienic, the service is top-notch, they answer all your questions, and always consider the guests' needs. Next time I'm in Shanghai, I'll definitely choose the Railway Building Hotel again.

The location right next to Shanghai Railway Station is very convenient, with the subway station also nearby, making travel easy. The hygiene was also quite good. I do want to mention that the glass bathroom was too transparent, making it unsuitable for families with children.

The hotel's location is excellent, right next to Shanghai Railway Station, making it very convenient for metro and bus travel. It's clearly an older hotel, even equipped with a fan. The air conditioner had serious water leakage, which we reported to staff. You can see the Oriental Pearl Tower and the 'three-piece suit' (referring to the three iconic skyscrapers) from the hotel.