Facilities and room:
Moonlo truly lives up to its name to being one of the most instagrammable hotel. The ambiance is as depicted on the site. The tea layout probably came about as the lady boss came from the tea industry before venturing into the hospitality industry.
The entire ground is clean and nice.
The bed is comfortable.
The pillows are nice (One more spongy, one more puffy)
Downside is the lighting. There is a switch in the room that shut all lights off to complete darkness. So it might be too dark for some (like the elderly and some children) while too bright for some (like myself ). Would be a plus if they could install some night lights.
Being a foreigner, I’m not quite sure how the TV works but it seems there is no signal for the local TV but some episodes on the app based system… so regarding in room entertainment, you might want to consider other options.
Service:
Throughout my two nights staying at the hotel, the friendliest person would be the lady boss, Miss Yang, who is always there to greet you and meet your needs in the morning. She also recommended some of the must try rides for Disney when we told her we are heading there.
The other person that I felt was warm enough to make me feel welcomed yet not too much such that I get deterred (I tend to get deterred if a stranger is too welcoming) was the male reception staff who also drove us back from Disney in the hotel car. (Sorry I didn’t get his name)
Breakfast was sumptuous and delicious. The wantons are the best and is a must try. The fried noodles (thin kway teow - based on a Singaporean experience) was nice. And I also enjoyed the cakes made for day 2’s breakfast.
Location:
The hotel is located in a small neighbourhood, a part of a mini mall, with supermarkets nearby ( buy your raincoats there before playing the rapids in Disney). You can also find Lawson , Watson and Starbucks in walking distance. There are also eateries around of different price ranges. Burger King is immediately outside the hotel. Otherwise you can also call for delivery if you’re just too tired to get out. The staff will let the delivery man deliver the food to the room based on your request.
It’s an ideal location for Disney if you are looking for a cost saving hotel.
Others:
When I first booked the place, I didn’t include breakfast/ booked only the room. For that package, they do not offer shuttle to Disney or airport. Based on my understanding ( if I didn’t get the staff wrong) the shuttle to and fro would cost CNY50.
Thankfully I do have the option to change to the option with breakfast as I have not past the modification allowance in the the app booking so I changed my package and got the shuttle rides for free ( included).