Tuke Hotel (Shanghai Hongqiao Hub Yan'an West Road) Reviews

Response from Property: Dear guests, hello! On the journey, there is always unexpected warmth. Here, satisfaction is just expectation, while touching and surprise are what we always pursue. A natural, comfortable and clean living environment. We believe that guests are family members and provide meticulous neighborly services. It is a warm hotel. Friends who like it will recommend it to their relatives and friends to come to Tuwo to experience the most considerate service. Thank you dear dear Comments on Tuwo Road, we hope to be with you all the time!

Response from Property: Dear guests, Hahaha! The guest officer is really a friend. Tutu has received the objective praise. Tutu has conveyed your gratitude to the front desk and will pass on this kind of service. I can't stop the wind that's leaving, nor can I hold the sky for the film, but we will definitely provide high-quality services and look forward to seeing you again! Thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting you again. Wish you a happy journey.

Response from Property: The hotel's reply: Dear Guest Officer, thank you very much for staying at Tuke China Shanghai Hongqiao Yan'an West Road Branch. I am very happy to see your affirmation of Titu and your recognition of the hotel! We have always paid attention to each guest's stay experience, and at the same time actively improved the professional level and service standards of each staff member. Your satisfaction is the driving force for our efforts. We will continue to work hard to maintain and maintain high-quality service quality. You have a better experience~Looking forward to your visit again!

Response from Property: Dear guest, thank you for sharing your stay experience with Tutu. Your concise words highlight your satisfaction with Tutu. There are still many unsatisfactory places in Tutu that require continuous efforts and continuous efforts to improve every detail. , looking forward to your next visit and sharing more stay experiences with Tutu (✪ω✪)

Response from Property: Dear guest, hello, I don’t know where to start. Thank you very much for your recognition of Tutu. Tutu is adjacent to Vientiane City Plaza, Aegean Shopping Center, food, drink, entertainment and cinema. It is also located on the 7th floor of the hotel. The restaurant is for We provide guests with high-quality catering services and continuously strive to create a warm and comfortable living environment for our guests. We look forward to your visit again (☆_☆)

Response from Property: Dear guest, we are very sorry to bring you a bad check-in experience. We are very sorry for this situation. In the future, we will strengthen communication with the laundry company on work requirements, strengthen the inspection of bedding, and provide a clean, comfortable and safe living environment for every visiting customer. We also look forward to you witnessing our changes. If you have the opportunity to meet in Shanghai again, you can contact the hotel manager. We are willing to make our most sincere apology for your bad stay experience. Thank you for your choice to stay and your feedback. I wish you a happy life and always have warmth! Love you~~

Response from Property: Dear guest, thank you for sharing your most precious stay experience. We are sorry and very sorry for causing you a bad feeling. The sound insulation of the room is indeed our weakness. We are really sorry. We have applied for the hotel's regular bath towels, which are expected to be put into use in June. We look forward to your experience. In addition, there is a flashing red light in the room, which is the infrared sensor light in the room. This device ensures that there are guests in the room and the room will not automatically power off. Of course, there are some minor flaws that have affected you and your family. We are deeply sorry. Thank you again for your support of Tuke. I wish you a happy life and a lovely season!

Response from Property: Tutu was very excited to receive the five-star praise from the guests! High-quality service has always been the core issue that Tutujia focuses on, and it is absolutely necessary to do the best. Tutu treats every guest's affairs as his own business, and even cares more about it than his own affairs. We will take every little thing of yours to heart and treat every guest as a family member, for fear that we will not care about you enough. Tutujia's facilities are also at the forefront of hotels of the same level. The room is equipped with our intelligent electronic control system, which does not require cumbersome plugging and unplugging of electricity. Our electric curtains, smart speakers, electric toilets, etc. have also been well received by guests! In addition, our self-service laundry room on the 7th floor has prepared laundry detergent and hanging irons for you in advance, as well as our self-service breakfast restaurant, etc. Tutu looks forward to meeting you again~~~

Response from Property: Dear guests, hello. I am glad that Tutu can bring you a wonderful time and the most detailed service. Every city will always have a reason to miss, every season has its unforgettable scenery, and every hotel has its sweet and warm memories. Tutu on Yan'an West Road will always be waiting for you with the smartest rooms, the most convenient transportation, the most authentic snacks, and the most detailed service. I hope Tutu will be the warmest and most unique one in your memory! Come back often and wish you: well!

Response from Property: Dear guest, hello! Thank you for pointing out the shortcomings of our hotel. We attach great importance to your feedback and will communicate with the relevant departments and make improvements based on the issues you mentioned. We sincerely thank you for your valuable comments on our services and facilities!

Response from Property: Dear guest, hello! Thank you for staying at TuKe Hotel and providing valuable suggestions and feedback. We are deeply sorry for the problems you encountered. Regarding the noise problem you mentioned, the hotel rooms will only be prepared for work at 8 o'clock, and there will definitely be no sound of employees pushing things at 5 o'clock in the morning as you mentioned. Regarding the noise problem, the hotel will also increase training and supervision in the later stage to eliminate all factors that may disturb the rest of customers; We also attach great importance to the rat problem you mentioned. After your feedback, our staff carefully checked the room inside and out, without leaving out any details, but no signs of rats or other pests were found. We strictly implement it in accordance with the hygiene standards. Professional disinfection operations will be carried out in each room every month to ensure the hygienic environment of the room; Due to the huge number of guests staying recently, the restaurant staff are also busy and overwhelmed. It is indeed our dereliction of duty to forget to smile when serving you. We will use stricter regulations to improve our service quality; we hope that this will not affect your mood for this trip. We will strengthen business training for our employees, strictly implement hygiene standards, and ensure the health and safety of every customer. We will continue to demand ourselves to be better and better. Please believe that we are willing to use the most enthusiastic, meticulous and warmest service to create the most comfortable accommodation for you during your journey. We sincerely look forward to serving you again!

Response from Property: Thank you very much for your stay and praise! We are glad that Tuke China Hotel can bring you a wonderful time. Your praise has given the hotel a great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to provide every guest with a home-like stay experience. We look forward to visiting again.

Response from Property: Dear guests: Thank you for your love and recognition of Tutu. Tutu has always been committed to creating a comfortable and convenient stay experience for guests and providing better help for every business traveler. I hope Tutu can add joy and touch to your journey hi✿(。◕ᴗ◕。)✿

Response from Property: Haha....I can tell at first glance that Tutu has great taste. I'm not bragging, Tutu is determined to be the most cost-effective hotel in the same category. The room area is also super large. Whether it is facilities and equipment, intelligent systems, zero-pressure sleep mattresses, and pillows, they are all the result of Tutu's hard work and have won high praise from the majority of guests. It is absolutely star-level😄😄~ Tutu loves guests so much, guests must come to see Tutu often, and thank you for your recognition, and look forward to your visit again