Radisson Collection Hotel, Yangtze Shanghai

Radisson Collection Hotel, Yangtze Shanghai Reviews

Radisson Collection Hotel, Yangtze Shanghai

2099 West Yan'an Road (Yan'an Xi Lu), Changning District, Shanghai, 200336, ChinaView Hotel Details
Radisson Collection Hotel, Yangtze Shanghai
Radisson Collection Hotel, Yangtze ShanghaiRadisson Collection Hotel, Yangtze ShanghaiRadisson Collection Hotel, Yangtze Shanghai
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Radisson Collection Hotel, Yangtze Shanghai Guest Reviews

4.6/5
Very Good
2962 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(2962)
Positive reviews(2884)
Reviews with photos/video(381)
Delicious breakfast(219)
Friendly front desk staff(128)
Stayed multiple times(38)
Perfect for business trips(27)
Awesome gym(24)
Close to airport(22)
Average decor(20)
Negative reviews(78)
ASony1
Selected Deluxe Double Room
Stayed in Sep 2024
Travel with friends
14 review
5.0/5
Outstanding
Posted on Sep 19, 2024
The breakfast was hands down amazing, with a taste of different parts of the world Chinese cuisine,Korean,German,English releasing vast flavor bombs in the mouth. Only downside was there were no milk alternatives like oat milk or almond. 8.5/10 Service was exquisite especially Angela,she sent an early delicious birthday cake.The whole staff in general is top notch. Amenities 10/10 the pool,gym,live music ping pong room; we were able to hit our daily workout goals. Overall Radisson Collection has a new place in my heart 非常好。我们满意了
Response from Property: Dear guests, we are honored that you have chosen our hotel! Thank you for your recognition and support and we look forward to your next stay! We will continue to provide the best service! Radisson Collection Yangtze Shanghai Guest Services Department
Guest User
Selected Room - Garden-View (Double Bed)
Stayed in Sep 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on Sep 15, 2024
Thank you for offering one of the best hospitality service in town, exceed my expectation for Jin Jiang Radisson. I especially thanks Emma Li and Nora Liu for their very professional service and warm attitude during my stay. I definitely look forward to coming back soon.
Response from Property: Dear guests, we are honoured that you have chosen our hotel! Thank you for your recognition and support and we look forward to your next stay! We will continue to provide the best service! Radisson Collection Yangtze Shanghai Guest Services Department
Aakash_Panwar
Selected Deluxe Room (2 beds)
Stayed in Sep 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on Sep 19, 2024
Hotel is nice. Staff is helpful. Good variety of food. Recommended for families and businesses purpose
Response from Property: Dear guests, we are honoured that you have chosen our hotel! Thank you for your recognition and support and we look forward to your next stay! We will continue to provide the best service! Radisson Collection Yangtze Shanghai Guest Services Department
RAMEN234
Selected Deluxe Room (2 beds)
Stayed in Aug 2024
Business travellers
33 review
3.5/5
Posted on Aug 13, 2024
The hotel room is a bit outdated. Location is about 15 mins walk to subway. 4th floor recreation centre beside gym and swimming pool, they also have pool table and table tennis for hotel guest that is bonus if you like to have a game during your stay.
Response from Property: Dear Guest, Thanks for staying Radisson Collection Yangtze Hotel! We are very sorry to learn from your feedback that the hotel's facilities do not meet your expectations, for which we apologize, we will continue to strive to improve the comfort of our guests! Looking forward to welcome you back in the near future. Guest Service Department
Stace-lace
Selected Deluxe Double Room
Stayed in Apr 2024
Solo travellers
9 review
4.0/5
Very Good
Posted on May 1, 2024
Great staff! They just don't bring anything up if needed. Baths are build SUPER low . Clean and great location. Good view
Response from Property: Dear Guest, We are honoured that you have chosen our hotel! We appreciate you writing a review about your recent experience at our hotel. We are sorry to hear that you had an unpleasant experience at our hotel. The hotel has reiterated these issues with our staff and has enhanced training. The hotel management takes your feedback very seriously and the hotel will make targeted enhancements based on your feedback. Making every guest feel at home is the cornerstone of our brand, and your feedback will help us continue to improve. Thank you again for your valuable advice. We sincerely look forward to your next stay! Radisson Collection Yangtze Shanghai Guest Services Department
NITIN TANDRA
Selected Deluxe Double Room
Stayed in Aug 2024
Other
3 review
5.0/5
Outstanding
Posted on Aug 10, 2024
Excellent service. Will visit again
Response from Property: Dear guests, thank you for staying Radisson Collection Yangtze Hotel, Shanghai! We appreciated for your support and recognition of our hotel, and looking forward to welcome you back in the near future! Guest Service Department
Mr. Panda
Selected Deluxe Double Room
Stayed in Oct 2024
Family
4 review
4.2/5
Very Good
Posted on Oct 8, 2024
Very solid hotel. There were small inconveniences (pool closed every Monday, cards are a bit difficult to work) but all-in-all a great price, location, and staff. Will stay again for sure.
Response from Property: Dear guests, we are honoured that you have chosen our hotel! Thank you for your recognition and support and we look forward to your next stay! We will continue to provide the best service! Radisson Collection Yangtze Shanghai Guest Services Department
doc_fyg
Selected Deluxe Room (2 beds)
Stayed in Sep 2024
Travel with friends
11 review
4.7/5
Amazing
Posted on Oct 2, 2024
great location very near malls and restaurants, the service is good and staff are very polite and accommodating. breakfast is also worth it. we had a good deal and it is value for money.
Response from Property: Dear guests, we are honoured that you have chosen our hotel! Thank you for your recognition and support and we look forward to your next stay! We will continue to provide the best service! Radisson Collection Yangtze Shanghai Guest Services Department
TUEA
Selected Deluxe Room (2 beds)
Stayed in Sep 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on Oct 7, 2024
Special thank to front desk Angela Qiu for provide the best service possible. The room is clean, location is convenient, many mall and restaurant near by. I will select to stay again.
Response from Property: Dear Guest, Thank you for staying Radisson Collection Yangtze Hotel, Shanghai! We appreciated to your support and recognition of our service team, and looking forward to welcome you back in the near future! Guest Services Department
Guest User
Selected Deluxe Double Room
Stayed in Sep 2024
Couples
5 review
5.0/5
Outstanding
Posted on Sep 19, 2024
Not so far from downtown, near to one nice shopping with good restaurants. The room has beautiful view.
Response from Property: Dear guests, we are honored that you have chosen our hotel! Thank you for your recognition and support and we look forward to your next stay! We will continue to provide the best service! Radisson Collection Yangtze Shanghai Guest Services Department
Guest User
Selected Deluxe Double Room
Stayed in Sep 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Sep 9, 2024
This hotel continues to amaze me for their service and cleanliness and professionalism. I tried the dinner buffet last Saturday and it was amazing with a combination of Chinese and Western. The great support of the staff (especially Angela) always make my stay comfortable.
Response from Property: Dear guests, Thank you for staying Radisson Collection Yangtze Hotel, Shanghai! We appreciated for your support and recognition of our hotel, and looking forward to welcome you back in the near future! Guest Service Department
Jacintha88
Selected Deluxe Room (2 beds)
Stayed in Apr 2024
Other
1 review
4.7/5
Amazing
Posted on Apr 14, 2024
Bell service weren't available when we are leaving the hotel.
Response from Property: Dear E322301,Thank you for bringing this to our attention. We apologize for the unavailability of the bell service when you were leaving the hotel and we appreciate your feedback as it helps us to improve our services.We’ll take steps to ensure that this does not happen again in the future and thank you for your stay with us.Regards,Radisson Collection Yangtze Shanghai Guest Services Department
teacher_b
Panku Family Connecting Room
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 4, 2024
At first, I wanted to book somewhere closer to Disney. However, after reading the amazing reviews, I made the decision to book at the Radisson Collection Hotel. We booked a family friendly connecting room which was the ideal choice for our family. The room consisted of three very comfortable beds, a large tent and 2 bathrooms. I really appreciated that the furniture edges in the room were covered to prevent injuries & that a bath mat was provided. The retractable clothing line also came in quite handy after our swim. The swimming pool on the 4th floor closes at 9 pm and unfortunately doesn't have a smaller pool for kids. I was told by one of the more kinder pool lifeguards to be extra careful when swimming with my 6 year old. The kitchen staff on the first floor were very welcoming and professional. Breakfast was amazing, I personally enjoyed the best Cappuccino here. Please try to have some luggage assistance for families with younger children. Thank you!
6/8
Response from Property: Dear guest, Thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us. We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement. It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay. Radisson Collection Hotel, Yangtze Shanghai
Guest User
Selected Deluxe Double Room
Stayed in Jul 2024
Business travellers
33 review
4.2/5
Very Good
Posted on Jul 27, 2024
except the charged parking here, all that is good. not understand why need to pay the parking whlie we live here
Response from Property: Dear Guest, We would like to thank you for writing a review about your recent stay at our hotel. We apologize for your unpleasant experience at our hotel. Regarding the parking fee you mentioned, most of the hotels in this area are Charing parking fee, our hotel's parking fee is RMB15 per hour. We provide 24-hour security and related insurance services for your car. We offer discounted all-day parking for guests staying at our hotel. We do not include the cost of parking fee in the room charge, because we do not expect guests who do not driving to pay for services they do not receive. Therefore, we hope you can understand of the hotel's parking policy. Guest satisfaction is very important to us and we will endeavor to make all our guests have a satisfactory stay. Thank you again for your valuable feedback. Guest Service Department of Radisson Collection Yangtze Hotel, Shanghai
ECOng
Selected Deluxe Double Room
Stayed in Jul 2024
Solo travellers
1 review
4.0/5
Very Good
Posted on Jul 18, 2024
Staff are well trained and polite, efficient. Food and Beverage, good varieties of selection and tasty dishes both at 33rd floor and Ground floor buffet serving . Service staff are polite and efficient service . Level 2 smaller eating place serving Chineses dishes has room for improvement in terms of service and food quality. Overall , very good experience for the stay.
Response from Property: Dear Guest, Thanks for staying Radisson Collection Yangtze Hotel, Shanghai! We apologize for your dissatisfaction with the Chinese Restaurant, we have already reflected the situation to the management team, We take your feedback very seriously and we will make targeted improvements based on your feedback. We sincerely hope to have another opportunity to welcome you back in the near future! Guest Service Department of Radisson Collection Yangtze Hotel, Shanghai