The Ritz-Carlton Shanghai, Pudong

Back in Shanghai, this time I chose to stay at the Ritz-Carlton Pudong. I booked a River View Twin Room. I arrived around 2 PM, but the room wasn't ready. After an hour, I inquired again, and the lovely front desk associate, Jennie, immediately asked me to wait a moment. She went to check on the room and came back, informing me it would be another 15-20 minutes. She then asked if I'd like to see a River View Suite, and if I was happy with it, I could check in immediately or rest there while waiting. Subsequently, I was upgraded to a suite. The Ritz-Carlton's service never disappoints! The suite was very spacious, offering incredible views of the Oriental Pearl Tower and the Huangpu River. The room was expansive, bright, and clean. It was a wonderful stay, thank you, Jennie!

We brought our child to Shanghai for a musical on Friday night and spontaneously decided to stay over. My last stay here was in 2021, and I was impressed to find that all the furniture and facilities are still exceptionally well-maintained. Every staff member we encountered, from the front desk in the lobby to the restaurant, was incredibly enthusiastic. The location is also fantastic. This will definitely be our first choice for any future overnight stays in Shanghai!

Stayed for just one night, and overall, the service was really good. The view was amazing; it was my first time being so close to the Oriental Pearl Tower. Breakfast was more Western-style with a wide variety of choices. The toiletries and bedding met Marriott's high standards. What sets them apart is their customizable room keys. And there was a little surprise: I only asked for one key, but the staff member specifically came to confirm if I didn't need two. We said yes, but when they delivered them to the room, there were still two, and the second one had our cartoon avatars engraved on it! They also gave us two Ritz-Carlton mascot charms. I really appreciate hotels like this that respect boundaries yet insist on providing excellent hospitality. 🥰

The Ritz Kids welcome amenities were a hit with my little one! They absolutely loved them.

The hotel's location is excellent and transportation is convenient. The room was thoroughly cleaned.

This is an established hotel in Lujiazui, well-maintained with excellent service. They called me a day in advance and accommodated my request for an early check-in at 12 PM so my child could nap, which was fantastic! A definite thumbs-up. Our room faced the 'Three-piece Suit' (Lujiazui's iconic skyscrapers), and the light show on Shanghai Tower was beautiful. After check-in, a foreign staff member (I forgot her name, but she was lovely) escorted us to our room and even gave my child crayons and a drawing book, which made her very happy. Before dinner at 5 PM, this wonderful staff member took us to the outdoor viewing deck on the 58th floor to enjoy the scenery. Lujiazui, the Huangpu River, and the Bund opposite, all bathed in the sunset glow, were dreamlike and poetic – truly breathtaking. Breakfast offered a wide variety of dishes, both Chinese and Western, and the taste was superb. Enjoying a delicious breakfast while watching the Oriental Pearl Tower sparkle in the sunlight was such a joy. Even my 3-year-old said the hotel was beautiful and wants to come back again!

This trip to Shanghai, I chose The Ritz-Carlton Pudong and booked a Pearl Tower view room. Jessi contacted me in advance and arranged a fantastic high-floor room with a great view. They even made a custom room key card, and thoughtfully prepared a small souvenir when I checked out. I was very satisfied. The front desk attendant was also very attentive, proactively asking if I needed help and always with a gentle smile – a really great experience. The room details were well thought out, with fruit and snacks provided. My entire stay was very pleasant.