Park Inn by Radisson Shanghai Downtown Reviews

Response from Property: Dear Guest, Thank you so much for your valuable feedback on our hotel. We sincerely appreciate your choice to stay at our hotel and for sharing your experience. We are deeply sorry to hear your dissatisfaction; this is absolutely not the experience we would have hoped you would have had. First, we sincerely apologize for the issues with the small room and the cigarette smoke. In-room air quality is a very important part of our service standards, and we are deeply ashamed that we failed to meet your expectations. Regarding the air conditioning issue, we understand that you experienced an air conditioning malfunction in your room, which was indeed a significant oversight on our part. We have already conducted a comprehensive inspection and repair of the air conditioning system to ensure that all air conditioners in all rooms are functioning properly and providing a comfortable living environment for our guests. As for the issues with the room phone and the door latch, we have arranged for technicians to inspect and repair them to ensure that all facilities are working properly, and we have also strengthened the room's ventilation system to reduce noise and improve air quality. We are deeply sorry for the health issues you and your child may have experienced. We have thoroughly cleaned and disinfected the room. We promise to thoroughly rectify the above issues and will strengthen staff training to ensure that similar problems do not occur again. Please give us another chance to experience our hotel's services. We sincerely apologize again for any inconvenience caused and hope you will give us a chance to improve. We look forward to your next stay.

Response from Property: Dear Guest, Thank you for staying at the Libai Hotel Shanghai Plaza Great Wall Branch and for sharing your experience. We are delighted to receive your positive feedback on the location. Your positive experience is our greatest encouragement and a constant source of motivation. We will continue to strive to provide you with high-quality and comprehensive room facilities for a comfortable and enjoyable stay. Thank you again for your patronage, and we sincerely look forward to your next stay at the Libai Hotel Shanghai Plaza Great Wall Branch.

Response from Property: Dear Guest，Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

Response from Property: Dear Guest, Thank you so much for your positive review and appreciation of the Libai Hotel Shanghai Plaza Great Wall Branch! A comfortable stay is every traveler's expectation, and it's also the ultimate goal of our hotel services. We will continue to strive to provide you with impeccable professional service and meticulous attention to detail, making your journey perfect. We look forward to your next stay at the Libai Hotel Shanghai Plaza Great Wall Branch!

Response from Property: Dear Guest, Thank you so much for your positive review and appreciation of the Li Bai Hotel Shanghai Plaza Great Wall Branch! We are delighted to see your praise for Mr. Ling's service. A comfortable stay is every traveler's expectation, and it is also the ultimate goal of our hotel service. We will continue to strive to provide you with impeccable professional service and a meticulous experience, making your journey perfect. We look forward to your next stay at the Li Bai Hotel Shanghai Plaza Great Wall Branch!

Response from Property: Dear Guest，Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

Response from Property: Dear Guest, Thank you very much for your valuable feedback on our hotel. Your opinions are very important to us, as they help us continuously improve and enhance our service quality. We sincerely apologize for the outdated room facilities you mentioned. We understand that you experienced inconvenience during your stay, which we greatly regret. Your feedback and suggestions are the cornerstone of our hotel's continuous improvement and progress. We are confident that on your next visit, we will be able to create a well-equipped and refreshing guest room environment for you. Thank you again for your patronage and suggestions, and we sincerely look forward to your next visit!

Response from Property: Dear Guest, Thank you for choosing to stay at the Libai Hotel Shanghai Plaza Great Wall Branch. We value your experience highly, as your satisfaction is our greatest pursuit. We sincerely apologize for the hygiene issues you mentioned. We regret that we were unable to meet your expected cleanliness standards. Regarding room hygiene, we strictly adhere to a one-guest-one-cleaning-standard. This time, it was clearly not done properly. We have already provided emergency training to our cleaning team and strengthened our room cleaning inspection procedures to ensure that every guest enjoys a clean and comfortable stay. As for the room size and odor issues, we acknowledge that the room space may not have met your expectations, and the air conditioning system was recently undergoing maintenance. We conducted a comprehensive inspection and repair to ensure the air conditioning is working properly, and we have replaced the air filter in the room to eliminate the odor. Thank you again for your feedback; your satisfaction and trust are of utmost importance to us. We have taken the above measures to rectify the situation and will continue to monitor service quality to ensure that similar issues do not occur again. We hope you will give us another chance to experience our improved service.

Response from Property: Dear Guest, Thank you for staying at the Libai Hotel Shanghai Plaza Great Wall Branch and for giving the hotel a perfect score! We are delighted to see that you were satisfied with the breakfast and comfortable room! We will continue to provide you with efficient service, clean spaces, and comfortable rooms to ensure you enjoy an even better stay. Thank you again! We look forward to your next visit!

Response from Property: Dear Guest,Thank you for taking the time to express your thoughts and concerns. We are very sorry that you experienced inconvenience due to the carpets and dirty windows,We appreciate your feedback as this is our best resource for improving guest experience. We hope you'd give us a chance in the future to show you how great our hotel is. We hope that this experience will not deter you to visit us again in the near future. We look forward to welcoming you back to our hotel again. Thank you!

Response from Property: Dear Guest,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

Response from Property: Dear Guest, Thank you for your review of your stay. We are delighted that you were very satisfied with your stay and highly praised the hotel's front desk service, location, and room quality. We will continue to provide you with efficient service, clean spaces, and comfortable rooms to ensure you enjoy an even better stay. Thank you again! We look forward to your next visit!

Response from Property: Dear Guest, Thank you for choosing the Libai Hotel Shanghai Plaza Great Wall Branch. We are delighted with your positive review and praise! We believe you have personally experienced the convenience of our hotel's location, which is one of the reasons why most guests choose our hotel. Your positive feedback is our motivation to move forward. The hotel will continue to improve its service quality and bring you more surprising experiences. Thank you again for your patronage of the Libai Hotel Shanghai Plaza Great Wall Branch. We look forward to your next visit!