Okura Garden Hotel Shanghai

Amazing location, a few minutes away from several metro lines so its super easy to get around. Room and facilities are old but clean and well maintained. Would definitely stay here again

Super good location, within walking distance to shopping malls and eateries.very comfy stay!

Our favorite Hotel for "downtown Shanghai". Super convenient location, super friendly staff, clean rooms, nicely furnitured, with minibar service that actually has drinks in the fridge, very good restaurants inside the hotel premises. We can fully recommend this hotel and are sure to come back.

Our stay was pleasant and most of the staff were very helpful & friendly. They will greet us whenever we walked pass. Too bad we did not have the chance to enjoy the facilities and dine in the hotel. One feedback I had was during our check-in day on 28 Feb 2024. We were not sure if we had arrived at the right hotel as we do not know the hotel's Chinese name. It was raining and I wanted to alight & make a quick check with an older porter at the hotel entrance/drop-off point. When I asked the older porter "这里是不是 Okura Garden Hotel?" He just brushed me aside and said "不知道!". In the end I had to dashed into the hotel lobby and reconfirmed with the reception on duty. Understand that English may not be a common language for the hotel staff especially the older ones. But won't it make a great difference if the staff at least knows the English name of the hotel that they are working for?

Breakfast was great and place was decent with a great view. Very colonial look

Was fine but lacked any reasonably priced laundry option, and when I asked for a nearby self service launderette, the launderette given charged per piece which is not the type I was looking for. Seems maybe online is the only option for laundry.

The best part of this hotel is the location. The facilities are some shabby and old, the bathroom is so tiny which is no better than the 2 star motel. The fitness center should be open to the residents but the hotel also sell the membership to the public, and those members are so mean to the hotel residents. It seems you fall into a place full of Chinese version of "Karen", they behave like the owners of this place. Isn't it ridiculous that such famous 5 Star hotel lower their service quality to do such cheap things?

Exterior is 5 star. Interior is 2 star. Service is 1 star. Don't be fooled by the glamorous lobby and magnificent exterior and online pictures. When I arrived for check in, the lady at the reception desk asked me to wait while she finished playing with her phone which was very unprofessional. The first room was dirty with stains on the bed covers and on the towels (see images) and the furniture was aged and shabby. I voiced my dissatisfaction and they brought me to a second room which had even more stains than the first one. I again expressed my dissatisfaction and they brought me to a third room which seemed to be without any visible stains. However, as I was checking the room for cleanliness, the hotel housekeeper was annoyed and muttered some profanity under her breath as she probably thought I couldn't understand Chinese. This is completely unacceptable from any hotel staff let alone from a "five star" establishment in a major city. The only redeeming factor was the concierge who apologized and tried her best to remedy the situation. I originally booked a two night stay but after these experiences, I decided to stay one night (since it was already very late) and amend my booking tomorrow morning. Thankfully the hotel allowed me to cancel the second night but I left feeling dissatisfied and cheated. In total, I had been delayed over 2 hours and had voiced the situation multiple times to the hotel staff and nothing was offered from their end. Perhaps the culture is different in China, but if I saw this level of accommodation in the US I would think that it is a 2 star hotel. As for the service, the valets were very helpful in offering to carry luggage and the concierge was truly apologetic, but the housekeeper and lady at reception displayed behavior that is completely inappropriate.

The hotel is at a very convenient location. There are 4 subway lines nearby and it is easy to get a taxi or ride share car. The service is very good. The hotel staff show curtesy whenever possible. Will definitely stay again and recommend to friends and family.