Radisson Collection Hotel,Xing Guo Shanghai

It was my birthday, and the front desk lady surprised me with a birthday cake. They also quietly upgraded me to a suite, which was a lovely surprise! When we arrived, there was staff directing us where to drive. After parking, a shuttle took us from the parking lot to the hotel lobby entrance. Someone also personally brought our luggage to the room. The room was very clean and quiet, with the bedroom, living room, and bathroom all separated. I particularly liked the toilet design; it was placed behind the door, which is great for privacy if two people are in a hurry – one can get ready while the other uses the toilet. The door also separates the wet area from the main resting area. Welcome fruit: The fruit was fresh and delicious. My friend ate all the grapes before I even got a chance, haha. Hotel photoshoot: It was beautiful! The photographer guided our poses, and the selection assistant gave very professional advice. When I was little, I used to take a set of photos every birthday to remember the occasion, but I stopped once phones could take pictures. It was a wonderful way to commemorate my birthday this year~ Room service offers wontons and special drinks, which are delivered to your room – very convenient. I didn't get a chance to use the gym or pool, but they looked well-equipped. The hotel courtyard views are also exceptionally beautiful~ It's very close to Wukang Road, so it's convenient to go out and explore.

The hotel boasts an excellent downtown location with a beautiful garden and easy access. I specifically chose the smaller, historic building rather than the high-rise, and it truly has a great sense of history.

The main building lobby felt a bit small, and there weren't many seats in the lounge area. During the day, the doorman service was excellent, but in the evening, they seemed to disappear. The concierge staff also ignored guests in wheelchairs, not bothering to open doors for them, which is not what you'd expect from a five-star hotel. The front desk staff were nice and accommodating. The room size was decent, and cleanliness and soundproofing were acceptable, though the furniture was a bit dated. The cleaning staff on the executive floor were very pleasant. The pool was a bit small, but the gym was well-equipped. The breakfast quality was good, with a decent variety of tasty options, including fresh juices that are worth trying. The complimentary wontons were also delicious. It's mainly a resort composed of villas. The area isn't very large. Unfortunately, I couldn't visit the lawn next to Building 1 due to a wedding banquet being held there. When there are wedding banquets, it can get quite crowded and noisy.

Nestled in the city center, this hotel boasts an expansive garden filled with ancient trees and historic Western-style houses. The moment you step in, the urban hustle and bustle fades away, creating a truly atmospheric experience. The location is superb, within walking distance of Wukang Road and Anfu Road, making it incredibly convenient for exploring the old city. I stayed with my mother, and the front desk staff upgraded us to the Regalia floor. The window view was beautiful, the room was spacious and elegant, and the facilities were well-maintained. The soft bedding ensured a very comfortable night's sleep. The pool was also exceptionally beautiful – salt electrolysis disinfection? The water had a faint salty taste, which was quite unique. Overall, the experience far exceeded our expectations and is definitely worth revisiting.

The lounge was almost empty, and the breakfast was entirely à la carte. The food was incredibly good, far exceeding my expectations. Every dish I ordered over the two days was outstanding (I particularly loved their noodles – beautifully presented and perfectly al dente). The afternoon tea portions were also surprisingly generous (by the way, I highly recommend sharing afternoon tea with someone else, otherwise, it's so much food you won't have room for dinner!). And it tasted pretty good too. The main thing is how quiet it was, perfect for immersive work. I'll definitely be back!

The hotel environment is beautiful. I originally wanted to experience staying in an old house, but the room felt a bit stuffy because it was an attic, and it was also quite small. It might be better to book a room in the main building.

I originally planned to stay in Building 1, but it turned out that all the available rooms in Building 1 were actually in the annex, which used to be the staff quarters. The hotel didn't mention this. So, in the end, I booked the main building. The swimming pool is a bit small, but there's a good variety of breakfast options.

I've never encountered such an unprofessional duty manager. As I've been experiencing respiratory sensitivities recently, I carry an air quality detector with me. After checking in around 3-4 PM, the detection showed that the TVOC concentration in both the guest room and the lobby significantly exceeded standards: the national standard limit for TVOC concentration is ≤0.60mg/m³, but my readings were more than double that. At the time, I didn't want the hassle and planned to solve the issue by opening the window for ventilation after sunset. However, after staying in the room for just 2.5 hours, I started experiencing mild throat pain. The pain disappeared after going out for dinner and staying out for three hours, but it returned as soon as I got back to the hotel (the next morning, I even unexpectedly developed yellow phlegm). Consequently, I had to make a last-minute decision to check out around 10 PM. I discussed this with the front desk, offering to cover half the cost myself if the hotel would refund the other half. To my surprise, the duty manager not only showed no understanding but aggressively challenged me in a harsh tone: "If you're unhappy, I'll tell you what to do – you can call 12315, or you can call the police!" Unwilling to entangle myself with this 'service professional' who lacked basic service ethics, I stopped communicating and turned to leave. As I waited for a car outside the hotel, the manager reappeared with a bottle of water. After I declined the water, he actually claimed: "I've already humbled myself this much, what more do you want?" How can a manager of a prestigious five-star hotel, when faced with a calmly communicating guest, ask "what more do you want?" simply because the guest didn't want a bottle of water? And to interpret a routine customer service interaction for handling complaints as "humbling oneself" – does this indicate a persecution complex, or a fundamental lack of understanding and respect for the daily work in the service industry? Can such a duty manager truly represent a state guesthouse or the Radisson brand standard? I didn't pursue the refund issue further, but I hope the hotel will improve its air quality management and staff training.