Qilai Light Luxury Hotel

Qilai Light Luxury Hotel Reviews

Qilai Light Luxury Hotel

No.1169 Wuzhong Road, Minhang District, Shanghai, ChinaView Hotel Details
Qilai Light Luxury Hotel
Qilai Light Luxury HotelQilai Light Luxury HotelQilai Light Luxury Hotel
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Guest Reviews of Qilai Light Luxury Hotel

9.3/10
Very Good
7426 review
Verified reviews
Location9.3
Amenities9.2
Service9.3
Cleanliness9.3
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All reviews(7426)
Positive reviews(7303)
Reviews with photos/video(599)
Friendly front desk staff(373)
Great value for money(263)
Classy environment(189)
Easy to get around(91)
Average sound insulation(61)
Perfect for business trips(51)
Stayed multiple times(20)
Close to airport(13)
Negative reviews(123)
御风
Light Luxury Queen Room
Stayed in Apr 2025
Solo traveller
41 review
10/10
Outstanding
Posted on May 28, 2025
This hotel was very nice. The ladies at the front desk were super warm and welcoming and it was a cool vibe.
Response from Property: Wow! Your five-star praise makes our hearts beat! We are so happy! Thank you for your affirmation, we will continue to work hard to give you new surprises every time you come!
whereiskya
Light Luxury Queen Room
Stayed in Apr 2025
Other
11 review
9.5/10
Amazing
Posted on May 18, 2025
I stayed there for one night. They upgraded my room as well. The staff was very nice.
Response from Property: Dear guest, thank you very much for your support to the hotel. We are still a little disappointed that we did not receive your full 5-point praise. It may be that the hotel still has some shortcomings. I hope that you can point out our shortcomings next time you come. We will try our best to do better. We will serve attentively so that every guest who comes to the store can feel the warmth of home. I hope that our service can bring you more surprises and touches. I look forward to your next visit!
Guest User
Light Luxury Business Double Bed Room
Stayed in May 2025
Couple
1 review
8.5/10
Very Good
Posted on Jul 1, 2025
It was amazing, but I’ve found one disadvantage is location. It’s so far to closest metro station.
Response from Property: 尊敬的客人,感謝您選擇入住我們酒店並分享真實感受!看到您對整體體驗的認可,我們倍感欣慰,也特別重視您提到的位置交通問題。關於地鐵站距離,我們完全理解步行15分鐘(或具體距離)可能帶來的不便 您的反饋是我們優化服務的重要指引,後續會在官網/OTA平台增加「交通解決方案」專題説明。期待下次能用更完善的配套服務,讓您專注享受旅途美好!
잘나가는ace
Light Luxury Queen Room
Stayed in Nov 2024
Business traveller
45 review
9.0/10
Great
Posted on Dec 12, 2024
Good price, kind staff, clean condition, and location is satisfied
Response from Property: Dear guest, we are overjoyed to receive your high praise. Your satisfaction is our greatest motivation. We will keep up the good work and continuously strive to improve. Anticipating your next visit and vowing to offer an even more wonderful stay. 亲爱的客人,很高兴收到您的高度评价。您的满意是我们最大的动力。我们会继续努力并不断提升。期待您下次光临,定给您更棒的入住体验。
IOANNIS PAS
Light Luxury Queen Room
Stayed in Mar 2025
Couple
6 review
7.0/10
Posted on Apr 23, 2025
Good hotel, but it is a bit far away from the city center. The rooms were clean and the staff polite.
Response from Property: “非常感謝您的點評!很高興聽到您覺得我們的酒店不錯,並且房間乾淨、工作人員有禮貌,這都是我們一直致力於提供的服務標準。關於您提到的酒店離市中心有點遠的問題,我們理解這可能會給您的出行帶來一些不便。我們會認真考慮這一反饋,並在未來的服務中努力提供更多關於周邊交通和出行的建議,以便您能更輕鬆地探索城市。Thank you again for your stay and valuable advice. We look forward to the opportunity to provide you with services again in the future and strive to improve your accommodation experience. If you have any other needs or suggestions, please feel free to contact us. I wish you all the best! "
mitsos k
Light Luxury Queen Room
Stayed in Mar 2025
Solo traveller
21 review
8.0/10
Very Good
Posted on Apr 19, 2025
The service was very good! The room was very clean. The location is ok, not near the city center but close to the train station I use. The amenities are limited, no coffee or tea in the room. Good value for money though, definitely ok for the one night stay I needed
Response from Property: Dear Guest,Thank you for taking the time to share your stay experience with us! We are delighted to hear that you were satisfied with our service and the cleanliness of your room, and we also appreciate your recognition of our location.Regarding the room facilities you mentioned, we have carefully recorded your feedback and will consider how to further enhance the guest experience. Your opinion is very important to us, and we will continue to strive for improvement.Thank you again for your choice and support! We look forward to providing you with an even better accommodation experience w
Baagii.0206
Light Luxury View Double Bed Room
Stayed in Feb 2025
Solo traveller
8 review
10/10
Outstanding
Posted on Mar 21, 2025
The location is perfect. It was close to the subway and bus station, as well as shops and restaurants. I really liked that it was close to entertainment. If I travel to Japan again, I will stay at this hotel again.
Response from Property: Dear guest,We are absolutely delighted to hear that you had such a wonderful stay with us! It's fantastic to know that our prime location met your needs and added convenience to your trip.Your kind words have truly made our day. We're committed to maintaining and enhancing the high - quality experience you enjoyed. Our team is constantly striving to improve all aspects of our hotel services.We can't wait to welcome you back on your next visit to Japan. Should you have any special requests or need assistance in the future, please don't hesitate to let us know.Best regards, Qilai Hotel
SkySeven
Light Luxury Queen Room
Stayed in Mar 2025
Couple
19 review
9.5/10
Amazing
Posted on Apr 17, 2025
Location is far from metro, take bicycle for 15 minutes. Clean room and comfortable
Response from Property: 親愛的客官您好,非常感謝您對酒店的支持,沒有得到您全5分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次到來能給我們指出我們的不足,我們會努力做到更好,我們會用心服務,讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
Guest User
Light Luxury Business Double Bed Room
Stayed in Dec 2024
Travelling with friends
2 review
8.0/10
Very Good
Posted on Jan 4, 2025
It was overall good experience and I was satisfied with most. There were just 3 things which can be improved. At the time of check-in I had to wait for almost half an hour to get a receptionist, which was first unpleasant experience in 1st January 2025. 2nd thing was that the room card was often not working and it has to be updated every day. 3rd, the elevator was smelling terrible, since there was no ventilation in it and hotel customers were smoking in it there. The room was good, clean and everything else was fine there.
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable feedback is very important to us, and we will inform the relevant departments to improve the quality of our services. If you come here next time, we hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!尊敬的宾客,感谢您对酒店的点评!对于您在酒店入住期间的经历,我们深表遗憾。您的宝贵意见对我们非常重要,我们会将意见告知相关部门以提高服务质量。若您下次至此,希望能再次预订本酒店,给我们一个机会致歉。期待再次光临!
Zenaida Joezeny
Light Luxury Business Standard Room
Stayed in Nov 2024
Family
8 review
4.5/10
Posted on Dec 28, 2024
Although this was a great location and the cost was low, it wasn’t worth staying. My children had no space to walk around the room. My mother felt uncomfortable and disapproved the the cleanliness of the beds, bathroom, and floor. We came, we saw, we left … all within in 45 minutes. I was offered a room upgrade and the manager tried to appease me, but my family felt uncomfortable.
Response from Property: Dear guest,We're truly sorry your stay wasn't satisfactory. We'll work on optimizing room layout for more space. The cleaning flaws are our responsibility. We've already asked housekeeping to enhance standards. We value your feedback and regret that our efforts to make up still left you unhappy. We'll keep improving. Hope we can serve you again to offer a pleasant experience and make up for this time. Thanks for your feedback and supervision.
Guest User
Light Luxury Queen Room
Stayed in Apr 2025
Family
2 review
8.0/10
Very Good
Posted on May 18, 2025
Near KFC,McDonald’s. Staff is very helpful.
Response from Property: 親愛的客官您好,非常感謝您對酒店的支持,沒有得到您全5分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次到來能給我們指出我們的不足,我們會努力做到更好,我們會用心服務,讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
Guest User
Light Luxury Queen Room
Stayed in Jun 2025
Family
1 review
9.0/10
Great
Posted on Jul 6, 2025
Good i like my stay there
Response from Property: 小齊看到客官簡單而又深厚的好評真的是好激動呢,而且還這麼認可我們的服務!酒店的我們力求為每位客官提供最為貼心細緻的服務,為每位客官帶來超值的體驗。齊來輕奢酒店是一個富有年輕活力的酒店,以簡約時尚的風格、温馨體貼的服務向客官展示酒店的獨特魅力。客官的肯定是對酒店最大的支持和鼓勵,我們會用心服務好每一位家人,期待和您的下次相遇!
Arksy
Light Luxury Superior Double Bed Room
Stayed in May 2024
Couple
12 review
6.5/10
Posted on Jun 10, 2024
Everything was fine. If you need the closest hotel to the city's second airport, this is a great place. There is a McDonald's and a 24-hour KFC right across the street.
Response from Property: Thank you very much for your recognition and comments on our hotel! We are very happy to provide you with a convenient location closest to the city's second airport, so that you can feel more convenient and comfortable during your trip. At the same time, we are also very happy to know that you like McDonald's across the street and KFC open 24 hours a day. These food options undoubtedly add a lot of fun to your trip. We will continue to work hard to provide you with better service and comfortable accommodation. If you have any suggestions or needs, please feel free to give us feedback, and we will serve you wholeheartedly. Look forward to your coming again!
Humphrey Jr
Light Luxury Superior Double Bed Room
Stayed in Apr 2024
Business traveller
48 review
7.0/10
Posted on May 16, 2024
The location of the hotel was pretty convenient, it was just about 20 minutes from the bund. The room was clean but had a little bit of a cigarette smell, perhaps it was the previous tenants. The service was pretty efficient and the staff were friendly.
Response from Property: Dear Guest,Thank you for staying at our hotel and for taking the time to provide us with your feedback. We are delighted to hear that you enjoyed your experience with us.we apologize for the cigarette smell you encountered. We take hygiene and comfort very seriously, and we will ensure that the room is thoroughly cleaned and inspected before your next visit to prevent any such inconvenience.Thank you for your valuable feedback. We look forward to welcoming you back again in the near future.Best regards,MarkGeneral Manager of Qilai Light
Rayane
Light Luxury Business Standard Room
Stayed in Nov 2024
Travelling with friends
6 review
10/10
Outstanding
Posted on Jan 4, 2025
Perfect really
Response from Property: Dear guests, thank you for staying at Qilai Light Luxury Hotel. We are very glad to see your positive comments on the hotel's location, hygiene and service quality. The hotel is adjacent to Korea Street and Aegean Shopping Center, where you can find everything you need for eating, drinking and having fun. Welcome to experience it next time