Sheraton Shanghai Waigaoqiao Hotel Reviews

Absolutely dreadful experience! Seriously, don't bother staying at a Sheraton in the suburbs! Our room booking clearly stated a complimentary buffet dinner for two, to be served at the first-floor Western restaurant. Yet, on check-in day, I had to ask five different staff members, each giving me a different answer – sometimes it was the 1st-floor restaurant, other times the 51st-floor Executive Lounge. Eventually, a staff member explained that the 1st-floor restaurant was reserved for group bookings that day, so we were 'relocated' to the 51st floor. What they offered there was hardly a buffet dinner; it was more like a meager afternoon tea with an extremely limited selection. To top it off, a staff member actually told me the 51st-floor had fewer items because it was 'free,' implying the 1st-floor required payment. Excuse me, but my suite booking *included* dining on the 1st floor, which I had already paid for! I then contacted my Ctrip concierge, who confirmed that we should have been at the 1st-floor restaurant and assured me hotel staff would reach out to coordinate. No one ever did, and in the end, I was offered a mere 120 compensation. Check-in was equally disorganized. There was some event going on, leaving the lobby in utter chaos. I was simply handed two key cards, with absolutely no one to direct me to the elevators. Their customer service was virtually nonexistent! And if you order takeout, you're forced to go all the way to a designated locker to pick it up yourself! The room itself was also a mess. The AC in our first room wasn't cooling; after we switched, the AC in the second room was freezing cold and completely unadjustable. Honestly, I was utterly exasperated. Breakfast on the second day was equally awful. The waffles, for instance, were just beyond words. It seems they sell the perfectly shaped ones and serve the buffet guests the leftover scraps and broken pieces – how incredibly tacky! The staff's attitude was also very poor, and the breakfast food itself was incredibly unappetizing. It's truly laughable that they dare to charge 98 for such a subpar buffet. Are they seriously expecting guests to pay 98 just to eat leftovers and feel completely ripped off?!

Really enjoyed it. Highly recommended!

I stayed here for one night as I had an exam nearby. The hotel is brand new, spotless, and very well-equipped. Felix Zhang was incredibly helpful. My river-view king room was incredibly comfortable. The gym facilities were also excellent. I'd definitely choose this hotel again for future stays.

Everything else was great, but it was a bit inconvenient having to go to the main entrance to pick up food deliveries myself. The hotel could consider using robots for in-room delivery.

The room was fantastic; everything from the cleanliness and WiFi to the TV and lighting was excellent. I particularly appreciated the floor-to-ceiling windows and the curtains, which perfectly framed the pleasant view of the Waigaoqiao Free Trade Zone. The breakfast offered a wide and delicious selection.

The room was spotlessly clean, with upscale decor and no unpleasant odors. The service was excellent. **Facilities**: High-end and modern, truly top-tier even for a five-star hotel. The price was reasonable, making it a reliable choice. I'll definitely stay here again if I get the chance.

I'm very pleased.

This was the worst check-in experience I've had across all my stays. Given that the hotel was clearly hosting both art festival personnel and numerous senior tour groups, they should have deployed more front desk staff to handle check-ins from the outset. Initially, only one counter was open. I patiently waited in line, but when another counter became available, there was no staff present to guide guests or ensure check-ins were processed in the correct queue order. This led to some impolite individuals cutting in line (one person even had a stack of ID cards in hand). I continued to wait patiently, and then another service staff member arrived at the front desk, but again, offered no proactive guidance. As a result, those standing closer to this new counter simply cut in to be served. What's more, there were only three guests ahead of me in my original line, yet the check-in process was incredibly slow. Such issues are unacceptable for a five-star hotel, and I am quite disappointed.

Hotel was good, with helpful people and good service. However, the rain-showerhead in my room was not working at all and also the AC was fairly loud. Gym was okay and the sauna was nice. Breakfast was also very good with a lot to choose from. Location obviously not in the center (but you should know it before booking) but fairly close to the business district and Pudong airport.

Great experience, metro station is nearby, theres a KFC downstairs, just that the laundary service is too exp

Hotel is clean and staff was friendly. Just a matter of location if want to walk around for shopping. U hv to take train to other places.

Stayed here for 2nights and 3 days. Excellent customer service. Breakfast buffet has lots of choices and delicious. Spacious and well-decorated room. Will come back again

Great breakfast and hotel staff. Hope I had more time to explore next time.

Nice hotel located in new zone. Good price and good breakfast.