Sheraton Shanghai Waigaoqiao Hotel Reviews

Absolutely dreadful experience! Seriously, don't bother staying at a Sheraton in the suburbs! Our room booking clearly stated a complimentary buffet dinner for two, to be served at the first-floor Western restaurant. Yet, on check-in day, I had to ask five different staff members, each giving me a different answer – sometimes it was the 1st-floor restaurant, other times the 51st-floor Executive Lounge. Eventually, a staff member explained that the 1st-floor restaurant was reserved for group bookings that day, so we were 'relocated' to the 51st floor. What they offered there was hardly a buffet dinner; it was more like a meager afternoon tea with an extremely limited selection. To top it off, a staff member actually told me the 51st-floor had fewer items because it was 'free,' implying the 1st-floor required payment. Excuse me, but my suite booking *included* dining on the 1st floor, which I had already paid for! I then contacted my Ctrip concierge, who confirmed that we should have been at the 1st-floor restaurant and assured me hotel staff would reach out to coordinate. No one ever did, and in the end, I was offered a mere 120 compensation. Check-in was equally disorganized. There was some event going on, leaving the lobby in utter chaos. I was simply handed two key cards, with absolutely no one to direct me to the elevators. Their customer service was virtually nonexistent! And if you order takeout, you're forced to go all the way to a designated locker to pick it up yourself! The room itself was also a mess. The AC in our first room wasn't cooling; after we switched, the AC in the second room was freezing cold and completely unadjustable. Honestly, I was utterly exasperated. Breakfast on the second day was equally awful. The waffles, for instance, were just beyond words. It seems they sell the perfectly shaped ones and serve the buffet guests the leftover scraps and broken pieces – how incredibly tacky! The staff's attitude was also very poor, and the breakfast food itself was incredibly unappetizing. It's truly laughable that they dare to charge 98 for such a subpar buffet. Are they seriously expecting guests to pay 98 just to eat leftovers and feel completely ripped off?!