Shanghai Baoan Hotel

Shanghai Baoan Hotel Reviews

Shanghai Baoan Hotel

No. 800 Dongfang Road, Pudong New Area, Shanghai, 200122, ChinaView hotel details
Shanghai Baoan Hotel
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Guest Reviews of Shanghai Baoan Hotel

9.1/10
Good
6930 reviews
Verified reviews
Location9.2
Amenities8.9
Service9.2
Cleanliness9.2
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All reviews(6930)
Positive reviews(6725)
Reviews with photos/video(1337)
Friendly front desk staff(1351)
Easy to get around(1112)
Close to metro(521)
Convenient for shopping(285)
Many amenities(244)
Delicious breakfast(223)
Perfect for business trips(173)
Would stay again(118)
Negative reviews(205)
Guest User
Special Room
Stayed in Sep 2026
Business traveller
4 reviews
10/10
Outstanding
Posted on Oct 6, 2026
Xiao Xin provided excellent service and upgraded our room. The hotel's location is superb. Highly recommended!
Original textTranslated by Google
Response from Property: 尊敬的賓客您好，感謝您下榻寶安大酒店並在百忙之中給予我們的評價，您的滿意評價就是我們不斷提高服務質量的源源動力，深深感謝您的惠顧，期待與您的再次相遇
Guest User
Special Room
Stayed in Aug 2026
Business traveller
31 reviews
10/10
Outstanding
Posted on Sep 22, 2026
Owen is friendly. Very nice! I satired. Good location. Near by the shaoppingmall. Very good little Robert
Response from Property: 尊敬的賓客您好，感謝您下榻寶安大酒店並在百忙之中給予我們的評價，您的滿意評價就是我們不斷提高服務質量的源源動力，深深感謝您的惠顧，期待與您的再次相遇
Chaojidaningmeng
Special Room
Stayed in Aug 2026
Solo traveller
10 reviews
10/10
Outstanding
Posted on Oct 2, 2026
The hotel is conveniently located, about a 7-8 minute walk from Century Avenue Metro Station. Nearby malls like 96 Square and Century Link offer easy access to dining and shopping. The front desk service was warm and attentive, especially Owen, who was incredibly helpful with various travel tips. The hotel even has robots that deliver food. Excellent value for money, highly recommend! 👍
Original textTranslated by Google
6/10
Response from Property: Dear Guest, thank you for choosing to stay at Bao'an Hotel and for taking the time to leave us your feedback. Your satisfaction is our greatest motivation to continuously improve our service quality. We sincerely appreciate your patronage and look forward to seeing you again.
Jinzuanwang
Business 2-bed Room
Stayed in Aug 2026
Business traveller
149 reviews
6.0/10
Posted on Sep 16, 2026
This hotel feels old and the bedding is especially uncomfortable – thin and hard. When I went to check in, the staff member was on the phone and didn't even look at me. I had to wait a few minutes until they finished their call before they finally acknowledged me.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing to stay at Bao'an Hotel and for taking the time to leave us your feedback. We sincerely regret that we were unable to meet your expectations. The hotel is currently planning a phased renovation to improve and enhance its facilities and equipment, while also paying closer attention to details. Regarding your service concerns, we will immediately rectify the issues and strengthen staff service etiquette training. The hotel front desk is staffed 24 hours a day, and you can report any problems you encounter during your stay to the front desk. We will resolve your issues as soon as possible. We hope that when you return, you will experience our improvements, and we will arrange an improved room for you to provide a more comfortable stay.
Guest User
Business King Room
Stayed in Aug 2026
Business traveller
6 reviews
10/10
Outstanding
Posted on Sep 11, 2026
This stay was truly fantastic! The hotel environment was quiet, and the cleanliness was impeccable – no strange odors. William was friendly and very responsive to our needs. The room was spacious, and the toiletries were complete, ensuring a comfortable night's sleep. The surrounding area offered convenient options for dining, entertainment, and transportation, making it perfect for both leisure and business travelers. Five-star rating!
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing to stay at Bao'an Hotel and for taking the time to leave us your feedback. Your satisfaction is our greatest motivation to continuously improve our service quality. We sincerely appreciate your patronage and look forward to seeing you again.
Guest User
Special Room
Stayed in Aug 2026
Business traveller
1 reviews
9.0/10
Great
Posted on Sep 12, 2026
I brought guests to a furniture exhibition, and this hotel's location is excellent, making it very convenient for getting around. It's right next to 96 Square and Century Link, so there are tons of restaurant choices. I especially want to commend the female staff member who checked us in that day; her service was warm, efficient, and she patiently answered all our questions, which made us feel very comfortable. I'll definitely consider staying here first next time I'm in the area!
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing to stay at Bao'an Hotel and for taking the time to leave us your feedback. Your satisfaction is our greatest motivation to continuously improve our service quality. We sincerely appreciate your patronage and look forward to seeing you again.
Alexej P
Special Room
Stayed in Aug 2026
Solo traveller
2 reviews
10/10
Outstanding
Posted on Sep 27, 2026
Very friendly and helpful personal, everything good. Owen, is good guy! Thanks a lot.
Response from Property: Dear guests, thank you for staying at Bao'an Hotel and taking the time to give us your feedback. Your satisfied evaluation is the continuous driving force for us to improve our service quality. We are deeply grateful for your patronage and look forward to meeting you again.
Guest User
Special Room
Stayed in Jul 2026
Business traveller
16 reviews
10/10
Outstanding
Posted on Aug 27, 2026
It's an old hotel, but the lobby is very clean and bright, with lots of decorations and beautiful flowers. (My kid said they were fake flowers, but touching them made us realize they were real and very interesting!) The room was clean and tidy. The breakfast was pretty good, though it would be even better with more local specialties. Another good thing about the lobby is the rest area with complimentary tea, both black and green tea, which is a nice touch. Overall, it was a very pleasant stay. Every time I come back to Bao'an, I'll stay here. Alan handled both my check-in and check-out; his service was excellent, highly recommended! The most convenient part was the robot food delivery!
Original textTranslated by Google
6/10
Response from Property: Dear Guest, thank you for choosing to stay at Bao'an Hotel and for taking the time to leave us your feedback. Your satisfaction is our greatest motivation to continuously improve our service quality. We sincerely appreciate your patronage and look forward to seeing you again.
JansonCC
Business King Room
Stayed in Jul 2026
Family
15 reviews
9.0/10
Great
Posted on Aug 29, 2026
Six years later, we're back in Shanghai with the kids, and we chose to stay here again. My child still remembers the Baoan Hotel; we used to stay here every month for a while when she was little, whenever we came to Shanghai. The environment is quiet, the rooms are spacious, and the transportation is convenient. It's very close to the Science and Technology Museum, the Museum, and the Art Museum. The surrounding shopping area is also great for exploring. We'll definitely come back to stay here.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing to stay at Bao'an Hotel and for taking the time to leave us your feedback. Your satisfaction is our greatest motivation to continuously improve our service quality. We sincerely appreciate your patronage and look forward to seeing you again.
Guest User
Guestroom (Double Bed)
Stayed in Jul 2026
Business traveller
9 reviews
10/10
Outstanding
Posted on Aug 31, 2026
The hotel's location is excellent, and the room feels spacious. The only downside is that the breakfast is a bit too simple.
Original textTranslated by Google
Response from Property: 尊敬的賓客您好，感謝您下榻寶安大酒店並在百忙之中給予我們的評價，您的滿意評價就是我們不斷提高服務質量的源源動力，深深感謝您的惠顧，期待與您的再次相遇
Guest User
Business King Room
Stayed in Jul 2026
Family
1 reviews
7.5/10
Posted on Aug 3, 2026
The overall decor is quite old, and the carpets have stains, although it's clear they've tried their best to clean them. The age of the hotel is visibly apparent. The hairdryer's power is very weak, so much so that it can't even dry short hair. When I called the front desk, they said there were no other hairdryers available, so I wouldn't recommend washing your hair at the hotel. Other facilities are comparable to the hairdryer's condition. I suggest the hotel consider a small-scale upgrade of some basic infrastructure.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing to stay at Bao'an Hotel and for taking the time to leave us your feedback. We sincerely regret that we were unable to meet your expectations. The hotel is currently planning a phased renovation to improve and enhance its facilities and equipment, while also paying closer attention to details. Regarding your concern about the hairdryer's weak airflow, the hotel now provides portable hairdryers for guests' convenience. The hotel front desk is staffed 24 hours a day, and any issues you encounter during your stay can be reported to the front desk, where we will resolve them for you as soon as possible. We hope that you will experience our improvements when you return, and we will arrange an improved room for you to provide a more comfortable stay.
Guest User
Business 2-bed Room
Stayed in Jun 2026
Travelling with friends
3 reviews
10/10
Outstanding
Posted on Aug 15, 2026
Great location, right in the city center near Century Avenue subway station, within walking distance. The hotel environment is also very good, and the front desk staff was excellent, very helpful and enthusiastic when we checked out and stored our luggage. It was a very pleasant stay.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing to stay at Bao'an Hotel and for taking the time to leave us your feedback. Your satisfaction is our greatest motivation to continuously improve our service quality. We sincerely appreciate your patronage and look forward to seeing you again.
Guest User
Guestroom (Double Bed)
Stayed in Jun 2026
Travelling with friends
11 reviews
10/10
Outstanding
Posted on Aug 9, 2026
Everything was great, and the stay was very comfortable. The check-in experience exceeded my expectations – the environment was quiet and clean, and the mattress was soft and made for a great sleep. The staff were friendly, the amenities were convenient, and it offered excellent value for money. Highly recommended.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing to stay at Bao'an Hotel and for taking the time to leave us your feedback. Your satisfaction is our greatest motivation to continuously improve our service quality. We sincerely appreciate your patronage and look forward to seeing you again.
Anonymous User
Guestroom (Double Bed)
Stayed in Jun 2026
Solo traveller
4 reviews
1.0/10
Posted on Jul 26, 2026
Absolutely horrendous! This hotel is like it hasn't been renovated in a century. The wallpaper is peeling off, and the pillows are disgustingly yellow. And the service? It's beyond terrible. They have robots for delivering food, but the first time I ordered, they said I had to come down myself because the robots were busy. The second time, they just flat-out refused, claiming the robots were broken. Fine, I'll go get my own takeout. But then things got really interesting. The front desk staff apparently tied my butterfly pastries with someone else's, claiming they were all mine. I thought maybe they just packed my six bags into two boxes, which was inconvenient but whatever. Little did I know, they were setting me up! The hotel front desk then called me, accusing me of stealing takeout. That's just wild! They even refused to check the surveillance footage and denied any responsibility. From start to finish, no one knew who tied my food with someone else's, and they just kept saying I stole someone else's order. Amazing! I had already sent my items to a friend via快递. They didn't say anything when I shipped it, but once I, like an *****, sent it off, they started making a fuss. Fine, I'll recall the package. Guess what? I even have to pay for the shipping! Fantastic! Honestly, I can't imagine any sane person staying in this dump again. What did I expect for 300 yuan near Century Avenue?
Original textTranslated by Google
Response from Property: Dear Guest, we are very sorry that your stay was unpleasant. We have carefully read your feedback and will explain the situation and rectification plan for each issue. The aging walls and yellowed pillows are due to our inadequate daily room maintenance. We have already arranged for the engineering department to inspect each room for peeling walls, increase the frequency of linen changes, regularly replace old pillow cores, and comprehensively upgrade the room's hardware facilities. Regarding the food delivery, not only was the elevator malfunctioning, causing the delivery robot to operate abnormally, but your food was also too large for the robot's storage space. Therefore, we had to ask you to pick it up at the front desk. The two butterfly pastries looked exactly alike, but the front desk only received one receipt. To prevent confusion and loss, the staff packed them together, and you assumed it was one package, inadvertently taking both. Due to privacy and security requirements for all guests, the hotel cannot freely provide surveillance footage; this is not an attempt to evade responsibility. We sincerely apologize for the staff's less-than-tactful and blunt communication style on the phone, which caused you displeasure. Another guest discovered that their meal was missing and inquired about it. After checking, we confirmed that you had mistakenly taken it. We contacted you immediately to request a return, but you refused. The other guest then called the police, and only after police intervention did you agree to return the food. All shipping costs for the entire package, from sending to returning, were borne by the hotel; we did not charge you any shipping fees. We have now re-standardized our takeout verification and sorting process, requiring front desk staff to double-check receipts and store them separately. We have also strengthened communication and script training for all staff. We are deeply sorry for the extremely poor experience caused by these multiple issues. Please feel free to contact us privately at any time to discuss more details.
Guest User
Business King Room
Stayed in Jun 2026
Business traveller
2 reviews
1.2/10
Posted on Jul 24, 2026
I rarely leave hotel reviews, but having traveled to Shanghai for business numerous times, Bao'an Hotel stands out as the absolute worst in terms of service. From check-in at the front desk to housekeeping and restaurant service, nothing met a normal standard – it's completely below what you'd expect from a decent hotel. When checking out, I simply told the front desk that the service was very poor. The person didn't ask any follow-up questions, just gave me a glare. At that moment, I realized Bao'an Hotel must be accustomed to a constant stream of negative reviews every day. The photo shows Bao'an Hotel's meager breakfast; I strongly advise everyone, for the sake of your health, to skip their breakfast.
Original textTranslated by Google
Response from Property: Dear Guest, we are deeply sorry that your stay was not satisfactory. We take your feedback very seriously and feel extremely guilty. You mentioned requesting a room upgrade, but the hotel was fully booked on the day of your stay and we were unable to fulfill your request. We sincerely apologize for this. When checking out, the front desk staff proactively inquired about the specific reasons for your dissatisfaction, but did not receive a response from you. The staff member seemed flustered and acted rudely. We will immediately address all issues related to housekeeping, restaurant, breakfast quality, and overall service: optimizing room cleaning standards, upgrading food ingredients and presentation, and strengthening communication and etiquette training for all front desk staff. We apologize for adding a negative experience to your business trip to Shanghai. We look forward to the opportunity to host you again in the future and make up for this unpleasant experience with a comprehensive improvement in our service.