Xijiao State Guest Hotel Reviews

Response from Property: Dear Guest, your travel diary is filled with warm and wonderful memories, and your experience certainly sounds like an unforgettable Qingming Festival holiday. Here are our responses to the aspects you described: Choosing Xijiao Hotel for a Spring Outing: You mentioned choosing Xijiao Hotel for a spring outing during the Qingming Festival holiday, which was a wise decision. The hotel's garden landscape truly added a touch of spring color to your trip. Lush Gardens, Blooming Flowers: Your description of the hotel gardens is very vivid; such a natural environment is refreshing and truly a great place to relax. The Journey from the Entrance to Building 7: Although it takes some time, the garden scenery along the way and the maintenance work of the staff become part of the journey. The Garden Maintenance Workers and Guests Taking Photos: This interaction not only reflects the hotel's attention to the environment but also makes guests feel the hotel's care. Check-in and the Host's Introduction: The check-in process and the host's enthusiastic introduction you mentioned made you and your family feel at home. Business Twin Room and Robot Orange Juice Delivery: Such meticulous service is very thoughtful, and the experience of a robot delivering orange juice must have been novel and interesting. Animal feed packets: These little surprises not only add fun to your trip but also allow children to feel closer to nature. Back garden and lakeside pavilion: These facilities offer more leisure options for your stay, allowing you to find tranquility amidst the hustle and bustle of city life. Special wontons and turndown service: Turndown service and special wontons undoubtedly add a warm atmosphere to your stay. A sumptuous buffet breakfast: The buffet breakfast you mentioned was abundant and delicious, making for an unforgettable dining experience. A promise to return: Your satisfaction and promise to return are our greatest encouragement. Thank you again for sharing; your experience not only makes us proud but also motivates us to continue providing excellent service. We look forward to your next visit and promise to continue our efforts to ensure that every stay you have is a wonderful memory. Shanghai West Suburbs Hotel

Response from Property: 尊敬的賓客：您好，感謝您選擇西郊並對我們的服務予以肯定！我們致力於為每位客人奉上專業周到的國賓級服務，真誠期待您再次來到西郊暢享這裏非凡的入住體驗！ 上海西郊賓館

Response from Property: 尊敬的客人，非常感謝您對西郊賓館的全面而積極的評價，您的滿意和反饋對我們來説非常寶貴。以下是對您評價的具體迴應：愉快的三晚：我們很高興聽到您在西郊賓館度過了愉快的時光，這是對我們服務最大的認可。酒店保養的真好：您對酒店保養工作的讚賞表明我們的團隊在維護酒店環境方面做得很好。用心經營：您的評價讓我們知道我們的努力得到了認可，我們確實致力於為客人提供温馨和周到的服務。環境優美：您對酒店環境的描述“春色滿園關不住”非常生動，我們為擁有如此美麗的園林而自豪。接駁車服務：您提到接駁車服務快速方便，這對我們來説是一個積極的反饋，我們會繼續保持這一服務水平。長者很開心：您的家人在西郊賓館度過了愉快的時光，這對我們來説是非常有意義的。希望春秋再回來：您的忠誠和期待是對我們最好的鼓勵。早餐滿意度：您對早餐的滿意程度非常高，尤其是對粢飯糕、藍莓奶酪梳打餅的喜愛，這讓我們感到非常高興。服務好：您提到服務好，有求必應，這對我們來説是一個極大的褒獎。照顧長者：您對酒店在照顧長者方面的滿意也讓我們感到自豪。保持品質：您希望我們保持品質，這對我們來説是一個明確的指示，我們將繼續努力。水上餐廳菜品：您對水上餐廳菜品口味和提升空間的建議，我們將認真考慮。我們會與廚房團隊溝通，努力提升菜品質量，以滿足更多客人的口味。再次感謝您的寶貴反饋，您的滿意是我們不斷前進的動力。期待您再次光臨。 上海西郊賓館

Response from Property: 親愛的馬先生，您好。感謝您選擇入住西郊賓館，並給於了肯定的評價。客人的良好的感受是我們工作努力的方向，期待您的再次光臨，體驗我們不斷完善和創新的服務。 上海西郊賓館

Response from Property: 尊敬的賓客：您的評價使我們感到無比的欣慰，我們的服務價值就是在賓客的滿意上才得到體現，感謝您肯定的點評，關於您提到的問題我們會和相關部門認真檢查並進行整改，比如設施設備問題、房間黴味問題、以及和牛包的味道問題。再次感謝。 上海西郊賓館

Response from Property: 尊敬的客人，感謝您的詳細反饋，它對於我們改進服務和提高客人的整體體驗非常有價值。以下是針對您所提到各點的具體迴應：環境很棒，綠化園林非常高級：我們對酒店環境的自豪與您的評價相符。我們的綠化和園林設計是為了提供一個寧靜、高雅的休閑場所，感謝您的認可。對社會開放，人很多，私密性不是太好：酒店對外開放確實會吸引大量遊客，我們也認識到這一點可能會影響一部分尋求私密環境的客人。我們會繼續監控客流量，並考慮在可能的情況下提供更多私密的服務或區域。房間面積不算大，但非常高級、乾淨：我們理解房間大小是客人選擇住宿時的重要考量因素。我們對房間的裝修風格和清潔度感到自豪，感謝您的認可。床和拖鞋特別舒服：我們知道良好的睡眠對於一次愉快的住宿至關重要，您的舒適體驗對我們來説是莫大的鼓勵。早餐不錯，可以自己鮮榨果汁，餛飩和小漢堡味道都很不錯：我們很高興您的早餐體驗積極，這反映了我們廚師團隊的用心製作。服務態度：我們對部分工作人員的服務態度給您帶來的不滿感到非常抱歉。每位客人都是我們最重要的客户，我們期望所有員工都能提供專業的服務。花園裡遛彎偶遇的主管態度很差：我們對此情況感到非常遺憾。這種態度與我們服務的核心價值觀不符。我們將會對涉事員工進行嚴肅處理，並確保這種情況不會再次發生。再次感謝您的寶貴反饋。您的滿意度對我們至關重要，我們承諾會積極改進，以提供更加卓越的酒店體驗。我們期待您下次光臨，並希望我們能超越您的期望。 上海西郊賓館

Response from Property: Dear Guest, thank you for your feedback on the comparison between the West Suburbs Hotel and the East Suburbs Hotel, and for your evaluation of the hotel environment. Here is our response to your feedback: A bit older than the East Suburbs Hotel: You mentioned that the West Suburbs Hotel's facilities are slightly older than the East Suburbs Hotel's, which may be due to the different histories and design styles of the two hotels. We understand that this may have affected your stay experience. Not very convenient for ordering takeout: The convenience of takeout services is an important consideration in modern hotel services. We understand this and will consider whether to improve the takeout service process to provide guests with a more convenient service. Great environment and fresh air: Your positive evaluation of the hotel environment is our greatest encouragement. We are committed to maintaining and beautifying our environment to ensure that guests can enjoy fresh air and a pleasant atmosphere. Quiet and comfortable stay, suitable for older guests to rest and recuperate: The quiet and comfortable stay experience and the suitability for rest and recuperation that you mentioned are exactly what our hotel strives for. We are pleased that these features meet your needs. Thank you again for your valuable feedback; it is very important to us and helps us understand how to better meet our guests' expectations. We look forward to the opportunity to continue serving you and your family. Shanghai West Suburbs Hotel

Response from Property: 尊敬的賓客:您好，感謝您選擇入住西郊賓館，並給於了肯定的評價。客人的良好的感受是我們工作努力的方向，期待您的再次光臨，體驗我們不斷完善和創新的服務。 上海西郊賓館

Response from Property: Dear Guest, Thank you for your positive feedback on our garden environment. In addition to our tranquil and beautiful setting, we provide every guest with an exceptional stay experience through professional and attentive state-of-the-art service. We sincerely look forward to your next visit to Xijiao Hotel. Shanghai Xijiao Hotel

Response from Property: Dear Guest, First of all, thank you for your detailed review and valuable feedback on the Shanghai West Suburbs Hotel. Your feedback is invaluable to us, helping us understand how our services meet your expectations and what areas need improvement. Below is a summary and response to your comments: Environment and Service: We are honored by your high praise of the hotel's environment and service. Your feeling of being at home is exactly what we strive for. Room Decor: You described the room decor as "grand and old-fashioned" and mentioned similarities to the St. Regis Sanya, indicating that you appreciate our design style. Peacocks and Cranes in the Courtyard: Your mention of the peacocks and cranes in the courtyard shows our appreciation for the natural environment. It's a pity you didn't see the flowers in full bloom during their blooming season. Check-in Benefits: You expressed satisfaction with the complimentary fruit snacks, freshly squeezed oranges, freshly cooked wontons, and bread rolls for feeding the ducks and geese upon check-in. These details demonstrate our thoughtful care for our guests. Breakfast: You mentioned that breakfast is not included in the room rate and is not cheap, but the quality is acceptable. We are pleased with your satisfaction with the breakfast. Service: You expressed your appreciation for the staff's appearance and attitude, while also pointing out issues encountered during the reservation process. We value your feedback and will take steps to ensure similar situations do not recur. Regarding the reservation phone issue you mentioned, we do need to improve our service process. We promise to review our reservation process to ensure that guests' contact information is promptly recorded when the phone cannot be reached, and to call them back at our convenience. We appreciate your suggestion and promise to continue striving to improve our service quality to ensure an excellent experience for every guest. Thank you again for your feedback. We look forward to your next visit and promise to provide you with even better service. Have a pleasant day. Shanghai West Suburbs Hotel

Response from Property: 非常感謝您的入住和詳細點評！很遺憾此次入住未能達到您的期待，但是，您的批評和建議是我們前進的動力。希望您對我們保持信心，您真誠的反饋能指導我們不斷地優化自己的服務。歡迎您下次光臨！

Response from Property: 尊敬的客人， 首先，我們衷心感謝您對我們酒店環境的讚美和對服務的認可。您的滿意是我們不斷前進的動力。 您提到酒店環境優美，這是我們對自然景觀和內部裝飾精心設計的結果，我們很高興它能給您帶來愉悦的體驗。同時，我們也很高興聽到您對服務的評價，這證明了我們團隊的專業和熱情。 關於早餐，您的建議我們非常重視。您認為早餐再豐盛一些會更好，這是我們改進的方向之一。我們會繼續努力，增加早餐的種類和數量，確保每位顧客都能享受到美味且豐富的早餐。 我們承諾，將不斷優化我們的服務，提升顧客的用餐體驗。您的反饋對我們來説非常寶貴，它幫助我們瞭解顧客的需求，並不斷改進。 再次感謝您的寶貴意見，我們期待您的再次光臨，並期待為您帶來更加滿意的體驗。 祝您生活愉快！ 上海西郊賓館

Response from Property: 尊敬的賓客：謝謝你對我們園林環境的肯定。除了鬧中取靜絕佳環境，我們以專業周到的國賓級服務為每位客人奉上非凡的入住體驗。真誠期待您再次來到西郊。 上海西郊賓館

Response from Property: 尊敬的客人，您的旅行體驗聽起來非常豐富和愉快，您對西郊賓館的描述充滿了讚賞，同時也提到了一些具體的細節和建議。以下是對您分享的各個方面的迴應： 從台北飛東航到成都經上海虹橋過夜在西郊賓館的決定：您提到的這個旅行安排看起來非常合理，既考慮到了旅途的便利性，又為在成都的停留提供了充足的時間。 晚上的混沌湯和新鮮水果：這樣的安排無疑為您的夜晚增添了一份温馨和舒適，也體現了酒店對客人的細緻關懷。 隔天的導覽遊園和豐富的早餐：這些活動和服務為您的入住體驗增添了色彩，同時也展示了酒店的文化和地方特色。 體育中心設備完善新穎：您提到的體育中心設備，表明酒店不僅注重客房體驗，也提供了良好的休閑設施。 庭園遼闊但精緻：這樣的庭園設計讓人感受到酒店的高品質和精緻品味，也體現了對環境美學的重視。 為何可以招待國賓：您提到的歷史和地位，確實讓西郊賓館成為了一個值得尊敬和嚮往的地方。 離虹橋機場夠近，適合特殊的旅行設計：酒店的位置非常適合需要頻繁轉機的旅客，尤其是對於您的特殊旅行設計來説，位置優勢明顯。 感謝您的詳細反饋，我們對於您在西郊賓館的美好體驗感到非常高興。再次感謝您的旅行選擇和寶貴意見，我們期待有機會再次為您服務，並努力提供更加完美的旅行體驗。 上海西郊賓館