Guest User
February 11, 2024
We stayed in the most expensive room in the hotel (rooftop suite with the bathtub). It wasn't terrible, but it wasn't great either - it's pretty worn in parts. The were strange stains all over the walls (it looked like someone had been fighting and throwing drinks at each other, or kicking a dirty football against the walls), and the bottom of the sofas and chairs pretty dirty too (most of these could be cleaned with a deep clean) and much of the furniture was worn with scuffs. It looks like the guests that stayed there recently just had their feet all over the sofas and stuff. The shower head doesn't move which would make it hard to shower if you wanted to wash your hair. Breakfast was very Chinese style but it looked good (we weren't hungry though and just grabbed a coffee). The mini bar was basic but there was lots of bottled water available. There was old water in a milk jug too, which made me feel like it hand' t been cleaned properly. We also had to give the bath a good clean ourselves before we used it as it hadn't been cleaned properly (there were some black grease marks on the bath which only build up over time of not being cleaned well). We cleaned this off ourselves before using it and gave the whole bath a good scrub with soap. I grew up with horses so I'm by no means a germaphobe, but it was grubby even by my standards. It wasn't disgusting, but not what I'd expect at this price point. The staff were mostly friendly however we acted like we didn't know Chinese to see how they acted and they were a little impolite at times (just a little, but this is kind of common in China). As an example, we asked for some champagne glasses and in Chinese one girl said to the other 'I don't know where the champagne glasses are, just give them wine glasses'. It's small, and champagne glasses did turn up in the end, but the tone was almost irritated and it felt a little rude in context. Is it rude if they think you can't understand? I don't know! We also had to request hair and toothbrushes as they weren't in the room.
I feel a little petty writing it, but at 3000 RMB per night I would expect a pretty seamless, high end experience.
We had a great time, but the room needs a little TLC and a good clean.