Anonymous User
June 19, 2023
The drains in the shower and bathtub were clogged! The so-called lake view room can't see the lake view, not to mention the distance, the second floor is a row of trees! The width of the balcony is less than 30cm, and no one can stand up! More importantly, this shop is a black shop! Staying in a five-star hotel has never required tourists to pay a deposit of 1,000 yuan, but this broken store actually requires a deposit of 1,000 yuan! I didn't know until the next day that it turned out that it was collusion with Ctrip and dug a trap to harm me! Three years ago, my family was unable to travel due to illness. It just happened to catch up with the outbreak of the epidemic. All orders were canceled and full refunds were made. I made this request to Ctrip and initially agreed. Later, I regretted it and only paid 1,000 yuan, and no cash was given. Only give gift cards. This card can only be used for staying in hotels and buying tickets. I thought it could be used when I go out in the future anyway, so I accepted it. Unexpectedly, the epidemic has continued for the past three years, and there has been no chance to use it! Recently, I wanted to go to Thames Town, so I booked this store on Ctrip. The payment method is gift card, and I will pay at the store. Then there is a 1,000 deposit required at the front desk where people live. Although I am dissatisfied with this, I never expected that this 1,000 yuan will be used to deduct my room fee! It's so ****ed! I went to Ctrip customer service, first promised me to help me solve it within two hours, and then nothing happened! It is impossible for me to spend all the time in the lobby, and I have to go to the attractions, so I have to settle the bill with the hotel. I called Ctrip for a long time and asked another person to answer, and said that I would go to verify and reply to me before 11:30. It's gone forever! In this way, the hotel colluded with Ctrip to entrap tourists! Next, I approached Ctrip, and they kept changing people. They promised to return my cash for a while, and overturned it for a while and said no. I've seen a lot of ****ers, but I've never seen such a ****er! Ctrip is such a big company, it doesn't believe what it says! If it were ordinary people who were going to be on the credit blacklist, they are still getting away with it! Everyone, don't be fooled!
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