Jing'an Shangri-La, Shanghai

The hotel maintains the traditional Shangri-La style, with clean and tidy rooms, well-maintained facilities, and stunning city views from the window. The food and snacks at the Horizon Club Lounge are of good quality with a decent variety. The service, from the doorman to the front desk and the lounge staff, was excellent.

Although the hotel is a bit old, it's very well-maintained. The carpets don't smell, and there's no black mold in the bathroom. When I checked in, the front desk proactively offered a late checkout. The lounge on the 55th floor has amazing views, and the Western-style desserts and cold dishes are excellent, though the hot food could be better. The location is also fantastic, right next to Kerry Centre.

The location is excellent, very convenient in the city center. The high-floor views are also great. The facilities aren't too old either. Breakfast didn't require queuing, which was a good experience. The only minor downsides were the slow check-in process, with only one person at the front desk handling check-ins despite several staff being present. Also, children's amenities were not proactively offered.

The hotel's location is very central, making it convenient to explore the area. However, I usually stay in hotels in Pudong, where the rooms are definitely much larger. That said, as an established five-star hotel, the materials used are exquisite, and the service is also quite good.

Another comfortable stay at Jing An Shangri-La, Shanghai. Special thanks to Coco and Nancy at the Horizon Club for their warm hospitality and excellent service.

The hotel boasts an excellent location, right next to Kerry Centre and just a few minutes' walk from Plaza 66. While the hotel's facilities are a bit dated, they are still perfectly functional. The executive lounge privileges are a real highlight, allowing us to dine entirely within the hotel, which was very convenient with a child. We were also lucky enough to see a rainbow after the typhoon – good luck to everyone!

I've been staying at Jing An Shangri-La since 2020, willing to pay for the familiarity and location. However, this was my worst stay, to the point where I might never return. First, the front desk said they were fully booked and upgraded me to a Horizon Club room. While the east-facing view was nice, the old glass and window frames in east-facing rooms would make a 'thumping' sound due to thermal expansion and contraction when the sun directly hit and heated them from 7:30-9:00 AM. This continued for over an hour, three to four times a minute, loud enough to sound like someone knocking on the door, directly waking me up and preventing me from going back to sleep. A quiet resting environment is a basic hotel offering, and now even that can't be guaranteed. Because I couldn't sleep, I returned the room card and checked out early, but they didn't process the **deposit refund**. Usually, if there are no extra charges, the refund is instant. So, in the afternoon, I called to ask if there was an issue. They first said I had to wait 24 hours, then transferred me to the front desk who checked the system and asked, "Did you check out?" Are you kidding me?? So the front desk agent this morning who said they'd process my checkout immediately didn't do anything at all. Then they said they'd process it now, and just as I was saying thank you, the phone call was abruptly hung up. Has the service quality really declined this much? Only the duty manager who called back to discuss the noise was very sincere and maintained the Shangri-La standard. Other than that, it was completely different from the Jing An Shangri-La I remembered. There are so many options at this price point; there's really no need to be nostalgic.

I came to Shanghai for a weekend getaway. I originally booked a Deluxe Twin Room, but the front desk offered to upgrade me to a Club Suite since I was only staying one night, which was a pleasant surprise for my trip. The room decor was high-quality, with a warm and comfortable color scheme. The corner sofa in the suite's living room felt just like home. Staying on the 47th floor, the view was unobstructed; Jing'an Temple's golden roof was right below, and I could even see the Suzhou IFS. Kerry Centre, with my favorite RRL, was right downstairs. For breakfast, I went to the Club Lounge restaurant on the 55th floor. It wasn't crowded, and they offered a buffet with à la carte options – delicious!