Gem Flower Hotel

Gem Flower Hotel Reviews

Gem Flower Hotel

No. 1888 Zhoujiazui Road, Yangpu District, Shanghai, 200082, ChinaView Hotel Details
Gem Flower Hotel
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Gem Flower Hotel Guest Reviews

4.6/5
Very Good
272 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(272)
Positive reviews(267)
Reviews with photos/video(34)
Delicious breakfast(30)
Large rooms(21)
Easy to get around(14)
Convenient parking(13)
Friendly front desk staff(13)
Perfect for families(6)
Good sound insulation(6)
Poor air conditioning(6)
Negative reviews(5)
PYGoh
Superior Twin Bed Room
Stayed in Nov 2023
Business travellers
5 review
5.0/5
Outstanding
Posted on Nov 28, 2023
Good service and clean.
Response from Property: Dear guests, Thank you for your recognition. To create a warm and comfortable environment for our guests is our consistent pursuit. I hope that the Gem Flower Hotel can leave you more good impression, also hope you can pay more attention to our hotel, looking forward to your visit again. Have a nice life!
Guest User
Deluxe King Bed Room
Stayed in Nov 2023
Business travellers
3 review
5.0/5
Outstanding
Posted on Nov 24, 2023
haohaohaohao
Response from Property: Dear guests, hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Creating a warm and comfortable environment for our guests is our consistent pursuit. I hope that Gem Flower Hanhai Mingyu Hotel can leave you with more good impressions. We also hope that you can pay more attention to our hotel and look forward to your visit again. Wish you a happy life!
Guest User
Deluxe King Bed Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 6, 2024
The room is big and clean. The front desk lady is very gentle. There is free milk every day in the hotel. I will come again next time. Recommend.
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Guest User
Family Duplex Suite
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 25, 2024
It's still OK, the breakfast is also good, the space is large, and I also experienced the 138 dinner for dinner. The family of four ate well, and the dishes were also good 👍👍👍
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Response from Property: Dear guest, thank you very much for your review! We are pleased that you were satisfied with your dining experience and the hotel's space. Your satisfaction is the greatest motivation for our services. If you have any suggestions or need further assistance, please feel free to contact us. We look forward to your visit again and wish you a happy life!
Guest User
Superior Twin Bed Room
Stayed in Aug 2024
Family
3 review
1.0/5
Posted on Aug 25, 2024
Extremely bad, I don't know where these good reviews come from, the hotel has no toiletries, two toothbrushes are given when registering at the front desk, the air conditioner in the room makes the same sound as a blower, and the problem cannot be solved even after calling customer service, the TV is just a decoration, and the bathroom is a mess, it's terrible.
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Response from Property: Dear guest, hello! We are deeply sorry for the unpleasant stay experience. We take your feedback very seriously and will take immediate steps to improve our services and facilities. Regarding the toiletries, air conditioning noise, customer service response, and the condition of the TV and bathroom you mentioned, we will conduct a thorough inspection and repair. We promise to work hard to improve service quality and ensure that every guest can enjoy a comfortable stay. We apologize again for the inconvenience and look forward to the opportunity to serve you again to the standards we deserve. Wish you a happy life!
Guest User
Family Duplex Suite
Stayed in Aug 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Although the hotel is relatively old and there is no charging socket next to the bed, the hygiene is good, clean and refreshing. The room is quite large, and milk and biscuits are provided in the evening. The only drawback is that there is no tissue box on the second floor. It is recommended to prepare an extra one. The dinner purchased by the hotel group is delicious and cost-effective. The buffet breakfast is also good, highly recommended.
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Response from Property: Dear guest, hello! Thank you for choosing our hotel and leaving your valuable feedback. We are pleased to hear that you were pleased with our cleanliness and appreciated the size of the room and the milk biscuits provided in the evening. We understand your inconvenience regarding the lack of charging sockets by the bed and the lack of tissue boxes on the second floor, and we will forward your suggestions to the relevant departments so that we can continuously improve our services. At the same time, we are glad that you are satisfied with the quality of the group purchase dinner and buffet breakfast, and we will continue to work hard to ensure that every guest can enjoy a delicious and cost-effective dining experience. Thank you again for your feedback and we look forward to your visit again.
Guest User
Superior Twin Bed Room
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 21, 2024
The service is very good, the breakfast is rich and delicious, both parents and children like it, the room is large, and there is a parking space
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Response from Property: Dear guest, hello! Thank you very much for your recognition of our services! We are delighted to hear that you and your family enjoyed your breakfast and we will continue to work hard to ensure that you are satisfied with every dining experience. We're also glad you enjoyed our spacious rooms and ample parking. Your satisfaction is our greatest motivation and we look forward to your visit again! wish you a happy life!
Jialebilan
Superior Twin Bed Room
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Jun 24, 2024
In the past, I would stay here when I held a conference in Shanghai, and foreign customers were also very satisfied. This time, I chose this place for a family trip. The hotel is very clean, the service is warm and efficient, and there is a Chinese restaurant in the hotel if you don't like to go out on rainy days. Takeaways are delivered to the door by robots, and the hotel breakfast is also good. The children like his toiletries and slippers very much. If your children are obsessed with buses like my children, turn left and turn left again, you will reach the braided electronic terminal of Line 19, and experience the century-old changes of the tram. Line 17 at the same stop can go to the Lihe Foreign Trade Company to see the buildings and eat Michelin-starred restaurants. Through the arch of Lihe Foreign Trade Company, you can take a unique view of the Oriental Pearl Tower.
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6/13
Response from Property: Dear guest, hello! Thank you very much for choosing our hotel again and for your and your family's recognition of our services. We are very happy to provide you and your family with a warm and comfortable accommodation environment, so that you can feel the warmth of home during your parent-child travel. The hygiene of the hotel has always been our top priority, and we are committed to providing you with a clean and tidy accommodation environment. At the same time, we also pay great attention to the quality of service. Our employees have been professionally trained to ensure that we can provide you with warm and efficient service. We are also very happy that you and your family like our breakfast, and we will continue to work hard to provide you with more delicious breakfast. For children's toiletries and slippers, we hope to provide children with a comfortable and warm accommodation environment so that they can spend a good time here. The bus routes and nearby attractions you mentioned are also a major advantage of our hotel. Our hotel has a superior geographical location and convenient transportation, which makes it convenient for you and your family to visit surrounding attractions. Finally, we thank you again for your choice and recognition, and look forward to your next visit to our hotel. We will continue to work hard to provide you with better services. I wish you a happy life!
clare_zz
Deluxe Twin Bed Room
Stayed in Jul 2024
Booked for others
20 review
4.5/5
Great
Posted on Jul 17, 2024
My friend brought the kids to Shanghai for vacation. The rooms at Hanhai are larger than those at the same price. The customer service is very patient and meticulous. The restaurant is spacious and bright, and the ingredients are fresh. The only downside is that there is no subway nearby and the hotel does not have small green facilities.
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Response from Property: Dear guest, hello! Thank you very much for choosing our hotel as your holiday home with your children in Shanghai, and for taking the time to leave us valuable feedback. We attach great importance to your every stay experience, and your satisfaction is our greatest pursuit. Your feedback is the driving force for our continuous improvement, and we will continue to work hard to provide you with better services and experience. We look forward to you and your family visiting the hotel again and spending a good time with us. I wish you a happy life!
Guest User
Superior Suite
Stayed in Jun 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Jun 5, 2024
This is probably my second time staying at this hotel, and I really think it gets better and better! I love this hotel. The location is ideal for my business trip, and the service is very thoughtful and the facilities are complete. During my stay, the room was clean and tidy, the bedding was comfortable, and the bathroom was equipped with high-quality toiletries, exuding a light fragrance, giving people a homely feeling. The breakfast was also very rich, with all kinds of delicious food, very rich. I can also enjoy some free services, including a gym and self-service laundry, which makes my business trip life very convenient. Most importantly, the hotel staff is very friendly, always greeted me with a smile, and provided me with very timely and professional life help and travel advice. Overall, I like this hotel very much and will strongly recommend it to all my friends and family. Thanks again to the hotel staff for their warm service!
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Response from Property: Dear guest, hello! Thank you very much for your valuable review. We are honored to provide services for your business trip. We are delighted that you spoke highly of our location, service, facilities and the friendliness of our staff. We have been committed to providing every guest with a warm and comfortable accommodation environment and thoughtful and meticulous service. We are very happy to see that you are satisfied with this. At the same time, we are also very grateful for your recognition of our breakfast, gym and self-service laundry services. These facilities are designed to make your travel experience more convenient and comfortable, and we are happy to accommodate your needs. Finally, we thank you again for your enthusiastic recommendation. Your support and trust are the driving force for us to move forward. We will continue to work hard to continuously improve service quality and provide you and more guests with a better accommodation experience. We look forward to your next visit and wish you a happy life!
Guest User
Double Room (Without window)
Stayed in May 2024
Business travellers
18 review
5.0/5
Outstanding
Posted on Jul 13, 2024
Satisfied Facilities: Satisfied Hygiene: Satisfied Environment: Satisfied Service: Satisfied Stayed here for one night on my birthday, the room was well decorated, the comfort and service were very good It was mainly because my girlfriend arranged it well
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Response from Property: Dear guest, hello! Thank you very much for choosing to stay with us on your birthday. We are deeply honored and gratified to see that you have given us satisfactory evaluations of our facilities, hygiene, environment and services. Especially the room you mentioned about your girlfriend's well-decorated room, we fully understand how special and precious memories this is to you. This careful arrangement not only shows her attentiveness and love, but also makes our hotel the honor to be a witness to your beautiful moments. We will continue to improve our service levels to ensure that every guest can enjoy the best service and experience with us. Thank you again for your recognition and support of our hotel. We look forward to serving you again in the near future and creating more beautiful memories for you. wish you a happy life!
Guest User
Deluxe Twin Bed Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 30, 2024
I'm in a good mood, so I'll comment on it. I took my child to the nearby Xinhua Hospital for a check-up. At first, I was a little hesitant when I saw some individual reviews on the Internet, but in order to be close to this place and there were really no other hotels I liked, I decided to stay here. I was very satisfied after checking in. The melodious piano background music in the lobby was very pleasant, and I liked the feeling. The front desk was very friendly, and there was a faint fragrance in the corridor on the floor, as if I had tasted it somewhere before. A portion of fruit was still comforting. The guest room was clean and tidy. Although the style was indeed old Chinese, it looked steady and down-to-earth. I, who likes to explore the ancient town, really studied the furniture and decoration wood carefully. The solid wood is by no means comparable to the veneer finishes in those new stores now! The bedding is good 👍 two words "comfortable", and the sound insulation is also very good. I experienced the robot delivery, and my takeaway went directly to the room, which was really convenient. In the evening, the room attendant sent snacks and milk, which was very considerate. The breakfast was very rich, with the favorite wontons and grain harvest. It is also very convenient to walk to Xinhua Hospital. The weather is fine, and it takes about 15 minutes to walk there. Everything went smoothly and everything was fine!
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6/9
Response from Property: Dear guest, hello! Thank you very much for your wonderful review. We are honored to provide you with a satisfactory stay experience. Regarding the fragrance of the floor corridors and the solid wood furniture and decoration wood of the guest rooms you mentioned, these are the unique features of our hotel carefully built, hoping to bring you a warm and comfortable feeling. The comfort of the bedding and the sound insulation of the guest rooms are also the focus of our attention. We are very happy to get your recognition. In addition, the newly added robot delivery service can provide you with a more convenient service experience. At the same time, our room attendants will always pay attention to your needs and send you thoughtful snacks and milk. I hope you can feel the warmth of home every day in the hotel. Finally, thank you for your affirmation of our breakfast. We will continue to work hard to provide you with more abundant and delicious breakfast options. Thank you again for your support and recognition, and look forward to your next visit!
Guest User
Family Duplex Suite
Stayed in Apr 2024
Family
7 review
5.0/5
Outstanding
Posted on Apr 20, 2024
Facilities: Classical formal style Hygiene: Clean Environment: Quiet and elegant Service: Warm, thoughtful and meticulous A family of four traveled in China for a month, and we all had to ask for a suite when staying in a hotel. This one was the most surprising to us. When booking the room, the pictures looked a bit old and the year was a bit long, but after checking in, we were surprised: the hardware facilities of the old hotel are of excellent quality, which cannot be surpassed by the new hotels now. The bathroom facilities are complete, the room area is large, and it is comfortable and atmospheric! Clean and tidy! The quality of the service staff is great! The experience is very good! The only drawback is that the air conditioner is a bit loud, because of the old central air conditioner, everything else is very good👍
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Response from Property: Dear guest, hello! Thank you very much for your appreciation and affirmation of our hotel! We are very happy to provide you with excellent service and comfortable accommodation experience. We are very proud of the excellent quality of the room hardware facilities you mentioned. We have been committed to maintaining and preserving the classical Chinese style of the hotel, and at the same time constantly upgrading and updating the hardware facilities to ensure that guests can enjoy a high-quality accommodation experience. We are very happy that you can feel our efforts. We are deeply sorry about the slightly loud sound of the air conditioner you mentioned. We will arrange professionals to inspect and adjust as soon as possible to ensure that you can enjoy a quieter and more comfortable environment in your future stay. Thank you again for your trust and support for our hotel. We look forward to your visit to our hotel again and continue to enjoy our services and facilities. If you have any other questions or suggestions, please feel free to contact us and we will serve you wholeheartedly. I wish you a happy life!
Guest User
Superior Twin Bed Room
Stayed in Sep 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Sep 27, 2024
It was the first time I booked a 2-day room for a client. I didn't expect to get a big surprise. The surrounding transportation is convenient, there is free parking, the room is large and clean, the sound insulation is very good, the breakfast is rich, and the room price is worth it. I decisively extended the room for the client for 5 days and booked the client's entire trip to Shanghai here. The hotel service is super good, especially Director Luo is very attentive and caring. I will definitely book again next time.
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Guest User
Superior Twin Bed Room
Stayed in Feb 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 15, 2024
Facilities: very good Environment: Nice😄 Service: quite good, the front desk specially arranged for us to a floor Single child breakfast: very rich Welcome fruit on the first day of check-in: I booked two rooms that day. One room received fruit but the other did not, which was a bit disappointing.
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Response from Property: Dear guest, hello! We are sorry that this stay did not leave a good impression on you. The hotel attaches great importance to your feedback. Regarding parking fees, parking is free for our in-house guests. Just inform the front desk of the license plate number when leaving the hotel. Regarding the fees collected, you can contact the hotel front desk and they can handle it for you. The parking fee will be refunded. Your opinions and suggestions are indispensable for us to improve our service quality. We firmly believe that through continuous efforts, you will be able to see our progress and improvement next time! Thank you again for your review and we look forward to your visit again! wish you a happy life!