No.59 Wanhangduhou Road, Putuo District, Shanghai, 200042, ChinaView Hotel Details
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Guest Reviews of Neobridge Hotel
9.5/10
Outstanding
1773 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.4
Service9.6
Cleanliness9.5
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All reviews(1773)
Positive reviews(1732)
Reviews with photos/video(466)
Friendly front desk staff(379)
Well designed(328)
Delicious breakfast(217)
Well decorated(68)
Close to metro(43)
Good views(20)
Perfect for honeymoons(15)
Has French windows(12)
Negative reviews(41)
Santhi
Guestroom - Double Occupancy (Double bed)
Stayed in Mar 2025
Business travellers
11 review
10.0/10
Outstanding
Posted on Apr 7, 2025
The room has an amazing view of the church and the breakfast was very well served. The coffee quality seemed to be a little better than what I usually find in 4 & 5 star-hotels in Shanghai.
Response from Property: 親愛的賓客,您好!非常感謝您選擇入住我們Neobridge酒店,並且留下了寶貴的點評。我們致力於為每一位賓客創造獨一無二的入住體驗,因此您的滿意和肯定對我們來説意義非凡。每條點評都是我們前進的動力,促使我們不斷提升服務和設施,力求做到更好。再次感謝您的入住,我們Neobridge酒店誠摯期盼您的再次入住,謝謝!
Draggggginf
Guestroom - Double Occupancy (King bed)
Stayed in Oct 2024
Travel with friends
19 review
10.0/10
Outstanding
Posted on Nov 4, 2024
the location is great, close to almost everywhere you’d want to go. the service is good. breakfast’s basic but it’s the good kind of basic, with some varieties each day. 小欽 and 歡歡 from the reception is great as well.
Response from Property: Dear guest, thank you very much for taking the time to leave a positive review for our Neobridge hotel. We will continue to strive to improve our services and facilities to provide you with a more comfortable and enjoyable accommodation experience. Thank you for your support and trust! Looking forward to your next stay, thank you!
Guest User
Guestroom - Double Occupancy (Single bed)
Stayed in Feb 2025
Solo travellers
6 review
8.0/10
Very Good
Posted on Mar 5, 2025
I love everything about this hotel, the service , the staff, but I will have to complain about the thermostat.
It was so hot in the room. Even it is winter it wouldn’t let me turn on the air or regulate the heat. It’s one of those thermostats where you don’t really have control over it.
I had to open the windows just to get some sleep. The temperature in the room was constantly reading 27 -28 degrees. I barely got any sleep. If the thermostat actually worked and you were allowed to monitor the temperature and the use it would be a 10/10. Now I barely got any sleep. I decided to not book the next night I
Response from Property: 親愛的賓客,您好!非常感謝您對我們酒店服務和員工的喜愛,得到您這樣的認可,我們真的特別開心!關於恆温器給您帶來不好體驗這事兒,我們深感愧疚,下次您可以直接打前台電話,前台可以幫您調控,同時我們也已經安排專業人員全面檢修和調試,之後會確保客人能自由調節室温。我們也會考慮更換更智能、便於操作的恆温設備,給大家更好的入住感受。期待再次迎接您的光臨!
Sor Hoon
Guestroom - Double Occupancy (King bed)
Stayed in Feb 2025
Travel with friends
7 review
8.5/10
Very Good
Posted on Apr 4, 2025
This is our 2nd stay during our Shanghai trip, the train station nearby is direct to Disneyland resort, very convenient! Hotel service is good and friendly. Will be back if I visit Shanghai again.
Response from Property: 親愛的賓客,您好!太感謝您再次選擇我們酒店啦!能為您的上海之行提供便利和優質服務,我們特別開心。您對地理位置和服務的認可,就是對我們最大的鼓勵~期待您下次再來上海時,還能回到咱們這兒,我們一定繼續好好為您服務,讓每一次入住都超棒!
WilliamNg_HK
Designer's Space
Stayed in Mar 2025
Business travellers
5 review
6.5/10
Posted on Apr 15, 2025
The room's design is terrible; the sink should be in the bathroom.
Response from Property: 親愛的賓客,您好!非常感謝您跟我們反饋問題!對於房間設計沒能讓您滿意,我們真心感到抱歉。關於水槽位置的建議,我們已經詳細記錄下來啦,後續會認真考慮如何優化佈局,看能不能調整到更合理的地方,希望下次您再來的時候,能有更好的體驗,再次感謝您的直言,期待您再次光臨!
Guest User
Guestroom - Double Occupancy (King bed)
Stayed in Jun 2024
Solo travellers
4 review
10.0/10
Outstanding
Posted on Jul 28, 2024
Nice bar. Got 2 complimentary cocktails.
Response from Property: 尊敬的的賓客,非常感激您抽出寶貴的時間為我們Neobridge酒店留下了積極的評價。我們將繼續努力提升各項服務和設施,為您提供更加舒適和愉快的住宿體驗。感謝您的支持和信任!期盼您的再次入住,謝謝!
Guest User
Guestroom - Double Occupancy (Single bed)
Stayed in Aug 2024
Solo travellers
3 review
7.5/10
Posted on Oct 9, 2024
This is a beautifully designed boutique hotel - with innovative spatial configuration and interior styling. But the management is a bit at AirB&B level, seemingly run by the owner's family members rather than a professionally trained team. The room I was originally assigned to had an intense smell of cigarrette; the room I changed to upon request had an obvious smell of mildew. The only window in the room does not provide sightline to outside; it's only for ventilation and indirect natural daylight. The location is between city center and the Hongqiao train station, which is the reason I chose the hotel, but the area has no nearby attractions.
Response from Property: Dear guest, we highly value your feedback on our hotel and deeply apologize for the issue of smoking in your room during your stay. We understand the inconvenience and inconvenience this has caused you, and we sincerely apologize for it. Our hotel has always been committed to providing guests with a clean, comfortable, and silent accommodation environment.I hope you can choose our hotel again next time and give us a chance to make changes. I hope this experience will not affect your trust in us and look forward to your next visit!
Guest User
Guestroom - Double Occupancy (Double bed)
Stayed in Feb 2025
Couples
3 review
9.0/10
Great
Posted on Apr 1, 2025
It’s great to stay but a bit noisy from the wall.
Response from Property: 親愛的賓客,您好!非常感謝您的點評!能讓您住得棒,我們打心眼裡高興!關於牆體隔音問題,實在是對不住給您帶來困擾了。我們已經聯繫專業團隊,計劃近期就給房間牆體做隔音升級,全力解決這個問題,往後一定讓您耳根子清凈,靜享舒適住宿~再次感謝您的反饋,期待您下次再來!
Chloe
Guestroom - Double Occupancy (Single bed)
Stayed in Oct 2024
Couples
9 review
10.0/10
Outstanding
Posted on Nov 6, 2024
Great location. Smells nice as soon as we entered the room. Breakfast is good!
Response from Property: Dear guest, thank you very much for taking the time to leave a positive review for our Neobridge hotel. We will continue to strive to improve our services and facilities to provide you with a more comfortable and enjoyable accommodation experience. Thank you for your support and trust! Looking forward to your next stay, thank you!
CHI CHUEN
Designer's Space
Stayed in Aug 2024
Business travellers
62 review
7.5/10
Posted on Sep 20, 2024
It doesn't like hotel, but motel indeed. Quite dark inside the room.
Response from Property: Dear Guest,Thank you for your stay and review. We' re so sorry that your stay didn't meet your expectation, as you mentioned in the review regarding the lighting and enviroment was highly concerned by hotel management. Neobridge hotel is known for its design and deco, and designer adopted certain elements to enhance the atmosphere including lighting and aroma, etc. We highly appreciate your constructive comments and will look into it to make the stay more comfortable. With kind regards
Team Banez
Guestroom - Double Occupancy (King bed)
Stayed in Nov 2023
Solo travellers
19 review
10.0/10
Outstanding
Posted on Dec 5, 2023
I recently had an exceptional stay at the Neobridge Hotel. My room faced the picturesque Suzhou creek, providing a soothing and delightful view of the river that greatly enhanced the serenity of my stay.
A highlight of my experience at Neobridge Hotel was the extraordinary service provided by the staff. In particular, Eric and Xiao Li went above and beyond to make me feel welcomed and comfortable. They were not only accommodating, responding promptly to my needs, but also carried a friendly demeanor that made my interactions with them thoroughly pleasant.
In summary, Neobridge Hotel offers more than just a stay. Between the splendid views and the warm, professional service, it ensures a memorable experience for its guests. Highly recommended!
Response from Property: Dear Valued Gues Thank you very much for stayed with us and your possitve feedback. We're appreciated that you had a fabulous stay and encouraged us alot from your commernts. Its surely a motivation to us to provide guestfs with flawless service contineousely. Once again, thank you for your stay and comments, we are looking forward to welcoming you back to stay with us again!
Celestenght
Guestroom - Double Occupancy (King bed)
Stayed in Nov 2023
Couples
5 review
9.5/10
Amazing
Posted on Dec 29, 2023
Stayed as a couple for 3 nights in Dec. We appreciated the heated toilet seats the most. Loved the scent of the amenities as well. The hotel and rooms are very tastefully decorated. Front desk, Xiao Xie was v nice to store our luggages for a few days while we travelled out of Shanghai. You can also send your Taobao orders to the hotel. Breakfast was simple and delicious. However, do note that currently there is a construction site next door. The hotel does provide earplugs for those who are sensitive to noises.
Response from Property: Dear Valued Guest,Thank you for your stay and your feedback. We appreciate your compliments of hotel bathroom amenities, decorations and staff service as well. We are well noted that there is undergoing a construction nearby hotel where might cause annoying noises, we sincerely apologize to you for the uncomfortable. As our committment to serve guests with flawless facilities and services, we still have room to improve. Once again, we thank you for your patronage and we look forward to welcoming you back to stay with us again. With Kind Regards!
Sing Ning Wong
Guestroom - Double Occupancy (King bed)
Stayed in Nov 2023
Couples
7 review
7.5/10
Posted on Dec 27, 2023
Good location very close to train station.
The room is big and the bed is comfortable.
Will definitely comeback for it! Good job
Response from Property: Dear Valued Guest,Thank you for stayed with us and your possitive comments. We much appreciated that you favor our hotel location, room space and bedding. However, I noticed we still have shortcoming on the SERVICE area, and if there is any possible for you to specific it to us so that we could take prompt action to improve it. Once again, we thank you for your patronage and look forward to welcoming you soon. Best Regards
Chason
Guestroom - Double Occupancy (King bed)
Stayed in Aug 2024
Solo travellers
3 review
10.0/10
Outstanding
Posted on Oct 16, 2024
Amazing place and cool hotel concept
Response from Property: Dear guests: thank you so much for your support to our Neobridge Hotel! We always believe that a good reputation must be recommended from the customer's most sincere satisfaction, and we are also honored to provide you with the best service. Welcome to our Neobridge Hotel again for business or travel. Sincerely look forward to your re-check-in!
Guest User
Guestroom - Double Occupancy (Double bed)
Stayed in Aug 2023
Couples
1 review
10.0/10
Outstanding
Posted on Oct 3, 2023
Excellence hotel and lovely service on behalf of the receptionist Xiao Liu. Always available and kind.
Response from Property: Dear Valued Guest,Warmly greeting from Neobridge Hotel Shanghai and thank you for chosen to stay with us! We highly appreciate you had a fabulous stay and great comments regarding to our associate Xiao Liu. We look forward to welcoming you for your next stay at Neobridge Hotel with us! Best Regards