Buildings 1 and 2, No. 1188 Nanliu Road, Pudong New Area, Shanghai, 201322, ChinaView hotel details
Check available rooms for your travel dates
We Price Match
1 night
Guest Reviews of Shanghai Best Boutique Hotel
9.3/10
Very Good
2354 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.3
Service9.4
Cleanliness9.4
Filter by:
Sort by:
All reviews(2354)
Positive reviews(2311)
Reviews with photos/video(424)
Offers pick-up/drop-offs(550)
Perfect for kids(327)
Delicious breakfast(315)
Friendly front desk staff(306)
Has facilities for children(226)
Family activities available(110)
Close to airport(27)
Negative reviews(43)
Guest User
Superior Standard Room
Stayed in May 2026
Travelling with friends
4 reviews
10/10
Outstanding
Posted on Jun 28, 2026
On the first day, we used the early entry pass to get into Disney. They even prepared a simple breakfast for us before breakfast hours, and since there were three of us, they gave us an extra breakfast.
Original textTranslated by Google
Response from Property: 尊敬的貴賓,您好:非常感謝您的點評,我們一直致力於為客人提供最好的服務和體驗。我們將繼續努力確保客人在酒店的滿意度,併為客人提供更好的服務和支持。感謝您選擇上海柏思特酒店,真心期待您的再次到來,祝您生活愉快!
Guest User
Superior Standard Room
Stayed in Apr 2026
Family
12 reviews
8.0/10
Very good
Posted on May 24, 2026
Shortly after booking, I received a call from the front desk asking how many of us would be staying, if we had children, and if they were boys or girls, offering to upgrade us to a family room.
The room was spacious and clean, and they even provided a complimentary fruit plate. There was also mosquito repellent from Runben, which is great for kids.
The TV in the room wasn't working.
For food delivery, you can pick it up yourself, or the front desk can help bring it up. I feel like they could really use a delivery robot; it feels a bit awkward constantly calling the front desk.
Original textTranslated by Google
Guest User
Leisure Suite
Stayed in Apr 2026
Travelling with friends
5 reviews
10/10
Outstanding
Posted on May 14, 2026
The hotel offers a convenient round-trip shuttle service to and from Disney.
The front desk and room service were both excellent.
We booked a suite that came with an automatic mahjong table, which was a lot of fun to play with friends.
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you so much for your review. We are always committed to providing the best service and experience for our guests. We will continue to strive to ensure guest satisfaction and provide even better service and support. Thank you for choosing Best Western Shanghai Hotel. We sincerely look forward to your next visit and wish you a pleasant stay!
Guest User
Superior Standard Room
Stayed in Mar 2026
Family
4 reviews
9.0/10
Great
Posted on Jun 4, 2026
Stayed for two nights and overall, it was a good experience. The soundproofing was better than expected; I wasn't disturbed by noise at night. Hot water came out quickly and the temperature was stable. The breakfast selection wasn't extensive, but the taste was decent, and the staff were very friendly.
Original textTranslated by Google
Guest User
Superior Standard Room
Stayed in Mar 2026
Family
1 reviews
10/10
Outstanding
Posted on Apr 29, 2026
The hotel environment is comfortable and quiet. The staff even upgraded our room and gave us some fruit, which was a really thoughtful gesture. I'll definitely stay here again next time. Highly recommended!
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Yoyobuding
Themed Parent-child Room
Stayed in Feb 2026
Family
3 reviews
10/10
Outstanding
Posted on Mar 31, 2026
The service was excellent, and the environment was very clean. They even prepared fruit and a cold breakfast for early risers. They also gave us hair ties. It was really great, and my child loved it too.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Superior Standard Room
Stayed in Nov 2025
Family
7 reviews
10/10
Outstanding
Posted on Dec 21, 2025
The kids absolutely loved the family room, and the shuttle service to and from Disneyland was super convenient. The Donald Duck parking lot was crowded, but when we couldn't find the shuttle, we called the front desk and they promptly told us the schedule and where to wait. Overall, it was incredibly convenient!
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Family Friendly Room
Stayed in Nov 2025
Family
2 reviews
10/10
Outstanding
Posted on Dec 16, 2025
Extremely satisfied with this hotel! It was perfect for two adults and three kids 💯. We arrived quite late, and when I called the front desk to ask for a safety rail, it was brought to our room immediately. We all slept soundly for two nights, and the kids had a blast 🥳. A big thank you to Tingting and Xiao Qiao for their help, and for the complimentary late check-out at 2 PM!
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you so much for your review. We are always committed to providing the best service and experience for our guests. We will continue to strive to ensure guest satisfaction and provide even better service and support. Thank you for choosing Best Western Shanghai Hotel. We sincerely look forward to your next visit and wish you a pleasant stay!
Guest User
Family Friendly Family Room
Stayed in May 2026
Family
3 reviews
8.0/10
Very good
Posted on Jun 17, 2026
We booked a family room, which was very spacious and had three beds – perfect for our trip to Disneyland. The hotel's breakfast buffet offered a wide variety of choices, and they even have a kids' play area. A shuttle service to Disneyland is also available, and you can rent strollers from the front desk. However, a word of caution about the couple on the shuttle who try to sell services; their 'concierge service' pitches were quite pushy and not very good.
Original textTranslated by Google
Guest User
Leisure Suite
Stayed in Apr 2026
Family
1 reviews
10/10
Outstanding
Posted on May 12, 2026
This hotel is perfectly situated between Disneyland and the Safari Park, about a 10-minute drive from each. They offer a free shuttle directly to Disneyland, which is super convenient for early mornings and late nights – no hassle after a long day of fun.
We booked an executive suite, and at 77-80 square meters, it was incredibly spacious. The living room and bedroom were clearly separated, and the floor-to-ceiling windows provided fantastic natural light. The bedding was soft, and the room was spotlessly clean. The bathroom was huge with a double vanity, so it was perfectly comfortable for a family.
Since we had an early start and would miss the hotel's breakfast buffet, they thoughtfully prepared a takeaway breakfast for us.
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you so much for your review. We are always committed to providing the best service and experience for our guests. We will continue to strive to ensure guest satisfaction and provide even better service and support. Thank you for choosing Best Western Shanghai Hotel. We sincerely look forward to your next visit and wish you a pleasant stay!
Guest User
Superior Standard Room
Stayed in Sep 2025
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Nov 2, 2025
The room was clean, and the shuttle to Disneyland departed punctually, reaching Disney in about 20 minutes, which was very convenient. Manager Xiao Guo provided excellent service.
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you so much for your review. We are always committed to providing the best service and experience for our guests. We will continue to strive to ensure guest satisfaction and provide even better service and support. Thank you for choosing Best Western Shanghai Hotel. We sincerely look forward to your next visit and wish you a pleasant stay!
Xiaoxiongmao007
Superior Standard Room
Stayed in Aug 2025
Family
1 reviews
10/10
Outstanding
Posted on Sep 20, 2025
This stay was absolutely full of delightful surprises – a definite five-star rating!
**Environment Surprise**: The hotel's design and ambiance are even better than pictured. Both the lobby and the rooms are incredibly well-appointed, clean, and tidy, giving off a really comfortable, premium feel.
**Outstanding Dining**: The breakfast spread is very rich, and the freshly prepared noodles were exceptionally delicious – good enough to make me want to wake up early for them again the next morning! What's even more surprising is that the bubble tea shop downstairs at the hotel is also fantastic. I bought a cup to take back to my room, and it just made me so happy!
**Exceptional Service**: All these wonderful amenities were elevated by the service from our butler, Tingting. She truly embodied "responsive to every request." Whether it was asking for local sightseeing tips or needing some in-room amenities, her responses were incredibly swift, and she always had a sincere smile. She made us feel looked after like friends. This attentive care was the absolute highlight of our stay.
This was an impeccable experience, and I will definitely recommend it to all my friends and will certainly be back myself next time!
Original textTranslated by Google
6/15
Response from Property: Dear Valued Guest, Thank you so much for your review. We are always committed to providing the best service and experience for our guests. We will continue to strive to ensure guest satisfaction and provide even better service and support. Thank you for choosing Best Western Shanghai Hotel. We sincerely look forward to your next visit and wish you a pleasant stay!
Xiao-1986
Family Friendly Family Room
Stayed in Feb 2026
Family
6 reviews
10/10
Outstanding
Posted on Apr 4, 2026
This hotel is conveniently located near Ueno. The room was spacious, comfortable, and very clean, perfect for two adults and two children. The hotel staff provided excellent service, and the breakfast buffet offered a wide variety of delicious options.
Original textTranslated by Google
Response from Property: 尊敬的貴賓,您好:非常感謝您的點評,我們一直致力於為客人提供最好的服務和體驗。我們將繼續努力確保客人在酒店的滿意度,併為客人提供更好的服務和支持。感謝您選擇上海柏思特酒店,真心期待您的再次到來,祝您生活愉快!
Guest User
Family Friendly Family Room
Stayed in Feb 2026
Family
2 reviews
10/10
Outstanding
Posted on Apr 7, 2026
My duty-free purchases were delivered, but I completely forgot that one parcel wasn't with the others and was left in the security office. I only remembered it two days after checking out! Fortunately, Mr. Zhang from the security office helped me find it and mail it out promptly late at night. His assistance was truly exceptional!
Original textTranslated by Google
Response from Property: 尊敬的貴賓,您好:非常感謝您的點評,我們一直致力於為客人提供最好的服務和體驗。我們將繼續努力確保客人在酒店的滿意度,併為客人提供更好的服務和支持。感謝您選擇上海柏思特酒店,真心期待您的再次到來,祝您生活愉快!
Guest User
Superior Double Room
Stayed in Aug 2025
Family
2 reviews
10/10
Outstanding
Posted on Sep 28, 2025
We went to Disney with our kids and elderly parents, and after looking at many hotels online, Best Hotel was the best value for money. They provided shuttle service throughout our stay; we just had to book the car a day in advance, which took away all the worry. There aren't many dining options nearby, but you can order takeout. The breakfast was plentiful, and my family was very happy with their stay.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!