Novotel Hotel Shanghai Pudong center by Accor (Free shuttle service to Pudong airport&Disneyland ）

Traveling through several cities for business has been exhausting, so I just wanted to rest for a bit. It's close to Pudong Airport and Disneyland. Facilities: The infrastructure is great and new. Hygiene: Clean. Ambiance: Simple and comfortable. Service: The service attitude is decent. They offer free shuttle service to and from the airport and Disneyland.

This hotel is close to Disneyland, which is great for a trip there. They offer a free shuttle service to and from the park, saving us the hassle and cost of taxis. The room was clean, and the staff was very friendly. After a long day of fun, it was wonderful to come back to a comfortable place to rest. Highly recommended!

If you're looking to save money on your Disney trip, but still want to be close to the park and have a comfortable night's sleep, this hotel is a convenient and practical choice for a quick stay. 📍 **Location & Transportation** It's not far from Disney, and there's a shuttle service to and from the park, making it easy to get there early, watch the parades, and head back after finishing the rides. For guests on a tight schedule, this is the most crucial and practical aspect. 🛏️ **Room Experience** The rooms aren't huge, but they're well-equipped, including a capsule coffee machine, which is great for a refreshing cup in the morning. The view outside is a lush green suburban landscape, which isn't claustrophobic; instead, it's quite peaceful and pleasant to look at.

Traveling with my kids, I specifically requested a room away from the elevator in my Trip.com order notes. However, upon arrival, the front desk informed me that the hotel doesn't read platform order notes and all special requests must be communicated by phone in advance. As a result, we were assigned the first room right by the elevator. The constant foot traffic by the elevator was very noisy, and we also experienced continuous noise from the room upstairs late into the night. I called the front desk to report the noise at 1 AM, 2 AM, and 3 AM, but they didn't resolve the issue or provide any feedback. On my last call at 3 AM, the front desk explained that the guests upstairs had checked in late and were sleeping later. The room facilities themselves were ordinary, but the poor soundproofing combined with the hotel's policy of not reading order notes significantly diminished our stay. A word of warning to others: platform notes are ineffective. If you have specific room requests, always call the hotel in advance, or you might end up in the same predicament as us.

The hygiene was terrible. The showerhead in the bathroom was broken, and the service was just as bad. I had to call the front desk staff multiple times before they even responded. The cleanliness was particularly awful; after sleeping in the bed, I felt itchy all over. Please refer to the photos I took for details.

We arrived at the hotel quite late on the first day. In the first room, we found two hairs, one long and one short, on the pillows and duvet (it was a mother and daughter staying, so a short hair was impossible). After reporting it to the front desk, they gave us a different room of the same type. The second room still had a long hair, but we just accepted it and stayed. Later, we found long hairs on the chair and the bath towel was wet, but again, I had my own. I had checked the hotel's detail page, and it said check-out by 2 PM on the last day was fine. However, when we returned to the hotel at 12 PM, the room key no longer worked. The hotel phone was busy, so we had to drag our child and luggage back to the third floor to swipe the card again before we could re-enter the room to pack. We've already canceled our subsequent bookings.