Vienna International Hotel (Shanghai Hongqiao Hub Qingpu Metro Station) Guest Reviews
4.6/5
Very Good
876 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(876)
Positive reviews(834)
Reviews with photos/video(64)
Friendly front desk staff(40)
Easy to get around(31)
Convenient parking(28)
Large rooms(21)
Perfect for business trips(15)
Average sound insulation(12)
Delicious breakfast(7)
Stayed multiple times(5)
Negative reviews(42)
Muhammad Sohail
Advanced Large Bed Room
Stayed in Jun 2023
Business travellers
4 review
4.7/5
Amazing
Posted on Jul 13, 2023
The service was exceptional. Although the staff knew little English but they used mobile translate to facilitate me. The luggage room facility is good. The only problem is subway is little far from hotel. There is a Mcdonald and other eateries nearby. These eateries are open late night and also early morning.
Response from Property: 感謝您入住我們酒店並分享了您的住店感受,您的點評對我們非常重要,希望能得到您一如既往的支持
Alejandro OB
Standard Double Room
Stayed in Jun 2022
Couples
1 review
4.2/5
Very Good
Posted on Jul 10, 2022
Rooms are nice and clean, with a functional window. Bathroom is roomy and has a great shower. Location is great, 15 minutes walking from subway station and a lot of restaurants and shops a few steps away.
Response from Property: 感謝您入住我們酒店並分享了您的住店感受,您的點評對我們非常重要,希望能得到您一如既往的支持
Daniel Gilberto Berrocal Medina
Advanced Large Bed Room
Stayed in Oct 2022
Business travellers
25 review
5.0/5
Outstanding
Posted on Nov 10, 2022
Good hotel, nice people and good service
Response from Property: 簡單的語句,沒有華麗的裝飾,卻對我們滿滿的信任與鼓勵,小維期待每一次與您相遇。
Guest User
Advanced Large Bed Room
Stayed in Mar 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Apr 26, 2024
Clean and sanitary, the service is very thoughtful, and the lady has a sweet smile
Original TextTranslated by Google
Response from Property: Dear, thank you for your careful review! Xiaowei thinks you are a very tasteful person! Here, we will always welcome you with a friendly smile, thank you!
Guest User
Standard Double Room
Stayed in Nov 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jan 25, 2024
The hotel room is very good, very clean, with windows, the night view of Qingpu is very beautiful, very beautiful. Convenient transportation. The breakfast is very tasty and there are many styles, including porridge, rice noodles, fried rice, etc. It is very filling
Original TextTranslated by Google
Response from Property: Seeing you like us so much, Xiaowei's heart is warm! Your likes and satisfaction are the driving force of our efforts! Remember to come home and see Xiaowei often! !
Guest User
Standards Twin Room
Stayed in Jan 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 15, 2024
The room is clean and the price is good
Original TextTranslated by Google
Response from Property: Seeing you like us so much, Xiaowei's heart is warm! Your likes and satisfaction are the driving force of our efforts! Remember to come home and see Xiaowei often!!!
Seanliuxiangshao
Panoramic Double Room
Stayed in Mar 2024
Couples
47 review
3.7/5
Posted on Apr 21, 2024
The room is nice inside and the view from the high floor is nice. The elevator is narrow and too crowded, so it is inconvenient to take the elevator. Good location...
Original TextTranslated by Google
Response from Property: Xiao Wei strongly requests "five stars". Xiao Wei likes your five little stars the most. I hope you will satisfy Xiao Wei's wish next time.
Anonymous User
Panoramic Double Room
Stayed in Aug 2023
Family
4 review
5.0/5
Outstanding
Posted on Sep 24, 2023
Vienna International Hotel has large rooms, complete sanitary facilities, good service attitude, robot food delivery service, and a very good breakfast buffet. It is worth recommending. The location is close to the train station.
Original TextTranslated by Google
Response from Property: .In the vast time and space, in the boundless sea of people, I met you in the crowd. Never lose you, never forget you. I look forward to the unexpected meeting in my life!
Guest User
Advanced Large Bed Room
Stayed in Aug 2023
Business travellers
1 review
1.7/5
Posted on Sep 23, 2023
The service is very poor, it is not comparable to other services in Vienna. It is the worst hotel service I have ever stayed in Vienna.
Original TextTranslated by Google
Response from Property: Dear guest, we are sorry for the inconvenience caused to you. We have recorded the service problems you reported and reported them to the relevant departments for rectification. We will strengthen the special training of employees for customer service to improve the service quality. We hope that you will choose this hotel again next time you need it. I wish you a happy life!
Sangsang
Standards Twin Room
Stayed in Feb 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Mar 4, 2024
The check-in procedure is convenient, the front desk staff has a good service attitude and is proficient in business. The hotel is clean and tidy as a whole, the environment is good and travel is convenient. I will continue to choose next time
Original TextTranslated by Google
Response from Property: Xiao Wei is so excited to see that you affirm our service. Our professional team is committed to providing the best and most comfortable service for your travel. We warmly welcome every guest who comes to our store and look forward to your next visit!
Bulubingbing
Standard Double Room
Stayed in Jul 2023
Business travellers
30 review
5.0/5
Outstanding
Posted on Aug 29, 2023
Facilities: Overall relatively new
Hygiene: Clean and odorless
Environment: Very good
Service: Very good attitude
A must-choose hotel for business trips, very suitable, recommended
Facilities: Overall relatively new
Hygiene: Clean and odorless
Environment: Very good
Service: Very good attitude
Original TextTranslated by Google
Response from Property: A poem, a flower, a tree, bathed in the bright moon, let you feel the warmth of home. Xiaowei has been waiting for you when you come.
Luopaorongyishangfeng
Standards Twin Room
Stayed in Jan 2024
Family
2 review
4.0/5
Very Good
Posted on Mar 8, 2024
I am relatively satisfied. The front desk is also very enthusiastic and the service attitude is very good. The transportation is very convenient, it is very convenient to go out to buy things, and parking is free!
Original TextTranslated by Google
Response from Property: .Do you like Xiao Wei too much? We like the way you like me, it must be very handsome, Xiao Wei will keep working hard!
TYRONEBOY
Standard Double Room
Stayed in Jan 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Mar 8, 2024
The hotel is conveniently located, with many bus routes and a moderate distance from the subway. The rooms are relatively spacious, the service attitude is good, and there are many snacks and drinks around the hotel with strong selection.
Original TextTranslated by Google
Response from Property: Thank you for your full score evaluation. Making every guest feel at home is the goal we have been pursuing and working hard for. Thank you for your recognition and look forward to meeting you again.
Anonymous User
Standards Twin Room
Stayed in Jun 2023
Business travellers
19 review
2.0/5
Posted on Sep 4, 2023
I have stayed at Vienna Hotel before, but the impression left by this hotel in Qingpu is very bad!
Mainly manifested in 7 aspects
1. The TV cannot be watched normally! When it is turned on, the advertisement screen is displayed first, and then it enters the "no signal" state. You must adjust the signal source yourself (especially unfriendly to the elderly and children). Even if the signal source is adjusted, there is no program when it is turned on. Because there is no content on channels 1-7, and there is content from 8 or 9. But if you don't encounter this situation and ask the front desk, no one will tell you this. Even if you tell them that you can make a reminder next to the TV, no one will respond!
2. There is no toothbrush in the room! When you check in, no one will ask you if you want toothbrush. You will find out that you don't have it after you enter the room, and you have to call the front desk. At this time, they will say that according to the regulations of Shanghai Tourism. . Then you should ask me in advance if I need it. How can I know what regulations you have in Shanghai? !
3. The landline is faulty! The button for calling the service desk on the landline is broken. For this reason, I called a maintenance technician. The maintenance technician told me to press "0". Then I asked what the direct-through button was for, and drew a finger to point at it? There was a public landline next to the elevator in their corridor. I went to the public landline and pressed the direct-through button and it worked. The technician said that the landlines in many rooms do not work, but you can press the "0" key to reach the service desk. That is because your hotel's landline has a problem and needs to be replaced. Don't test the IQ of the tenants.
4. The room is poorly soundproofed! The neighbor played the violin at 10 o'clock in the evening, and it continued intermittently until 11 o'clock. I reported it to the front desk, and heard the security guard inside come up to check it out, but I don't know if he came up to check it out. In short, no one will give you feedback. Maybe they didn't hear it when they came up, so they thought the tenant was teasing them.
5. The wireless signal is garbage! I sent a document from my mobile phone, and it was slower than when I used my own mobile network. . . . Spinning in circles for 5 seconds.
6. The floor of the entrance and bathroom is all tiled, and slippers are very slippery when stepped on. If the floor cannot be changed, at least match it with suitable slippers. Otherwise, if someone falls down one day, you will be in trouble!
7. The room was booked for 2 days, but the activation time for the door card was only 1 day the day before yesterday. I reported the wireless problem to the front desk before going upstairs, but the front desk did not take the initiative to ask which room occupant checked the activation status of the room card. I waited until I went upstairs and couldn't open it, so I came down again. This kind of hotel can still be open, I am really impressed! !
These problems should be improved by your operations or the store manager. It is ridiculous that a tenant has to remind you!
The above problems are reported to you, you can listen to them or not! Anyway, I will never stay in this crappy hotel again!
Original TextTranslated by Google
Response from Property: Dear guest! We are very sorry to receive your comments. I would like to express my sincere apologies on behalf of the hotel. I have reported it to the leaders of the relevant departments to find out the reasons and impose penalties. High quality and first-class service have always been the standards we pursue. Of course, this is inseparable from your supervision. I look forward to your visit again and wish you a happy life!
Guest User
Standard Double Room
Stayed in Nov 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Dec 17, 2023
Overall not bad
Original TextTranslated by Google
Response from Property: Seeing you like us so much, Xiaowei's heart is warm! Your likes and satisfaction are the driving force of our efforts! Remember to come home and see Xiaowei often! !