JI Hotel (Shanghai World Expo Area Dongming Road Subway Station) Reviews

Broken promises at check-in, harassed to leave at checkout — front desk are just salespeople. Avoid. Stayed 29–31 July. At check-in the front desk pushed hard for me to join their hotel membership, promising extended checkout, free breakfast, discount bookings, and more. I signed up on the strength of those promises. (Jul 29th 21:00pm front desk) On checkout day, none of it held up. Staff repeatedly knocked on my door demanding I check out — the exact "extended checkout" they'd promised was ignored. When I raised it, the checkout staff claimed they had no record of anything the earlier staff told me, and no way to verify it. So whatever you're promised at the desk, assume it means nothing once that person's shift ends. To make it worse, staff were not wearing name badges. When I asked — three separate times, politely — for a name or employee ID so I could follow up, they refused every time, hiding behind "privacy." A hotel where no one will tell you who they are, and no one honors what the last person promised, is not a hotel you can trust. (30th Jul, 2026 23:25pm, 2 lady staff), I end up leaving the hotel and move to another hotel even I paid for that night. The lesson: do not believe anything the front desk sells you at check-in. They are salespeople chasing sign-ups, not staff trying to help you. Promises made here are not communicated, not recorded, and not kept. Book somewhere that stands behind its word.

The room was comfortable and quiet, and the weather was great during my stay, perfect for a relaxing trip. The robot delivery for room service was also a convenient touch. Highly recommend!

I was very happy with the room; the soundproofing was good and the environment was quiet. They have a robot delivery service and the staff were very attentive. There's also a communal laundry room and a treadmill. The bathroom had a separate wet and dry area, and the subway station is right nearby. I had a really comfortable stay.

Service was superb, they helped us bring takeaways we ordered straight to our room door! Changed towels every day and staff were generally super helpful! We booked the family room which was more spacious than expected but there is only one bathroom - there are doors to the toilet and shower but it’s basically see through. Location was further than expected but Shanghai is very navigable

The room was really spacious, perfect for traveling with a group of friends! The front desk staff were super friendly and quickly got our room ready for check-in. It's also conveniently located near a subway station, and getting to Disney only takes about twenty minutes! I'd definitely choose this Ji Hotel again next time I visit Shanghai Disney. Highly recommend!

Booked this for a concert. It's really close to the subway station, and getting to the Mercedes-Benz Arena takes only about half an hour by subway, which is super convenient for Shanghai. The front desk staff were also very welcoming. All Seasons Hotels always deliver peace of mind! I'll definitely choose this place again if I come for another concert.

I really don't want to leave a bad review, but it feels like I'm the only one suffering here. On the first day, we arrived at the hotel around 10:30 AM. They assigned us a very awkwardly shaped, small room that didn't get much sun. (Yes, for a 'deluxe king room,' the room wasn't even square, the door was at an angle.) We immediately expressed our dissatisfaction. The front desk staff said that no other rooms were cleaned yet and we could switch after 2 PM. I said okay. After 2 PM, they showed me a room with a tatami mat. I said no, and we also pointed out that we had booked a deluxe king room. They told us these were the only two available rooms. I said then we would check out. You can't just give us any room. After I insisted repeatedly, they finally gave me a 'somewhat acceptable' but still not great room. I asked, "Can we keep this for today and I'll switch rooms tomorrow?" The front desk staff replied, "Oh, you want to switch rooms again?" (I'm not complaining about any of that, and I didn't say anything more at the time). On the second day, when I went out, I told the front desk to clean the room. (We had eaten takeout the day before, and there were bone scraps and leftover food on the table that needed to be cleaned up.) This was around 1 PM. When I came back, I saw that the showerhead I had left on the floor hadn't been picked up, there was still hair from my shower in the shower stall, and absolutely all the trash on the table hadn't been cleaned! Yes, the leftover takeout from the previous day! And the bones on the table! None of it was cleaned. If they thought I might still eat it, I could understand! But a tissue had been thrown into my takeout box, and the table trash hadn't been touched at all. I immediately called the front desk to say the trash on the table needed to be cleaned. Half an hour after I left, still no one had come! (I had mentioned it to the front desk again when I left! A male staff member at the front desk kept apologizing and said someone would be sent to clean it immediately. I said okay. When I returned at 11 PM, the same gentleman followed me to the elevator, apologized again for the afternoon's incident, and even brought some fruit. I told him not to worry, I wouldn't leave a bad review. At this point, I thought everything was resolved, but it wasn't.) This morning, which is the third day, I ordered coffee! The delivery person called me at 9:29 AM to say it had been delivered to the front desk and they would have the robot bring it up. I said okay and waited. I waited until 10:09 AM, and the delivery still hadn't arrived! I thought the robot and front desk were busy, so I decided to be understanding and go pick it up myself in the afternoon. When I went downstairs, I found two front desk staff members chatting, and the robot was just sitting there doing nothing! I really didn't want to leave a bad review, but I honestly can't hold back anymore.

Facilities: Standard Hanting Hotel, nothing special. Hygiene: Clean. Environment: Standard. Service: This is a hotel, and at 8-9 in the morning, someone was making loud banging noises in the hallway, doing repairs and waking guests up. This is a huge минус.

It's probably the good location! This Ji Hotel always has a lot of guests, but the service is just average, and the room rates are ridiculously high. For a Ji Hotel, the Pudong branch offers poor value for money.

Great service!

The rooms were excellent and spotlessly clean. We especially liked the family room, which was very spacious and had two toilets. All the staff were also fantastic.

The room was very cozy, spacious, and spotlessly clean. The front desk service was excellent. Overall, very satisfied.

This is hands down the worst Ji Hotel I've ever stayed at! Absolutely shocking. First off, since I couldn't check in before midnight on the arrival night, I specifically called in the afternoon to inform them of my late-night arrival and asked them to hold the room. Despite informing them beforehand, I received a call at around 4:20 AM that night asking if I was still coming. When I didn't answer, they called again 10 minutes later at 4:30 AM. It's absolutely unacceptable to call a guest in the dead of night after prior arrangements have been made. Secondly, while I was showering during the day and the water noise was quite loud, I vaguely heard knocking and noticed the main door being repeatedly shaken. I realized someone outside was persistently trying to open the door. Thankfully, I had engaged the security chain, or it would have been opened directly. When I called the front desk to ask what was happening, they claimed the housekeeper knocked, got no reply, and then tried to open the door. They apparently kept trying because they thought the door was faulty when it wouldn't open completely. Later, the housekeeping manager and the housekeeper came to apologize, but then astonishingly tried to justify their actions by saying they opened the door directly for the guest's safety. (Any decent hotel would surely not keep trying to force a door open if there's no response to knocking and a security chain is clearly engaged, right?) And that's not all. The very next day, I was again in the room during the day. To specifically avoid any disturbance, I hung the 'Do Not Disturb' sign on the door. Despite this, the housekeeper knocked and then repeatedly tried to open the door again, even though the security chain was engaged once more. I opened the door to ask what was going on, and the housekeeper claimed they hadn't seen the sign. And then it gets even worse: that evening, I was appalled to find fresh, red bloodstains on one corner of the duvet cover – not old, faded stains that had simply been missed during washing. It made me wonder if the duvet cover had even been changed after the previous guest checked out. On check-out day, around 11 AM, the front desk called to urge me to check out, offering a late check-out only if I left a 5-star review. I told them that as a Huazhu member, I'm entitled to a late check-out until 2 PM. The front desk immediately made excuses, claiming my reservation came from a corporate travel platform, so they weren't aware I was a member. I wish I had known to insist on scanning my membership QR code via the app during check-in. The entirety of this experience was utterly horrendous!

The place was very clean, and the overall ambiance was pleasant. The facilities were well-equipped and relatively new, and the service was good. They also offer free parking, and the location boasts convenient transportation options nearby.