JW Marriott Shanghai Fengxian

This stay truly exceeded my expectations. The hotel environment was incredibly comfortable, and the room was clean, tidy, and had fantastic natural light. Just being in there felt relaxing and reassuring. What truly impressed me was the service; from check-in to check-out, it was attentive and thoughtful throughout. The staff were gentle, accommodating, efficient, and never intrusive. You could feel their dedication and professionalism in every interaction. If I ever come back to this area, this will definitely be my top choice. I genuinely recommend it to everyone!

They upgraded us to a deluxe lake-view room because it was ***** New Year's Eve, and the bathtub was huge, which was great for the kids to soak in. Even though we didn't get to ride the little train, the kids had a wonderful time in the game area. The dining staff provided excellent service; they proactively asked us what kind of coffee we wanted at breakfast and if the kids needed bibs. All the service staff were incredibly nice and left a great impression.

The service was excellent; any requests we made were promptly addressed, and they even proactively checked in to see if we needed anything. The baby pool's water temperature was very comfortable in winter, and both the buffet dinner and breakfast were quite good.

The hotel has a great view, especially its location near the Nanqiao business district, offering a peaceful retreat amidst the hustle and bustle. Takeout food is also very convenient. I also feel that this hotel is perfect for families with children, as the recreational facilities and baby amenities are very comprehensive. I'd like to specially thank the front desk service team for their diligent and thoughtful service, which made our trip very enjoyable.

The overall environment is quite good, and among the Marriott hotels in Shanghai, this one feels relatively new. I booked a standard room, which was decent. The only thing I feel needs improvement is the service. It was raining the day we arrived, and when our car pulled up to the entrance, even with seniors and children present and no other guests around, no one came to help us with our luggage. When we left, I had to load all the bags into the car myself. This definitely needs improvement.

I wasn't going to write this, as the hotel staff were actually quite nice, but their unprofessionalism was just too much. 1) Starting at 11 PM, there was a persistent banging sound in my room. I asked housekeeping to check it out. They spent over half an hour, but the noise didn't stop, and I never got a response. I ended up running around the entire building in my bathrobe to find the source myself. It turned out to be renovations happening in the women's changing room downstairs at that late hour. When I finally found the front desk, they didn't immediately address it and asked me to wait for the manager (it was almost midnight, and I was very lightly dressed). The manager eventually arrived and communicated with the renovation crew, and finally, I could get some sleep. If I had waited for the hotel to resolve it, I probably wouldn't have gotten any rest. 2) As compensation, I negotiated with the hotel to waive the cost of one person's buffet dinner from the previous night (a 300 fee). I thought that was settled. However, when I checked my bill back home, the charge was an *additional* 300, not a deduction of 300. 3) The hotel pool is excellent, but it closes at 9 PM. I chatted with someone at the fitness center, and they said it's because there are fewer people after 9 PM, and they think it's a waste of electricity??? This is a JW Marriott, and it costs 1500 a night! 4) I'm not a Marriott Bonvoy member, so overall, it felt like I paid the most money but received the most basic amenities. On the positive side, the hardware is generally good, the rooms are spacious, and the pool is very comfortable – these are all commendable aspects. The soft services, however, are simply beyond words.