Xiansu Reviews

Response from Property: Thank you for your beautiful and thoughtful review! Wangxian Valley is a picturesque place where ancient mountains and waters intertwine, with a gentle breeze blowing, and every corner is imbued with a rich ancient charm, making it a perfect spot for taking photos. The rooms are spacious, comfortable, and well-equipped, and the sumptuous buffet breakfast will revitalize you for your journey. We are honored that our ancient-style costumes, makeup, and travel photography services added a unique touch to your experience, allowing you to capture beautiful moments day and night. All our staff are dedicated to providing warm and attentive service to every guest. We look forward to welcoming you back to this enchanting paradise and continuing your poetic journey through ancient times.

Response from Property: Thank you so much for your detailed and wonderful review!We’re delighted that you loved the scenic views, well-equipped room and thoughtful welcome gift. It’s our pleasure that Xiaokuang assisted you smoothly with translation, travel guidance and all your requests. We truly appreciate your kind words. Hope to welcome you back to enjoy the beautiful scenery again soon!

Response from Property: Dear guest, thank you so much for your amazing compliment! We are thrilled that Wangxian Valley left you such an incredible impression. We will pass all your sincere praise to Butler Xiao Lu, and it is our greatest honor to offer you warm and thoughtful assistance. We sincerely look forward to welcoming you back again!

Response from Property: Dear valued guest, thank you so much for this lovely review! We are overjoyed to hear that Wangxian Valley felt like a beautiful fairy tale to you.Our whole team strives to deliver thoughtful and attentive service, and we are glad you enjoyed our abundant, tasty breakfast with diverse choices. We will pass all your warm compliments to Butler Xiao Bear. It’s our pleasure to respond promptly to all your requests via WeChat and take care of every need of yours right away.We can’t wait to welcome you back on your next trip and create more wonderful memories for you!

Response from Property: Dear guest,Thank you for your wonderful review. We're glad you loved the scenery, accommodation, service and food here. Looking forward to your next visit!

Response from Property: Dear valued guest,Thanks a lot for your lovely review. We’re glad our shuttle transfer, luggage service and full supplies satisfied you. We’re looking forward to your next stay with us.

Response from Property: Dear Guest, We sincerely apologize for your unpleasant experience during your stay. We were deeply sorry for the equipment malfunction, delayed room key delivery, and poor room soundproofing, which made your trip quite unpleasant. Regarding your feedback, we promptly arranged for a room change. We have since thoroughly inspected and repaired the room's TV and internet equipment, optimized room key delivery times, and are planning to upgrade the room's soundproofing. We sincerely apologize for failing to provide you with the service experience you expected and thank you for your objective feedback.

Response from Property: Dear Guest, thank you for sharing! We are delighted that our luggage transfer service and viewing balcony provided you with a pleasant experience, and the comfortable environment made your visit even more enjoyable. We look forward to your next visit!

Response from Property: Dear Guest, thank you for your positive review. We are delighted that you were satisfied with our spacious and quiet room, delicious breakfast, and ticket package. We will continue to strive to maintain the quality of our accommodations and services, and we look forward to your next visit and stay.

Response from Property: Dear valued guest, thank you very much for your sincere feedback and lovely compliments on our rooms, surrounding views and in-room facilities!We’re delighted the complimentary room upgrade and adjacent room arrangement brought you a pleasant stay. We sincerely apologize for the inconvenience caused by insufficient luggage service staff during your check-in. We will optimize our manpower allocation to better assist guests with baggage next time.It means a lot that you enjoyed your overall experience, and we warmly welcome your return to Wangxiangu in the future.

Response from Property: Dear Guest, we are deeply sorry to receive your review. We apologize for the construction noise, difficulties coordinating room changes, and poor room soundproofing that disrupted your rest. While the construction ended on schedule, the initial noise did cause you inconvenience, and the lack of smooth coordination during the room change was also an oversight on our part. The clearly audible noise from neighbors at night reflects shortcomings in the room's soundproofing, which we will inspect and rectify as soon as possible. Thank you for your positive feedback on the location, views, and breakfast. We will take your concerns very seriously and implement improvements to create a more comfortable stay for everyone.

Response from Property: Thank you for your thoughtful review! We are delighted that the spacious room and complete amenities made your stay comfortable, and we appreciate your understanding of the unique feature of the scenic area—built into the mountainside and requiring stairs to navigate. We are most pleased that you were extremely satisfied with our service—dedicated luggage delivery, helpful itinerary reminders, and meticulous attention to detail—all to make your trip more worry-free and comfortable. We will continue to uphold this dedication and look forward to your next visit to Wangxiangu Valley for an even better mountain retreat experience! ✨

Response from Property: Dear Valued Guest,Thank you so much for your heartfelt 10/10 review and kind words. We are thrilled that you felt immersed in the wonderful ancient-style atmosphere and loved our clean, modern rooms as well as the breathtaking mountain scenery with waterfalls, woods and historic spots.We greatly appreciate your praise for our team and our concierge Miss Xiaokuang. It was our pleasure to assist you with the room card issue and share travel tips for Wangxian Valley.We totally agree that a stay of 2 to 4 days is ideal to fully explore the scenic area. We hope you can come back someday to enjoy more of our beautiful views and thoughtful service.Best regards,Guest Service Team

Response from Property: Dear Valued Guest,Thank you so much for your detailed and honest review, and for your generous 5-star rating.We are truly honored that you regard Xiansu as one of the most well-organized hotels you have ever stayed at. It means a great deal to us that you were satisfied with our WeChat information service and highly appreciated our receptionist Xiaozhuo for her patient, helpful and professional service attitude. We will pass your kind compliments to her.We are also delighted that you were pleasantly surprised by our well-equipped facilities, especially the electric bidet in the guest room. Your recognition is the best motivation for us to keep upgrading our hardware and service details.Meanwhile, we sincerely appreciate your valuable suggestion regarding advance notice of luggage service and shuttle bus location. We fully understand your inconvenience caused by insufficient pre-arrival information. We will immediately optimize our pre-check-in notification, clearly updating details including luggage consignment service, shuttle bus stop location and valley accommodation layout in advance for all guests, to avoid similar inconvenience in the future.We deeply cherish your precious feedback and will keep improving our management and service standards. We sincerely hope to have the pleasure of welcoming you back to Xiansu Wangxian Valley again, and offer you a more seamless and perfect stay experience next time.