My first impression of Shangri-La was how impressed I was by the thoughtful service at Pilgrims Rest Hotel. The pick-up and drop-off service was excellent, and the staff communicated well with guests. The front desk staff accompanied us throughout the check-in process, providing all necessary information, and customer service was quick to respond to any issues.
**Facilities**: The hotel facilities are very new, parking is convenient, and transportation around the ancient town is easily accessible. The mattress was very comfortable, perfect for unwinding after a long day.
**Cleanliness**: The cleanliness was excellent, making for a great experience and good value for money.
**Environment**: Whether you're staying as a family or a couple, the hotel is a great spot for taking photos and checking in on social media.
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