Shangri-La Wangshan Xiaoyuan Inn (Dukezong Ancient City Shop) Reviews

Response from Property: 尊敬的客人：看到您的滿分好評，我們的心裏暖暖的！非常感謝您對房間衞生、地理位置和我們服務的認可。在異鄉能為您的旅途提供一個舒適的“家”，是我們最大的榮幸。您的肯定就是我們前行的動力，我們會繼續保持這份熱情與細緻，期待在香格里拉（或您所在城市）與您再次相遇，祝您生活愉快，扎西德勒！🙏

Response from Property: 説實話，我真的不知道從何説起，因為這次在這裏的住宿體驗實在太難忘了。從第一天起，這家人就讓我感覺像是家裡的一份子，而不衹是客人。他們把我當親兒子一樣對待，讓我真切地感受到被關心。他們和我一起吃飯，幫**作網購，每次我需要建議時都會耐心指點，而且總是願意伸出援手。女主人還邀請我一起打乒乓球，那真的是一段特別有趣又珍貴的回憶！我在香格里拉度過了美好的四天，這座城市本身就很美，但真正讓這段時光特別的，是那份與這家人之間的聯結——在離家萬里的地方，卻感受到了家的温暖。在中國旅行了一個月，我可以很誠實地説，這是我住過最好的住宿體驗。這裏不衹是一個落腳的地方，更像一個家，彷彿在地球的另一端找到了一個温暖的小家庭。我無比感激他們的善良、慷慨和熱情。這四天，我會記很久很久。謝謝你們讓我感受到了家的温暖。❤️Dear guest,Thank you so much for your kind words — our whole family was deeply moved when we read your review. ❤️It was truly a special connection to have the opportunity to host you in Shangri-la. You say we treated you like a son, but in truth, you were like family to us too — considerate, polite, and full of warmth. Playing table tennis with you, sharing meals, and chatting together were some of our happiest moments as well.It’s not every day that we meet someone so kindhearted during their travels. Knowing that you came all the way from Argentina to stay in our little home makes us cherish this bond even more. Hearing that this was the best accommodation experience in your month-long journey across China brings us so much joy and pride.Please remember: Shangri-la will always be your second home. Whenever you come back — whether it's next year or many years from now — our door will always be open to you. We wish you all the best for the rest of your travels, and we would be absolutely delighted if you ever visit us again with your family or friends.Take care, and we look forward to seeing you again someday! 🙏With warmest regards,— Your family in Shangri-la （or [your B&B name]）-

Response from Property: Dear Guest, thank you so much for choosing to stay and leaving a detailed review. We are pleased to see your comments about the views and unique experience of the cabins, but we take your feedback even more seriously and sincerely apologize for any inconvenience caused. Regarding the points you mentioned, we will address them one by one and take immediate action: • Regarding the old rooms, dim lighting, drafts, and doors that don't close properly: Older cabins do indeed have inherent deficiencies in sound insulation and sealing. We have arranged to install windproof strips and reinforce door locks in all cabins soon, and replace the light bulbs with brighter, warmer bulbs. We will also inspect the door frame hinges. • Regarding the odor issue: This is the most embarrassing issue for us. We have urgently checked the toilet ventilation system and will provide air fresheners and spare sealing strips to ensure that the next guest does not encounter this embarrassment. • Regarding the hill and noise in the morning and evening: Due to the terrain of the old town, we will more prominently indicate this in the booking reminder and provide earplugs and flashlights for guests who are out early or returning late. Your honest feedback is a mirror for our improvement. We are making improvements one by one, and we hope you will see a noticeable change next time you visit. Thank you again for your understanding. If possible, please give us a chance to make amends and provide you with a more comfortable experience. 🙏

Response from Property: Seeing how detailed your description was, Lan Jie and the little cat are so happy! 😊 Balancing the convenience of the old town with the tranquility of the courtyard, and making parking hassle-free, is exactly what we wanted to provide. Especially for a group of five, it's wonderful to have plenty of fruit – more than enough! You enjoyed gazing at the distant mountains from the terrace, and the little guy loves to lie beside you, keeping you company in the sun; it seems he's quite the charmer. Thank you for thinking of so many details, and thank you for your praise of Lan Jie. The courtyard gate, the spacious parking lot, and that lazy cat are all waiting for your return. Next time you come, let's look at the distant mountains, eat fruit, and chat together again! 🐱🌄

Response from Property: Dear Guest,Thank you very much for taking the time to write such a detailed and sincere review—we truly appreciate it.It was our pleasure to adjust your booking dates free of charge; we're glad we could help. We're delighted that you enjoyed our traditional-style architecture, the roses in the garden, the views from the terrace, and our two lovely cats—all of these are the greatest encouragement to us. Regarding the inconvenience of taxi pick‑up, we will consider providing clearer guidance in our check‑in tips.We sincerely apologise that the room was not cleaned and drinking water was not replenished on your second day. This was indeed an oversight on our part, and we will strengthen our housekeeping procedures going forward. As for the laundry fee, we set our pricing based on local utility and maintenance costs, but we greatly value your feedback and will carefully assess whether there is room for improvement.Thank you again for your understanding and for loving our place. It is an honour to be a favourite stop on your journey. We look forward to welcoming you back—to enjoy the flowers in a different season and to see how the cats have grown. Wishing you all the best!— Warm regards,The Host and All the Team

Response from Property: Seeing this review, I almost jumped out of the stove to applaud! Your description of that homey feeling is so touching; we just wanted to create a place that "feels like home but doesn't rush you to do the dishes"! We're especially happy you liked the courtyard and the small viewing platform. Actually, the road to Baiji Temple, with its fluttering prayer flags and distant snow-capped mountains on a clear day, truly looks like a painting. You explored it thoroughly, even visiting the museum—you're a true Shangri-La connoisseur! That "just happened to run into the owner at the door" moment was also very heartwarming; it was all fate. We're so touched that you gave us such a high rating on your first stay in a dormitory; we'd love to give you a "Youth Hostel Experience Officer" certificate. Next time you come, let the shy young man bravely take you to the back mountain to identify those wildflowers—Tashi Delek! We'll be waiting for you to come back for tea! 🌸

Response from Property: Dear Guest, Thank you so much for choosing to bring your children to Shangri-La for your vacation and for taking the time to leave us a positive review. We were delighted to learn that your children loved our cabins – the cabins were designed to bring warmth and fun to family trips. We were also honored to offer to help you with your luggage; it's our pleasure. The flowers in the courtyard are currently in bloom, adding a touch of color to your trip, which we appreciate. We look forward to your and your family's next visit to see the garden in different seasons, and we welcome your little ones back to play again. Wishing you and your family a pleasant stay and a safe journey! – Sincerely, The Guesthouse Owner and All Staff

Response from Property: Okay, based on your positive review, I've written a Ctrip reply for you, maintaining the guesthouse's warm and sincere tone and addressing each of the highlights you mentioned. You can copy and use it directly: ---Dear Guest, thank you so much for your detailed and heartwarming review! We are especially happy to see that you enjoyed our Tibetan-style room and felt its rustic elegance. The small garden and second-floor viewing platform you mentioned are truly the soul of the guesthouse—on a clear day, the tranquility of gazing at the golden roof of Songzanlin Monastery from the platform is truly healing. Thank you also for pointing out the location advantage: Beimen Huaxiang is both within the ancient city and easily accessible by motorcycle; it's only a hundred or so meters to the North Gate Tower, making it very convenient for those driving or cycling. What touches us even more is your appreciation for the host's service. Providing travel guides, recommending restaurants, and helping you book Tusi Banquets (even more cost-effective than group buying) are all things we should do. Helping you save time and money makes us happier than anything else. We will remember your encouragement and continue to do our best in every detail. Looking forward to your next visit! The flowers and distant mountains in the courtyard await you! Wishing you a pleasant life, Tashi Delek! — All the staff of Wangshan Courtyard Inn, Shangri-La

Response from Property: Thank you so much for choosing to stay again; your trust warms our hearts. 🌿 Creating a "quiet and healing" experience for you in the cabin is our greatest joy—the starlight under the skylight, the sea of ​​flowers outside the window, and the distant mountains—may become part of your memories; it's all worthwhile. Cleanliness and comfort are fundamental, and we will always uphold the pristine natural experience. We look forward to meeting you again in this beautiful landscape, for the third, fourth… Perhaps the flowers will have changed their colors by the time you visit next time. 🌸

Response from Property: Dear Guest,Thank you very much for taking the time to share such detailed and honest feedback.First and foremost, please accept our sincerest apologies. The fact that you took the trouble to list both pros and cons shows that you had expected a pleasant stay, and we are truly sorry that we failed to meet your expectations. We have carefully read and recorded every single point you raised – your input is incredibly valuable to us and will guide our improvements.In response to the issues you mentioned, we are already reviewing each one and taking corrective actions:1. Location & Navigation: We have resubmitted a correction request to Amap for our precise location, and we are now planning to send every guest a visual guide with pictures and walking instructions before arrival, so you won't have to struggle with luggage on the uphill cobblestone path.2. Bathroom Drainage & Water Temperature: For the drain problem, we have contacted our maintenance team to adjust the floor slope and replace the drain with a high‑flow insert. We have also installed a pressure‑regulating thermostatic valve on the water heater to solve the issue of fluctuating water temperatures.3. Room Warmth & Mattress: We have added extra heaters and thicker blankets to each room, and we are in the process of adding memory foam toppers to some mattresses to improve sleeping comfort.4. Disposable Towels: The towels you mentioned have been completely replaced with thicker, higher‑quality cotton washcloths.5. Communication Response Time: We will ensure that our front desk phone is staffed 24/7 with message alerts enabled, so that your messages are never left unattended for long hours.6. The "Free Gift" for a Five‑Star Review: This point makes us especially ashamed. We have strongly criticized and educated our staff, as such behavior goes completely against our service principles and hurts sincere guests like you. We are committed to honest, genuine reviews and will never tolerate any attempts to buy positive ratings. Thank you for refusing that offer – it was a crucial lesson for us.Once again, we apologize for all the inconveniences you experienced during your stay on the plateau. Every detail you mentioned has been taken to heart, and we will implement improvements as soon as possible. We hope that if you ever give us another chance, you will see the positive changes we have made.Wishing you all the best, and Tashi Delek. 🙏

Response from Property: Dear guest, thank you very much for your high praise!We are delighted to know that you had a pleasant stay at Shangri-La Wangshan Xiaoyuan. The cleanliness, complete facilities, and beautiful views you mentioned are the details we always strive to maintain; and the advantage of our location—within walking distance of the ancient city—is something we are honored that you appreciate.We are especially grateful for your recognition of our host—being warm and friendly is simply our sincere attitude toward every guest. Your satisfaction is our greatest motivation, and we will continue to serve with heart, so that more friends can feel the warmth of Shangri-La.We look forward to welcoming you again. May your journeys always hold surprises, and your life be filled with beauty!— Shangri-La Wangshan Xiaoyuan Inn

Response from Property: Dear Guest, We are delighted to receive your positive review! 😊 Thank you so much for choosing to stay at our hotel and sharing your honest experience. Your appreciation for the spaciousness of the room is the best affirmation of our space design. As for that "outrageous" smart toilet—haha, we understand your surprise! The comfort enhanced by modern technology can indeed make the little details of a trip more enjoyable, and we are glad it brought you joy. Regarding the location, you've hit the nail on the head. We are indeed "hidden in the city," tucked away in a quiet corner on the edge of the ancient city, ensuring tranquility for your rest while allowing you to easily walk to the bustling and vibrant atmosphere of the ancient city. This convenience of "quiet amidst the hustle and bustle" is exactly the unique experience we want to provide our guests. Your "highly recommended" is very meaningful to us; it's the most precious encouragement. We look forward to serving you again in the near future. We wish you a happy life and all the best! —From the staff of Wangshan Xiaoyuan Inn

Response from Property: Thank you for your positive review! We are delighted that you enjoyed our room and ambiance, and it is our honor to have you appreciate the beautiful scenery. Your satisfaction is our greatest encouragement, and the owner and team will continue to serve every guest with dedication. We look forward to your next visit to see the different seasonal views; you are always welcome!

Response from Property: Thank you for your thoughtful and heartwarming review! It's our pleasure to provide you with a clean environment and a convenient location. We're delighted that you got to experience both the shared dorms and the private room, and we truly appreciate your recognition of our host—upgrading your room and allowing flexible check-out when you were unwell are simply part of what we should do. Hearing that you were invited to enjoy hot pot with fellow guests makes us even happier—those small, warm moments during travels are truly precious. We're also glad that you enjoyed the amazing view from the rooftop common area. We look forward to welcoming you again! Wishing you safe and smooth travels always.