Hotel Indigo DIQING MOONLIGHT CITY by IHG

The room was fantastic with an unbeatable view. Nestled halfway up the mountain, the hotel offers stunning night views. The breakfast at the lobby was also great, and our butler, Daisy Klaus, provided attentive service, promptly addressing all our requests.

Facilities: Excellent, but since the hotel is located on a hillside, I'd recommend driving or taking a taxi. Walking back uphill can be a bit tiring. Breakfast offered a great variety. Besides Shangri-La's special butter tea, they even had Cantonese spareribs and chicken feet. The fruit was also very sweet. My only minor complaint is that the waffles should come with a side of cream; the InterContinental Lijiang has this, and it's essential for waffles. Service: The service was fantastic. When I was eating fried dried beef with mushrooms at the hotel restaurant, I found a little sand in the mushrooms. I mentioned it, and the hotel manager immediately waived the cost of the fried rice. Interestingly, that fried dried beef with mushrooms was actually the best dish, highly recommended. Also, it happened to be my friend's birthday this trip. I initially wanted to order a cake from the hotel, but since there were only two of us, we wanted a small one so we wouldn't be too full after dinner. The handsome front desk staff member immediately said they provide small cakes for free and even decorated the room, which was wonderful. Many thanks to him (pictured in image 15). Of course, another lovely lady at the front desk also had a great attitude. I'll definitely stay here again next time I visit Shangri-La (though I might need a break first, the sun was so strong it turned me into a tan person!).

Highly recommend Hotel Indigo Diqing Moonlight City! A perfect stay from start to finish. The hotel is extremely well-maintained with fully functional amenities. The diffuse oxygen supply and floor heating systems run steadily, the rooms are spotlessly clean, and the bedding is very comfortable, ensuring a sound sleep even at high altitudes. The hardware configuration is simply flawless. The service was truly impressive. They communicated with us in advance and turned on the floor heating, AC, and oxygen supply according to our requests. The hotel's shuttle buggies were always available upon call, and there were many thoughtful little details that truly put guests first. Built against the mountain, the hotel offers fantastic views of the Dukezong Ancient Town. With its Tibetan-style design, it creates an immersive atmosphere while offering a quiet retreat in the heart of the city. Whether for a vacation or a business trip, it's a fantastic choice in Shangri-La. Highly recommended to everyone! 🌟👍❤️

The room features underfloor heating, air conditioning, a humidifier, and a diffuse oxygen system. Lying in bed while enjoying the night view of the ancient town is exceptionally comfortable.

Great as always, mainly due to the comfortable environment and dining, and the location is quite good too. Although there was a small hiccup at night, it was no big deal. It takes about 10-15 minutes by taxi from here to the Old Town area. You can just leave your car in the hotel parking lot and take a taxi out for meals, since parking near the Old Town is practically non-existent.

I read a lot of reviews before coming, and the actual stay was wonderful. The only thing is that the breakfast could be a bit more delicious. I booked the Deluxe King Room with Balcony and the view was fantastic, overlooking Guishan Park. The staff were all very nice as well. Definitely worth a stay.

This hotel is probably one of the best in Shangri-La, boasting a prime view of Dukezong Ancient City. The hotel itself is a sight to behold at every turn, and the service is excellent. They called me a day in advance to confirm my room preferences. Lhamo and Cathy, in particular, provided outstanding service. This will definitely be my first choice next time I visit.

During check-in, the front desk staff gave us a heads-up that there might be fruit flies on the balcony this time of year. Sure enough, we spotted some after settling in. I really appreciate the staff's warning, which prompted us to close the doors and windows in time—totally understandable given the season and the lush greenery outside. However, we found a pair of false eyelashes left on the table by a previous guest (double-checked with my partner, definitely not hers). We were exhausted from traveling from Lijiang that day, so we didn't bother contacting housekeeping. The next morning, we went out to explore nearby attractions in Shangri-La. When we returned that evening, we were shocked to find a housekeeping cleaning rag left on our table, the mini-bar hadn't been restocked, and the bathroom hand towels were missing. I was genuinely upset at that point. I called the front desk, and while their attitude was great—apologizing immediately and quickly restocking the mini-bar and towels—as a paying guest, this level of service is hard to accept. We chose not to book a B&B or the Songtsam Linka specifically because we wanted a hotel with guaranteed hygiene standards in Shangri-La. Honestly, Indigo felt like the only decent upscale option around, but the cleanliness left me very disappointed. To top it off, on our last morning, I found a yak hair in my breakfast noodles (the restaurant staff explained it was yak hair, and since it was noticeably thicker than human hair, I accepted the explanation). Also, the diffused oxygen supply couldn't be adjusted, hovering at around 21%, which personally left me feeling somewhat uncomfortable—it was less effective than expected. On the plus side, the views are stunning, and the property grounds are beautifully landscaped.

The hotel service is excellent, and the staff are very friendly, always trying their best to meet guests' various needs. The hotel's restaurant offers a great view, directly overlooking the entire Dukezong Ancient City. The breakfast is also fantastic and highly recommended. The only drawback is that walking to the ancient city is a bit far, and it's easy to get lost. It would be even better if the hotel could provide a shuttle service to and from the ancient city.