Guest Reviews of Shantou Hairun Hotel(Shantou Mixc store)
9.1/10
Good
1303 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.9
Service9.1
Cleanliness9.2
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All reviews(1303)
Positive reviews(1254)
Reviews with photos/video(520)
Friendly front desk staff(284)
Easy to get around(124)
Convenient location(88)
Large rooms(82)
Located in the city centre(38)
Has rooms for families(12)
Awesome gym(8)
Tasty coffee(7)
Negative reviews(49)
Guest User
Family Room
Stayed in Apr 2026
Other
4 reviews
10/10
Outstanding
Posted on May 6, 2026
The hotel's front desk service was excellent ❤️ The environment is beautiful and comfortable, and the rooms are spacious 🌞 Highly recommended for a stay.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for staying at our hotel and sharing your experience. We are delighted that you appreciated every aspect of our hotel. This is something we, as service staff, strive for, and it will continue to motivate us to work harder and make progress. We look forward to serving you again! Wishing you a pleasant stay!
Keaizhuzhu123
Business Room (2 Beds)
Stayed in Mar 2026
Family
119 reviews
8.7/10
Very good
Posted on Apr 5, 2026
The room was decent, and the cleanliness was acceptable, but the location was quite good. However, the room facilities are a bit old; the bathroom doorknob was badly scratched, and the exhaust fan was quite noisy. The soundproofing was average, as I could hear conversations from the next room. I specifically asked the front desk to clean the room when I left for sightseeing the next morning, but by 4 PM when I returned, it still hadn't been done. I had to quickly ask the cleaning staff to just replenish the bathroom toiletries. I hope they improve their management in the future!
Original textTranslated by Google
Response from Property: Dear Guest, we sincerely regret that we were unable to provide you with a satisfactory stay. Your valuable feedback is very important to us, and we have forwarded it to the relevant departments to improve our service quality. We will definitely strengthen our training in areas where our hygiene services were inadequate. We hope you will see our progress when you return and give us another opportunity to apologize. We look forward to your next visit! Have a pleasant stay!
Guest User
Elegant Queen Room
Stayed in Mar 2026
Other
4 reviews
10/10
Outstanding
Posted on Apr 2, 2026
The hotel's front desk service was excellent, and the staff were very friendly. ❤️ The environment is beautiful and the transportation is convenient. 🌞 I highly recommend staying here.
Original textTranslated by Google
Response from Property: Dear valued guest, thank you so much for choosing to stay at Shantou Hairun Hotel and for giving us a five-star review! We will continue to strive for excellence, as customer satisfaction is our pursuit. We welcome you to visit us again and wish you a pleasant stay!
Saiweierbaiqi
Elegant Room (2 Beds)
Stayed in Feb 2026
Other
18 reviews
6.7/10
Posted on Mar 29, 2026
The service was just okay. I had to state my name even to get a bottle of water from the front desk. The common areas looked decent, but the room decor and facilities were pretty bad. The door had terrible soundproofing, and in the twin room, the two bedside tables didn't even match—one looked like a shoddy second-hand piece from a hospital.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you very much for your feedback. Regarding the requirement to register for water, it was simply to confirm the room number matched the guest to avoid delivering water to the wrong room. We sincerely apologize for the facility issue; it has indeed exposed shortcomings in our maintenance. We will investigate the matter as soon as possible and continuously optimize the facilities and experience. The hotel always values the experience of every guest, and your feedback is very important to us. We look forward to your next visit and seeing our improvements. We wish you a pleasant stay!
Aiwanwandeerha
Boutique Theme Room
Stayed in Feb 2026
Business traveller
6 reviews
10/10
Outstanding
Posted on Mar 19, 2026
The hotel front desk staff were fantastic, and the environment was beautiful and comfortable. Highly recommend staying here! 🌞
Original textTranslated by Google
Response from Property: Dear valued guest, thank you so much for choosing to stay at Shantou Hairun Hotel and for giving us a five-star review! We will continue to strive for excellence, as customer satisfaction is our pursuit. We welcome you to visit us again and wish you a pleasant stay!
ChiChiXu
Selected Room (Double Bed) (No Window)
Stayed in Apr 2026
Couple
9 reviews
7.5/10
Posted on May 23, 2026
A lot of great restaurants near by and room was clean.
Response from Property: We really appreciate your kind feedback! It makes us happy that you found our room clean and loved the variety of wonderful restaurants around our hotel. Thank you for staying with us, and we hope to see you again!
Guadai
Elegant Room (2 Beds)
Stayed in Feb 2026
Other
5 reviews
10/10
Outstanding
Posted on Mar 11, 2026
The hotel front desk staff were really friendly 🌞 There are lots of great restaurants nearby ✌🏻 The environment is nice and the room was clean and tidy.
Original textTranslated by Google
Response from Property: Thank you so much for your stay and appreciation! We were delighted to provide you with a wonderful time. Your praise is a great encouragement to the hotel and a driving force for our improvement. We will continue to provide warm and attentive service, striving to make every guest feel at home. We eagerly look forward to your next visit! Welcome back anytime, and we wish you a happy life!
Guest User
Deluxe Family Room
Stayed in Jan 2026
Other
5 reviews
10/10
Outstanding
Posted on Feb 28, 2026
The hotel surroundings are elegant, comfortable, and pleasant, with convenient transportation. The front desk lady provided excellent and caring service, answering all questions with a warm heart. Highly recommended! 🌞
Original textTranslated by Google
Response from Property: Dear valued guest, thank you so much for choosing to stay at Shantou Hairun Hotel and for giving us a five-star review! We will continue to strive for excellence, as customer satisfaction is our pursuit. We welcome you to visit us again and wish you a pleasant stay!
Guest User
Business Room (2 Beds)
Stayed in Jan 2026
Family
1 reviews
7.5/10
Posted on Feb 22, 2026
The location is excellent, and the service is quite good. However, the breakfast is a bit simple. The parking lot is a bit small, so if there are many cars, you have to park on the street. But the security service is very attentive and will help you find a parking space.
Original textTranslated by Google
Response from Property: Dear guest, it was a pleasure to provide you with a pleasant stay. We will strive to improve in any areas where we could have done better. Your feedback is our motivation, and we look forward to your next visit! Wishing you a wonderful day!
Kabujinuo77
Deluxe Family Room
Stayed in Jan 2026
Family
13 reviews
9.2/10
Great
Posted on Feb 11, 2026
Booked a suite for three nights. The room was very spacious, more than enough for four people, and very comfortable. The breakfast spread was excellent, and parking was free. It's also very close to MixC World. Overall, a great stay.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for choosing our hotel and for your positive feedback. We are delighted to see your satisfaction with the room and are even more determined to continue providing excellent service. We look forward to experiencing our sincerity and dedication again on your next visit. Wishing you a pleasant life and a safe journey!
Guest User
Executive Double Room
Stayed in Jan 2026
Other
5 reviews
10/10
Outstanding
Posted on Feb 11, 2026
The front desk service was excellent, with a great attitude and outstanding work. Wang Meigui 🌹🌹🌹
Original textTranslated by Google
6/8
Response from Property: 尊敬的賓客,您好!非常感謝您選擇本酒店並給予如此中肯的評價。看到您對入住體驗感到滿意,我們倍感欣慰。您的認可是前進的動力,我們會繼續保持高標準的服務,努力為每一位賓客提供更舒適的環境和更貼心的體驗。期待您再次光臨,祝您生活愉快!
Guest User
Business Room (2 Beds)
Stayed in Jan 2026
Family
33 reviews
9.0/10
Great
Posted on Feb 6, 2026
Great location, with plenty of food options downstairs. The breakfast, however, was quite disappointing – not much variety and surprisingly, they only had round tables.
Original textTranslated by Google
Response from Property: Dear guest, it was a pleasure to provide you with a pleasant stay. We will strive to improve in any areas where we could have done better. Your feedback is our motivation, and we look forward to your next visit! Wishing you a wonderful day!
Guest User
Business Room (2 Beds)
Stayed in Dec 2025
Family
56 reviews
9.2/10
Great
Posted on Jan 29, 2026
The hotel is in a bustling downtown location, about a kilometer from MixC City and Longyan South Road Food Street. Downstairs, there's a Hot Pot restaurant, beef hot pot, and even street-side food stalls, so dining is super convenient. Getting around by taxi to other places is also easy. The room decor feels a bit dated, and some of the facilities are a bit old.
Original textTranslated by Google
Response from Property: Dear guest, it was a pleasure to provide you with a pleasant stay. We will strive to improve in any areas where we could have done better. Your feedback is our motivation, and we look forward to your next visit! Wishing you a wonderful day!
Guest User
Family Room
Stayed in Dec 2025
Family
10 reviews
10/10
Outstanding
Posted on Jan 24, 2026
The location is convenient, with a wide variety of restaurants nearby, featuring authentic Shantou flavors. Transportation is also excellent; it's within walking distance to Long'an South Road and MixC, and Zhujiang Road isn't far either. It's a comfortable hotel.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for staying at our hotel and sharing your experience. We are delighted that you appreciated every aspect of our hotel. This is something we, as service staff, strive for, and it will continue to motivate us to work harder and make progress. We look forward to serving you again! Wishing you a pleasant stay!
Guest User
Selected Room (2 Beds) (No Window)
Stayed in Nov 2025
Other
1 reviews
10/10
Outstanding
Posted on Dec 25, 2025
Convenient location for transport, excellent front desk service, and plenty of food options nearby. Highly recommend! 😊
Original textTranslated by Google
Response from Property: 尊敬的貴賓,您好!非常感謝您選擇入住汕頭海潤酒店並給予五分好評!我們會再接再厲 ,客户滿意是我們的追求,歡迎您的再次到來,祝您生活愉快!