To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.7
Cleanliness4.6
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All reviews(3224)
Positive reviews(3129)
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Many amenities(122)
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Negative reviews(95)
YIN HING
Superior 2-bed Room
Stayed in Feb 2025
Family
13 review
4.7/5
Amazing
Posted on Apr 11, 2025
Everything is fine with general guests, except that our rooms facing some maintaining issues, but after we highlight it to the front counter - technician resolve those issues immediately. over all it was fine.
Room service / facilities is very good. F&B need some improvement with services given,
Response from Property: Dear guest, thank you for staying with us and leaving your valuable comments. We are glad that you liked our location, services as well as the facilities. As one of the luxurious hotels in Shantou, we provide comfortable rooms with fully equipped facilities and best services to our guests; Meanwhile, our hotel is close to the famous commercial and leisure centre where you can enjoy great restaurants and nightlife. We sincerely look forward to to seeing you again soon and serve you with our warmest hospitality.We will serve you wholeheartedly
Olivia2025
Superior Queen Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 7, 2024
As a family with 2 young children, it was pleasant to have two rooms of our desired arrangement that can be connected together via an inside door. The two rooms we booked are both spacious and clean. The decorations were the old-fashioned 90s luxury style. The hotel is opposite a shopping mall and it is easy to reach Walmart and Watson nearby.
Response from Property: Dear guest, thank you for staying with us and leaving your valuable comments. We are glad that you liked our location, services as well as the facilities. As one of the luxurious hotels in Shantou, we provide comfortable rooms with fully equipped facilities and best services to our guests; Meanwhile, our hotel is close to the famous commercial and leisure centre where you can enjoy great restaurants and nightlife. We sincerely look forward to to seeing you again soon and serve you with our warmest hospitality.We will serve you wholeheartedly
Katherine Kam Yin Lau
Superior Queen Room
Stayed in Oct 2024
Couples
2 review
4.0/5
Very Good
Posted on Nov 28, 2024
Good customer service ! Cleanliness ! Spaces is good size for couple . One thing disappointed , no refriguator in room . So far so good . Cannot book hotel ground transport for pick up from station to hotel if oversea traveller , better to provide WeChat contact when make reservation at home . There is no WeChat contact on the website too .
Response from Property: Dear guest, thank you for your support, Regency Hotel is only 5 minutes drive from Shantou high-speed Railway station,and also our hotel is now upgrading some rooms to provide guests with a more comfortable and modern environment for facilities, looking forward to your next stay, will bring you a better experience.Wish you a happy life~
Nobtham Lee
Superior 2-bed Room
Stayed in Sep 2024
Family
7 review
4.0/5
Very Good
Posted on Oct 16, 2024
It’s a good hotel. Locate not in the center but not too far from heping road. Good breakfast. The restaurant has both western and eastern food. Some room has smoke smell. On the third floor has dim sum serve on 7.30-14.00. Good taste. The opposite has Walmart you can shop on 10.00-22.00.
6/7
Response from Property: Dear guest, thank you for staying with us and leaving your valuable comments. We are glad that you liked our location, services as well as the facilities. As one of the luxurious hotels in Shantou, we provide comfortable rooms with fully equipped facilities and best services to our guests; Meanwhile, our hotel is close to the famous commercial and leisure centre where you can enjoy great restaurants and nightlife. We sincerely look forward to to seeing you again soon and serve you with our warmest hospitality.We will serve you wholeheartedly
Guest User
Superior Queen Room
Stayed in Feb 2025
Solo travellers
9 review
5.0/5
Outstanding
Posted on Mar 24, 2025
Hotel Regency Shantou exceeded my expectations! The rooms are spacious, clean, and well-equipped with modern amenities. The staff is friendly and attentive, providing excellent service throughout my stay. The breakfast buffet offers a great selection of delicious food. Convenient location with easy access to the city. Highly recommended for a comfortable and enjoyable stay!
Response from Property: Dear guest, thank you for staying with us and leaving your valuable comments. We are glad that you liked our location, services as well as the facilities. As one of the luxurious hotels in Shantou, we provide comfortable rooms with fully equipped facilities and best services to our guests; Meanwhile, our hotel is close to the famous commercial and leisure centre where you can enjoy great restaurants and nightlife. We sincerely look forward to to seeing you again soon and serve you with our warmest hospitality.We will serve you wholeheartedly.
Guest User
Superior 2-bed Room
Stayed in Feb 2025
Solo travellers
1 review
4.0/5
Very Good
Posted on Mar 6, 2025
I stayed at the Regency hotel in Shantou for 3 nights and I was happy with most of time. I will highly recommend it to anyone.
Response from Property: Dear guest, thank you very much for choosing to stay in Regency Hotel Shantou, thank you for your support, sincerely invite you to visit next time, hope to get your full marks of comments , wish you a happy life and hope to see you next time~
Taniaamc
Superior Queen Room
Stayed in Dec 2024
Business travellers
52 review
4.5/5
Great
Posted on Jan 10, 2025
Hotel is very good located, nice and clean rooms, i definitely recommend it
Response from Property: ❤【Pick up at Shantou Station】【Butler Service】【Tour Guide】【Birthday Decoration】❤Dear guest: Hello! Thank you for choosing Dihao Hotel. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable suggestions for the hotel. We will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit again!
Guest User
Superior Queen Room
Stayed in Jun 2024
Business travellers
4 review
4.7/5
Amazing
Posted on Jul 16, 2024
Great staff great service good atmosphere. An excellent experience at an excellent price
Response from Property: Dear guest, thank you for your support, Regency Hotel is only 5 minutes drive from Shantou high-speed Railway station,and also our hotel is now upgrading some rooms to provide guests with a more comfortable and modern environment for facilities, looking forward to your next stay, will bring you a better experience.Wish you a happy life~
tabbenor
Superior Queen Room
Stayed in Feb 2024
Business travellers
50 review
5.0/5
Outstanding
Posted on Mar 11, 2024
My go to hotel in Shantou.
An older hotel that is ageing gracefully. Great location, friendly service, lovely rooms and car parking
Response from Property: Dear guests, Thank you so much for your kind words and sharing your stay with us. It is a great compliment to us to see that you enjoy our hotel. The hotel is also in the process of gradual renovation, or you can also refer to the group's new opening in 2022, RegencyBoutique Hotel, thank you for your support, sincerely look forward to your next visit!Have a nice day~
anil
Superior Queen Room
Stayed in Feb 2024
Business travellers
6 review
4.2/5
Very Good
Posted on May 2, 2024
good hotel, conveniently located near the Shantou train station, rooms are comfortable
Response from Property: Dear guest, it is our pleasure to stay with us in Regency Hotel,we are glad that you had a pleasant stay at the hotel and thank you for choosing our hotel, we look forward to see you in the near future.
Guest User
Superior 2-bed Room
Stayed in Nov 2024
Family
2 review
4.2/5
Very Good
Posted on Feb 17, 2025
Excellent location
Response from Property: Dear guest, thank you very much for choosing to stay in Regency Hotel Shantou, thank you for your support, we will pay more attention to the quality of service to the guests, and our rooms are also gradually updated, sincerely invite you to visit next time, hope to get your full marks of comments , wish you a happy life and hope to see you next time~
Gary
Deluxe Queen Room
Stayed in Oct 2023
Business travellers
12 review
3.2/5
Posted on Dec 18, 2023
perfect location neaby train station but not much facilities around
Response from Property: Dear Guest,There is a shopping mall opposite the RegencyHotel, and there are also many delicious food around the our hotel, If you have any questions, you can also contact us for guidance. Thank you very much for your stay and comments, and sincerely look forward to your next visit,wish you everything well ~
Maksim
Deluxe Queen Room
Stayed in Apr 2023
Business travellers
7 review
5.0/5
Outstanding
Posted on Jul 16, 2023
Good 5 star hotel close to the railway station. The restaurant is not the best. The massage service is good.
Response from Property: Dear guest, thank you for your support, Regency Hotel is only 5 minutes drive from Shantou high-speed Railway station, about Your suggestions for the restaurant, we attach great importance to the guests' dining experience, and will feedback to the relevant leaders to try to improve, looking forward to your next stay, will bring you a better experience.Wish you a happy life~
Zuzanah
Superior 2-bed Room
Stayed in Apr 2023
Couples
56 review
5.0/5
Outstanding
Posted on Jul 13, 2023
This hotel was amazing. It had a great big outdoor pool, fantastic amenities, many restaurants, spa. Honestly for this price, it exceeded my expectations.
Response from Property: Dear Guests: Hello! Thank you for your five-point evaluation, we will continue to work with your encouragement and support, I believe we will do better! Thanks for the support and hope you back! Bon Voyage!
Guest User
Superior 2-bed Room
Stayed in Mar 2023
Business travellers
23 review
3.5/5
Posted on Apr 23, 2023
Breakfast is good. The hotel is properly kept. I was, however, disappointed with the lack of room service and difficulties with the staff's little knowledge of English.
Response from Property: Dear guest, thank you for staying with us and leaving your valuable comments.We will strengthen English training for waiters to ensure that other guests do not experience such awkwardness during check-in.If you stay at the hotel again next time, please let us know so that we can provide you with better service. We sincerely look forward to to seeing you again soon and serve you with our warmest hospitality.We will serve you wholeheartedly.