Grand Garden Hotel

Grand Garden Hotel Reviews

Grand Garden Hotel

No. 27 Gongye Middle Road, Wujiang District, Shaoguan, Guangdong, 521000, ChinaView Hotel Details
Grand Garden Hotel
Grand Garden HotelGrand Garden HotelGrand Garden Hotel
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Guest Reviews of Grand Garden Hotel

9.3/10
Very Good
323 review
Verified reviews
Location9.3
Amenities9.3
Service9.2
Cleanliness9.4
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All reviews(323)
Positive reviews(315)
Reviews with photos/video(33)
Easy to get around(25)
Classy environment(20)
Great value for money(19)
Large rooms(14)
Convenient parking(10)
Friendly front desk staff(8)
Poor air conditioning(7)
Many amenities(7)
Negative reviews(8)
DeeDeeTang
Deluxe Single Room
Stayed in Jan 2024
Solo travellers
26 review
10.0/10
Outstanding
Posted on Feb 21, 2024
It's so convenient to stay here many times. I will definitely choose this hotel again next time.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to share your stay experience with us. Thank you very much for your satisfaction with the hotel. Huizhan Hotel is committed to continuously meeting and exceeding the expectations of guests and creating surprising and unforgettable experiences and beautiful memories for you. Sincerely welcome you to visit our hotel again.
Anonymous User
Superior Room (2 Beds)
Stayed in Nov 2023
Family
12 review
10.0/10
Outstanding
Posted on Dec 3, 2023
The location is excellent, and it is convenient to drive or take public transportation. The room is clean and tidy, and the price-performance ratio is high. The service is thoughtful and courteous. The breakfast is simple and exquisite, and it can also satisfy everyone's taste. Recommended!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Huizhan Hotel thanks you for your presence, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good times in Huizhan Hotel. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!
Guest User
Superior Room (2 Beds)
Stayed in Apr 2024
Family
6 review
8.0/10
Very Good
Posted on May 13, 2024
The hygiene is okay, but the bathroom floor is a bit sticky. There is no air conditioning in the other room, but only wind. It was too hot at night and I couldn't help but call the front desk to ask. The waiter said it was central air conditioning and asked the engineering department to turn it on, and then the room had air conditioning. It's too bad that a 4-star hotel has no air conditioning, but everything else is okay.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that we failed to bring you a perfect stay experience. We asked the relevant departments to conduct self-examination as soon as you reported the problem. We hope to improve the facilities and strengthen the service. Let every guest feel that the money is worth it. We look forward to your contact and visit again. I wish you a happy life and smooth work.
JERRY!
Superior Room (2 Beds)
Stayed in Feb 2024
Business travellers
165 review
10.0/10
Outstanding
Posted on Mar 21, 2024
Very nice and quiet
Original TextTranslated by Google
Response from Property: Dear guests: Thank you very much for choosing to stay at Shaoguan Huizhan Hotel and taking the time to leave a review! The hotel has always been adhering to the service concept of "hospitality and extraordinary courtesy". Your comments and suggestions are the working motivation of each of our Huizhan people. It is our honor to serve you. The hotel also has rooms of different styles and personalized services. We sincerely look forward to your frequent visit and new experiences. I wish you a happy family! A happy life! A smooth work! Good health!
Bingshiningguledeshui
Deluxe Single Room
Stayed in Aug 2023
Business travellers
58 review
10.0/10
Outstanding
Posted on Sep 27, 2023
The room has all the necessary facilities and equipment. The hotel is relatively quiet, the surrounding environment is elegant, the transportation is convenient, there is a large parking lot, and there is breakfast, which is quite rich. I have stayed here many times.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your trust in Shaoguan Huizhan Hotel. It is our honor to satisfy you with your stay. At the same time, we sincerely thank you for your affirmation of our environment and restaurant. This is the greatest encouragement to our work. We are glad that you spent a wonderful night in our hotel. The hotel has many different types of rooms to experience. We are looking forward to your next visit and to experience the cordial hospitality of Huizhan people again. I wish you good health! Family happiness! Work goes well!
Chloe
Executive Double Room
Stayed in Aug 2023
Couples
7 review
5.0/10
Posted on Sep 20, 2023
I also have a house upstairs in Huizhan. The house is equipped and I want to live in a hotel comfortably for a few days. However, the air-conditioning is not freezing and there is no freezing water in the shower. My boyfriend and I woke up sweating and hot in the middle of the night. I thought it would be better if we changed rooms. The situation is almost the same, worse than my hotel in the countryside. Why is it that such a big hotel has not improved after receiving complaints? It is so hot that I have to check out today. I will go to the bathroom upstairs. At least there is air conditioning😭😭😭😭😭 😭😭
Original TextTranslated by Google
Response from Property: Dear guests, we are very sorry that we failed to bring you a perfect stay experience. We will definitely improve the problems you reported. We look forward to seeing you again and wish you a happy life!
Liang yun
Deluxe Twin Room
Stayed in Jan 2024
Family
22 review
10.0/10
Outstanding
Posted on Apr 6, 2024
The room was large and comfortable. We were just passing by and went up to the room just to have a good sleep. The hotel room was very quiet and we fell asleep quickly. It felt very good to stay there.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Shaoguan Huizhan Hotel and expressing your satisfaction with the hotel's services. Satisfying guests is our service tenet. We will strive to provide more meticulous and thoughtful services so that you can feel the hotel's enthusiasm and caring. At the same time, we also welcome you to give us more and better suggestions so that we can do better. Thank you again for your support of Huizhan and look forward to your visit to our hotel again.
Putiye
Superior Room (2 Beds)
Stayed in Jan 2024
Family
10 review
10.0/10
Outstanding
Posted on Feb 16, 2024
The hotel is in a good location, easy to find, with convenient parking, complete room facilities, and good environmental sanitation. If you are traveling by car and passing through Shaoguan, you can choose this hotel, which is good.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your trust in Shaoguan Huizhan Hotel. It is our honor to satisfy you with your stay. At the same time, we sincerely thank you for your affirmation of our environment and hygiene, which is the greatest encouragement for our work. We are glad that you spent a wonderful night in our hotel. The hotel has many different types of rooms to experience. We are looking forward to your next visit and to experience the cordial hospitality of Huizhan people again. I wish you good health! Family happiness! Work goes well!
Taiyangtianlong
Deluxe Twin Room
Stayed in Jan 2024
Booked for others
8 review
6.0/10
Posted on Feb 15, 2024
The front desk clerk was very busy and had a lot of things to do around 1 a.m. I talked to her in person for a long time when I entered the hotel, but she was so busy that she didn't listen to a word I said. Then she came back to ask you the same question again.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for taking the time to write a review for the hotel. We are deeply sorry for the inadequate front desk service during your stay! We have reported the problem you mentioned to the front office department, educated the front desk staff on duty that day, and strengthened the training of the front desk staff. At the same time, we will also work hard to improve other service details. I hope to bring you a brand new stay experience next time. I sincerely hope that you can continue to support Shaoguan Huizhan Hotel. The hotel team is looking forward to your stay again!
Gudiyuan
Superior Room (2 Beds)
Stayed in Jan 2024
Family
21 review
6.0/10
Posted on Mar 30, 2024
Not very good. When I entered the room, I saw cigarette butts on the floor, which were not cleaned up. The window could not be closed, and the handle was loose. I finally changed the room, and the attitude of the front desk was quite arrogant. The duty manager does not exist, you can find anyone you want.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for taking the time to write a review for the hotel. We are deeply sorry for the unpleasantness you experienced during your stay! We have reported the problem you mentioned to the front office department and strengthened the training of the front desk staff. At the same time, we will also work hard to improve other service details. We hope to bring you a brand new stay experience next time. We sincerely hope that you will continue to support Shaoguan Huizhan Hotel. The hotel team is looking forward to your next stay!
Trishchen
Superior Room (2 Beds)
Stayed in Jan 2024
Family
19 review
9.0/10
Great
Posted on Mar 21, 2024
The hotel is old, but the hygiene is good. I stay here every time I come to Shaoguan. This time I booked the most expensive one, which is a bit high at more than 400-500 yuan. It may be because it is during the Chinese New Year.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you very much for choosing to stay at Shaoguan Huizhan Hotel and taking the time to write your review! The hotel has always been adhering to the service concept of "hospitality and extraordinary courtesy". It is our honor to serve you, and we sincerely look forward to your frequent visit and new experiences. I wish you a happy family! A happy life! A smooth work! Good health!
Guest User
Deluxe Single Room
Stayed in Jan 2024
Family
1 review
10.0/10
Outstanding
Posted on Feb 18, 2024
A local came back for Chinese New Year and stayed for one night. The experience was good. The room was spacious and the hygiene was OK. I will consider staying here again if I need it again.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your trust in Shaoguan Huizhan Hotel. It is our honor to satisfy you with your stay. At the same time, we sincerely thank you for your affirmation of our environment and hygiene, which is the greatest encouragement for our work. We are glad that you spent a wonderful night in our hotel. The hotel has many different types of rooms to experience. We are looking forward to your next visit and to experience the cordial hospitality of Huizhan people again. I wish you good health! Family happiness! Work goes well!
Anonymous User
Superior Room (2 Beds)
Stayed in Jul 2023
Family
17 review
9.0/10
Great
Posted on Aug 11, 2023
Environment: There is road construction downstairs. Although I upgraded to the 20th floor, I could hear the road construction at around 7am. But the environment in the room is still very good. The location is good. It only costs 10 RMB to take a taxi to the East Railway Station. Service: Friendly service attitude, responsive and quick response. Hygiene: Very clean! Facilities: Very new. I ordered a Western buffet breakfast, but there was some Chinese breakfast, but no dessert. I was very satisfied. Overall, it is cost-effective.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your evaluation. Your satisfaction is the greatest achievement of our hotel staff. With your affirmation and support, we will continue to work hard to do better and provide more considerate and high-quality services for your next stay. No matter when you check in next time, we will serve you wholeheartedly. We look forward to your visit again and wish you a happy life!
Guest User
Superior Room (2 Beds)
Stayed in Dec 2023
Business travellers
9 review
10.0/10
Outstanding
Posted on Mar 13, 2024
High cost performance, great service attitude! Clean and tidy environment, first choice for business trips, excellent location! Convenient surrounding food and drink facilities, worth recommending!
Original TextTranslated by Google
Response from Property: Dear guests: Thank you very much for taking the time to share your stay experience with us. The hotel is located in the center of Shaoguan City. Thank you very much for your satisfaction with our environment, service and other aspects. Huizhan Hotel is committed to continuously meeting and exceeding the expectations of guests and creating surprising and unforgettable experiences and beautiful memories for you. Sincerely welcome you to visit our hotel again. I wish you a happy family! A happy life! A smooth work! Good health!
Guest User
Superior Room (2 Beds)
Stayed in Jun 2023
Travel with friends
8 review
10.0/10
Outstanding
Posted on Aug 16, 2023
##XadVvtY5SwU71qM##PAGE##X-8JZDup60ZVBhgM##The hotel is nice, the stay is OK, Xiao Cheng's service attitude is OK [evil smile][evil smile]
Original TextTranslated by Google
Response from Property: Dear guests: Thank you very much for choosing to stay at Shaoguan Huizhan Hotel and taking the time to leave a review! The hotel has always been adhering to the service concept of "hospitality and extraordinary courtesy". Your comments and suggestions are the working motivation of each of our Huizhan people. It is our honor to serve you. The hotel also has rooms of different styles and personalized services. We sincerely look forward to your frequent visit and new experiences. I wish you a happy family! A happy life! A smooth work! Good health!