1. The room really needs renovation. We chose a room with a hot spring, which was more expensive than the basic room, but the bathtub was filthy and infested with cockroaches, making it impossible to use! (I should have just bought the basic room!!! What a waste of money!)
2. Speaking of the room, there was a dead cockroach as soon as we entered (although they provided welcome fruit, which is why I gave the service five stars).
3. The front desk service was very good; they suggested places to eat and helped call a shuttle bus, but their response was slow. There were few staff at the front desk, and they insisted on waiting for a replacement before they could get the shuttle bus, causing waiting time for guests.
4. There was no greeter. Guests had to go to the front desk themselves (if no one was there), and then call for someone to greet them… (Perhaps due to economic difficulties, there is a staff shortage).
5. The staff in the hot spring area were very friendly, which deserves praise. They thoughtfully prepared tea (but the front desk told us there would be fruit in the hot spring, but once inside, they said there were only three kinds: water, honeysuckle tea, and monk fruit). 6. The breakfast was extremely, extremely, extremely bad… (very, very limited variety; only the rice noodle rolls were okay, everything else was terrible).
7. The showerhead in the room was broken… We asked the front desk and they said they would change rooms but couldn't guarantee it wouldn't break, so we made do for two nights… Overall, the room really needs renovations. The carpet was covered in dust, the air conditioner was very loud, the corners of the shower were filthy, and even the kettle and glasses had unknown stains…
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