Hotel de Royce

Hotel de Royce Reviews

Hotel de Royce

No. 19 Qiming North Road, Zhenjiang District, Shaoguan, Guangdong, 512022, ChinaView hotel details
Hotel de Royce
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Guest Reviews of Hotel de Royce

8.7/10
793 review
Verified reviews
Location8.9
Amenities8.5
Service8.6
Cleanliness8.9
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All reviews(793)
Positive reviews(731)
Reviews with photos/video(139)
Large rooms(46)
Convenient parking(34)
Friendly front desk staff(22)
Average lighting(15)
Tasty food(13)
Luxurious(10)
Clean pool(7)
Great swimming pool(7)
Negative reviews(62)
manubn88
Elegant Queen Room
Stayed in Dec 2025
Solo traveller
21 review
9.0/10
Great
Posted on Jan 29, 2026
A 5 star hotel turned into a 2 star one. The staff are not much interested in work and take a very long time to check in I was not able to connect to WiFi as I don’t have a ID verified number to receive OTP. So I asked the hotel staff if anything can be done about it And the response was a No The cleaner lady was very polite and would even press the lift button for me The hotel is in a great location. Just cross the bridge and you will arrive at the centre of the city I will stay here again when I come considering the low price Overall a mostly pleasant experience
6/12
Response from Property: 感謝選擇本店!前廳效率、WiFi驗證問題我們即刻整改,絕不推諉;清潔阿姨的貼心、便利位置與實惠價格能讓您滿意,我們很欣慰,期待您再次光臨!
Guangdongmountains
Superior 2-bed Room
Stayed in Apr 2025
Solo traveller
12 review
6.5/10
Posted on Jun 14, 2025
The staff were very unfriendly when I could not speak English that really disappointed me. But the balcony was nice of my room
Response from Property: 隔着屏幕都感受到了滿滿的開心!他的友好和貼心是我們服務的初心~ 很抱歉其他員工給您帶來不好的感受,我們有高級接待員!下次來,給你安排貼心管家“小幫手。
Anonymous User
Parent-child Room
Stayed in Jul 2023
Family
1 review
9.0/10
Great
Posted on Aug 18, 2023
I had an absolutely fantastic experience during my three-night stay at your hotel. The level of service and attention to detail surpassed my expectations. The staff was incredibly friendly, accommodating, and always ready to assist with a smile. The room was luxurious and comfortable, providing a peaceful haven to relax in after a long day of exploring. The amenities were top-notch, and the delicious breakfast spread each morning was a delightful way to start the day. I cannot commend your hotel enough for creating such a memorable and enjoyable experience. I look forward to returning in the future.
Response from Property: 尊敬的賓客:感謝您的入住,我們將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗。再次感謝您的點評,真誠期待您的再次光臨!
Guest User
2-bed Room With Mahjong
Stayed in Sep 2023
Family
155 review
10/10
Outstanding
Posted on Oct 20, 2023
Royal View Hotel
Response from Property: 尊敬的賓客:您好!非常感謝你的入住和讚賞!很高興能為你出遊帶來美好的時光!熱切期待您的再次光臨!歡迎再次回來體驗,祝您和你的家人身體健康,平安幸福!
Axin
Elegant Queen Room
Stayed in Dec 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Jan 12, 2026
The room was well-equipped, the mattress was perfect for me, the service was attentive, and it was very quiet.
Original textTranslated by Google
Response from Property: Thank you so much for your kind words! We will continue to work hard to improve our service, and you are welcome to come home anytime!
Weiduoliyazhouxiangyu
2-bed Room
Stayed in Dec 2025
Family
31 review
7.7/10
Good
Posted on Jan 11, 2026
The room was excellent, very grand, and had a vintage feel; it was a very prestigious luxury five-star hotel from over a decade ago. The decor and facilities reflected this vintage atmosphere. The water pressure from the taps was strong and plentiful, and the drains were unclogged and odorless. The location was also excellent, offering views of the century-old Dongjie Street and the Beijiang River. The breakfast wasn't extensive, but it was much better than typical chain hotels, and I was quite full. The receptionist was very polite, and the other staff were also very helpful. The only slightly eerie thing was the presence of a middle-aged man. We went to bed very late last night, and when I woke up groggily, I felt a middle-aged man walk into the door. I tried to call my sister, but couldn't. I wondered if he might be... He started to move, and then I realized he was fighting for control of my body. I felt like I was struggling, kicking, and screaming, but I couldn't make a sound. Later, I got really hungry, so I told him we had fried rice on the table for lunch and we could go eat it. After a while, I realized I could move again, so I got up, immediately turned on the light, and rummaged through my bag, taking out all the amulets inside. My sister asked me what I was doing, but I didn't dare tell her for fear of scaring her. I said it would be easier to sleep if I laid them out. Then I turned on the hallway light, and it took me a long time to fall asleep. I stay in so many hotels every year, but this is the only thing I've never really experienced before. It was so scary. Our room number ended in 26, and I can't say which floor it was. Then I remembered that the hotel didn't have a room with the number 4, so I avoided the possibility of starving to death with room number 24. It was terrifying.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Shaoguan Lais Hotel and for sharing your detailed experience. We sincerely appreciate your positive feedback on the hotel's facilities, location, breakfast quality, and the front desk and service team, which is our greatest motivation for providing excellent service and dedicated operation. The hotel always prioritizes the daily maintenance and upgrade of its facilities to ensure every guest feels comfortable and at ease. We sincerely apologize for any discomfort or inconvenience you experienced during your stay. The hotel always prioritizes the safety and comfort of its guests, conducting comprehensive security inspections, cleaning, and ventilation maintenance daily. We also pay close attention to every detail to create a safe and comfortable environment for our guests. If you would like, please feel free to contact the Guest Relations Department. We will listen carefully to your feedback and do our best to resolve any issues you may have. We apologize again for the minor incident during your stay and sincerely hope to have the opportunity to serve you again and make amends for this regret. We wish you a peaceful and joyful life!
Ms Emily Lam
2-bed Room
Stayed in Nov 2025
Family
22 review
8.0/10
Very good
Posted on Dec 28, 2025
I always choose to stay at this hotel when I visit Shaoguan. My relatives and friends live in this area, so the location is excellent for me. There are plenty of parking spaces, and even during holidays when parking is scarce, the hotel makes special arrangements to solve the parking problem for drivers. I will definitely stay here again next time.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your detailed review and continued patronage. The hotel is always committed to optimizing its location services and parking facilities. Our failure to promptly inform you of the backup parking lots on basement levels one and two is a shortcoming in our guidance service. We will strengthen on-site guidance and reminders in the future to provide you with a more convenient parking experience. We look forward to your next stay and wish you a pleasant stay!
Pengwei
Queen Room
Stayed in Nov 2025
Couple
68 review
10/10
Outstanding
Posted on Dec 18, 2025
The hotel is easy to find, close to the pedestrian street, and the rooms are spacious, quiet, clean, and tidy. The bathroom has no odor, and the buffet breakfast is plentiful and excellent. Highly recommended.
Original textTranslated by Google
Response from Property: Thank you for your patronage and welcome to the Rice Hotel. We are honored by your positive feedback on the hotel's location, cleanliness, and service. The hotel is adjacent to the pedestrian plaza and the century-old East Street shopping center, offering a full range of dining, entertainment, and cinema options, all within 800 meters. Our hotel restaurant provides high-quality cuisine and service; we look forward to your next visit.
Guest User
Elegant Suite
Stayed in Apr 2025
Family
16 review
5.0/10
Posted on May 7, 2025
I stayed during the May Day holiday. After the May Day holiday, the hotel will turn off the central air conditioning. The central air conditioning is only turned on again at night. The hotel has free parking for unlimited access. Breakfast is provided, there is not much variety, only hot drinks are provided. Breakfast will be packed until about 10pm.
Original textTranslated by Google
Response from Property: I'm so sorry I didn't do a good job and disappointed you. I've already sounded the alarm and will do my best to improve!
Anonymous User
Superior Queen Room
Stayed in Apr 2025
Business traveller
13 review
2.0/10
Posted on May 3, 2025
I was passing through Shaoguan during the May Day holiday, and with limited hotel options, I booked this one. However, it turned out to be the worst accommodation I've had in recent years. For 600 yuan a night, the room was small, half the lights were broken, and at night, only a table lamp and a spotlight worked, making it extremely dim. I couldn't even see the contents of my suitcase, and there were ink stains on the sheets. When I went to the front desk to inquire about changing rooms, they said they would send someone to check, but then nothing happened, with no apology whatsoever. The elevator and hallways were also filthy and messy.
Original textTranslated by Google
Response from Property: Ah! We've been hit by a bad review and have activated our "self-punishment mode" (😭😭😭)! Your feedback is extremely important, so please message us immediately and we must arrange a remedial package!
Guest User
Queen Room
Stayed in Sep 2024
Couple
66 review
10/10
Outstanding
Posted on Nov 15, 2024
The room was large and comfortable, clean and tidy, the front desk waiter attitude was very good 👍👍, convenient transportation, very convenient to eat nearby, will continue to stay next time! Will introduce friends to stay!
Original textTranslated by Google
Response from Property: Dear friend: Hello! Thank you for your 5-star review, ROYCE is very happy! Every city always has a reason for people to miss it, every season has a scene that makes us reluctant to leave, and every hotel has its sweet and warm memories. I hope ROYCE will be the warmest and unique one in your memories! Come back to Rice Hotel often and wish you all the best!
Luleifan
Queen Room
Stayed in Sep 2023
Family
16 review
4.5/10
Posted on Oct 6, 2023
The room facilities are relatively old, and many buttons on the control panel are broken and it is impossible to see what is written. The toiletries and tea bags provided are very cheap, and the packaging is from the last century. No coffee provided. The room ordering is also very backward. There is no menu. When we called to order, the other party could not hear us. We tried for an hour but failed to order. When someone came to fix the phone, no one came. In short, it is not worthy of a five-star hotel standard. I can understand if it is a three-star hotel.
Original textTranslated by Google
Response from Property: Dear guest, we are deeply sorry! Your valuable opinions are very important to us, and we will inform the relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Elegant Room (2 Beds) (Vip Building)
Stayed in Dec 2025
Couple
33 review
9.5/10
Amazing
Posted on Jan 26, 2026
老牌酒店,裝修夠水準,設施維護還不錯,性價比很高,基本衞生也不錯,但忽略了衣櫃裏的灰塵,櫃門內側明顯的塵垢,還有花瓶裏的塑料花也積塵已久,五星級酒店不應該忽視的細節
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Response from Property: 感謝您的認可!老物件承載着歲月沉澱,我們也在努力挖掘其獨特魅力,希望能給您帶來不一樣的體驗。
Guest User
Elegant Room (2 Beds) (Vip Building)
Stayed in Sep 2025
Travelling with friends
18 review
10/10
Outstanding
Posted on Nov 4, 2025
我們一行11人從英德來到了韶關萊斯大酒店,酒店性價比高,位於市中心,出行十分方便。萊斯大酒店設施齊全,外貌雄偉,很有氣派,房間很大,乾淨整潔,十分舒適。自助早餐相當豐富,品種多樣,酒店服務員個個都非常熱情周到。我們在此入住三晚,以後有機會再來韶關,還是定選萊斯大酒店。
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Response from Property: 寶,看到好評那一刻,我的心都開出了小花花~以後有任何需求,都儘管吩咐,期待再次相遇哦!
billy
Elegant Queen Room
Stayed in Dec 2025
Business traveller
7 review
8.0/10
Very good
Posted on Jan 31, 2026
酒店整體設施環境還是可以,價格實惠。高層可以看到湞江河夜景。還有帶陽台的房間,可以在陽台喝茶觀湞江河夜景。
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Response from Property: 感謝您的認可!寬敞的房間、美麗的江景,還有周邊的便利,都是為了給您舒適體驗。就近有風樓,百年東街,也是我們很喜歡的美食打卡點。期待再次為您服務!