To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(1407)
Positive reviews(1378)
Reviews with photos/video(484)
Well designed(186)
Delicious breakfast(158)
Relaxing hot springs(88)
Friendly front desk staff(80)
Close to train station(29)
Delicious buffet(24)
Has rooms for families(16)
Garden view(16)
Negative reviews(29)
Chung Yin Mak
Superior Room (2 beds)
Stayed in Sep 2024
Family
8 review
5.0/5
Outstanding
Posted on Nov 12, 2024
tidy and clean
will come again
Response from Property: Dear guests, hello! Thank you for your support and love! Yin Xue treats every guest sincerely! It's guests like you who give us continuous support that makes us more motivated to move forward. We will keep following the service concept of care and affection, offering warm and detailed high-quality service to every friend who comes. We're looking forward to meeting you again!
Guest User
Superior Room (2 beds)
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 10, 2024
Incredible service. Staffs are really helpful.
Response from Property: 尊敬的賓客您好,感謝您選擇入住韶關印雪酒店,並且對於酒店住宿服務給予了良好的評價。我們很高興您喜歡我們的酒店環境衞生。希望您能繼續支持,我們會繼續努力為您帶來更優質的服務體驗,您的支持是我們進步的動力,希望不久之後能與您再次相遇,祝您旅途順利,生活愉快!
Winnie
Duplex Villa Suite - 2-Bedroom, Courtyard-View (Soaking tub)
Stayed in Mar 2023
Family
5 review
3.5/5
Posted on Apr 13, 2023
overall our stay was good. Kids were very excited running around the room and the hot spring. There were few areas for improvement such as room cleaning, there were hairs left on the bath room; and the Guest Service phone was all time busy, such that I needed to go all the way back to the check in lobby for enquiry and service request.
Response from Property: Dear guest, thank you for choosing our Hotel and sharing your stay experience. At the same time, we deeply apologize for the inconvenience caused by the room hygiene and phone busy tone questions that you mentioned in the comment. We attach great importance to your valuable feedback and will strengthen hygiene inspections and telephone maintenance. Thank you for your valuable feedback again. We sincerely look forward to your next visit!
Guest User
Superior Double Room
Stayed in Feb 2025
Business travellers
1 review
4.0/5
Very Good
Posted on Mar 20, 2025
Very good
Response from Property: 親愛的賓客,您好!感謝您的支持與喜愛!印雪真誠對待每一位客人!正是如您一樣的客人給我們不斷的支持,才使我們更有前行的動力,我們將繼續秉承細意濃情的服務理念,為每一位到訪的朋友提供温暖而細緻的高品質服務,期待與您再次相聚!
Alfimova Daria
Superior Double Room
Stayed in Mar 2022
Business travellers
2 review
5.0/5
Outstanding
Posted on May 4, 2022
Stayed there two times, very nice and helpful service. If you need to stay in Shaoguan for few days, this is the best option you have.
Breakfast was amazing btw. ❤️
Response from Property: Hi, Yinxue's old friend, thank you very much for choosing to stay in Yinxue among many hotels! Seeing your praise, I can feel your satisfaction with the hotel across the screen. It's really very touching! Your affirmation is the driving force for us to continue to move forward. I hope we can always make you so satisfied now and in the future and make you feel warm. Unfortunately, the good time is always so short. I look forward to meeting you better next time. I hope we can give you a different experience every time. I wish you a happy life!
Pitelin
Superior Double Room
Stayed in Apr 2024
Travel with friends
21 review
4.0/5
Very Good
Posted on Jul 21, 2024
nice……
Response from Property: 尊敬的貴賓,十分感謝您花費寶貴時間對印雪酒店點評。您的肯定和滿意是酒店前進的動力。您對酒店的整體點評是4顆星,希望您可以提出酒店哪些方面可以做得更好,相信下次光臨印雪酒店一定能得到您的全五顆星好評,期待您再次光臨印雪酒店。
Qingxi23
Villa - Courtyard-View (Double bed) (Soaking tub)
Stayed in Oct 2024
Family
18 review
2.6/5
Posted on Nov 18, 2024
Let’s talk about the good points first: 1. The location of the hotel is pretty good. It’s close to the high-speed rail station and only a 30-minute drive to Nanhua Temple. 2. The hot springs in the hotel are unlimited, which is okay. The shortcomings: 1. The hotel The security is poor. It is visually inspected that people and cars can enter and exit the hotel at will, and go directly to the internal area of the hotel; 2. The charges are unreasonable: for the barbecue ingredients we brought with us that day, we only need the hotel to provide a table for barbecue, and we also promise to pay for the service. The hotel said there is a venue fee of 300 yuan. The hotel's barbecue package (3-4 people) on ** only costs 360 yuan including ingredients. We bring our own ingredients and only need to provide a table, which costs 300 yuan. Venue fee?
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您選擇印雪酒店並分享您的入住感受。得知您對此次入住體驗未達到您的期望,我們深感抱歉。關於您在評論中提及的酒店安全性差的問題:酒店各處包括客房走廊都設有24小時實時監控,車輛入口的崗亭處也有保安當值,酒店園區內也有安保人員定時巡邏。關於您提及的收費不合理問題:酒店露營燒烤需提前預約,酒店便於及時安排工作人員跟進相關服務,酒店臨時接到您的預訂,因在餐廳非營業時間預約露營燒烤,酒店需臨時安排工作人員搭建露營帳篷,擺放桌椅提供電烤爐,盤子等燒烤用品,及提供清潔服務、場地費用使用、場地恢復等綜合價格報價300元,並非客人是一個桌子收費300元噢,請接受我們的真誠道歉,再次感謝您的惠顧與珍貴點評,衷心期待您的再次光臨!
Guest User
Superior Room (2 beds)
Stayed in Oct 2024
Couples
17 review
5.0/5
Outstanding
Posted on Nov 11, 2024
It is a park-style hotel that is very suitable for retirement vacations. Although the hotel is a bit out of the way in the new area, Aqiang, Shanshan, and Xiaoying at the front desk patiently guided us into the hotel and gave us recommendations so that we could visit various places in the shortest time. Scenic spot, great
Original TextTranslated by Google
Response from Property: Distinguished guest, I am very glad that Shaoguan Yinxue Hotel can leave a deep impression in your heart. At the same time, thank you for your evaluation of Shanshan, Xiaoying, and Aqiang. We have conveyed it to them and will praise them. The hotel has a unique sunken building with wood grain clear water walls, which is very easy to shoot. It's a beautiful view. We are honored to have you as our guest. We look forward to serving you again and wish you Pepsi-Cola and Fanta!
It's very new and the environment is pretty good. The park is very big. It is very comfortable to take a walk in the park after dinner in the evening and then go back to the hotel to soak in the hot springs. And there is no limit to the hot spring water, you can soak several times.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Yinxue Hotel and sharing your stay experience. I understand that you enjoyed your stay here. The hotel was designed by Zhou Kai, a master of architectural design and national survey and design master. The hotel pursues natural harmony between the natural waterscape and the greenery of the bamboo forest. It is constructed with the wood grain clear water wall technology known as the "beauty without makeup". It is an overall sunken style. The unique courtyard layout. Thank you again for your patronage and valuable comments, and we sincerely look forward to your visit again!
This is a group of sunken post-modern style buildings. It should be a multi-story guest room building plus dozens of individual very exquisite small houses. The scenery changes as you move around, surrounded by the waterscape in the middle, and the waterside is quietly hidden. There is a seal stone exhibition room, and most of them are of high quality.
Many landscapes have hot spring pools, and the bathrooms should be equipped with floor heating, so bare feet feel comfortable. The soundproofing of the room is not particularly good.
The hotel is surrounded by Wanshaoyuan, Dongguan and Shaoguan Economic Cooperation Zones. There are many scientific research and trade institutions next to it. The landscape is designed with trails, which is great for running.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Yinxue Hotel and sharing your stay experience. We are grateful for your comments. Your comments can help us see the deficiencies in our facilities/services. We will immediately follow up on your comments to avoid similar situations from happening again. Thank you again for your patronage and valuable comments, and we sincerely look forward to your visit again!
Guest User
Superior Double Room
Stayed in Nov 2024
Solo travellers
10 review
5.0/5
Outstanding
Posted on Dec 4, 2024
The environment is beautiful, the room facilities are very good in all aspects, and the service attitude is very good. It is worth recommending
Original TextTranslated by Google
Response from Property: Thank you for choosing us and supporting our hotel. Your satisfaction with the hotel's facilities and services is the driving force for the work of all hotel staff. At the same time, thank you for your recognition and praise of hotel staff Shanshan, Shisi, and Ahao! Making every guest feel at home is the ultimate goal of our service. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, making it the best choice for your travels. Welcome to Yinxue Hotel again. Enjoy your life, embrace your future, and enjoy a journey of modern art at Chengpan Hot Spring Hotel!
This time I stayed at Yinxue Hotel and had a great experience! The hotel has a good location, beautiful environment, and the rooms are comfortable and clean. I would also like to praise the staff at the front desk. Ahao is warm and thoughtful, patiently answering questions when checking in, and thoughtfully providing suggestions for surrounding tours; Xiaoying is gentle and meticulous, responding quickly to any needs and solving them perfectly; Junjie is professional, efficient, and face-to-face. The check-in and check-out pressure during peak hours is still in an orderly manner, which greatly shortens the waiting time. Their high-quality service adds a lot to the hotel, highly recommended!
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for your compliments on Yinxue Hotel and Junjie, Xiaoying and Ahao. They demonstrate the professionalism and enthusiasm of the hotel service team. Your recognition will motivate all employees to improve quality. Looking forward to your stay again, Yinxue Hotel will continue to serve you wholeheartedly and accompany you to enjoy a comfortable journey.
Anonymous User
Superior Double Room
Stayed in Oct 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Dec 3, 2024
The location is okay for traveling. The hotel is close to the high-speed rail station, but there are too few restaurants around and you have to walk quite a distance to find one. The hotel bedding and bathroom are very clean. The ordinary rooms we booked are about 30 square meters and have balconies. The price-performance ratio is very high. The service of Ahao Xiaojuan and Ah Qiang at the front desk is also very good. She poured us tea as soon as we arrived and handled the matter in a timely manner. During the check-in procedure, I was given two bottles of mineral water before leaving, which was very considerate. I will come to this hotel again next time!
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for choosing Shaoguan Yinxue Hotel. At the same time, thank you for your recognition and praise of Aqiang Sisi Xiaojuan at the hotel front desk! We are so happy and touched that you took the precious time to give us a positive review! Thank you for your recognition and encouragement. We hope that in addition to improving your stay experience in terms of value-for-money hardware and software, we can also make you feel the warmth of going home through every small detail during the trip. We will also continue to sum up our experience and keep working hard. Xiaoxue and Xiaoxue’s family are already looking forward to serving you again. We welcome your visit again and wish you a good mood every day!
Guest User
Superior Double Room
Stayed in Oct 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Nov 24, 2024
The front desk staff Xiaojuan, Sisi, and Shanshan were very enthusiastic in their service. The hotel accommodation and service experience was very good!
Original TextTranslated by Google
Response from Property: Thank you for your thoughtful review. We have conveyed your comments to Xiaojuan Sisi Shanshan at the front desk and will praise her! The best time is to meet the best you. The years are quiet and peaceful. Take a piece of time in the passing years. Listen to the sound of flowers blooming and watch the water flow. May you be well~ When the sea tide passes by, leaving you happiness in the dead of night, light snow will come at any time. Waiting for you~
The environment is beautiful, pleasant and comfortable. There is also a battery car for pick-up, which is suitable for relaxing. The room has a refrigerator, tea sets, and the bathroom has a good dry and wet separation. The room is large
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Shaoguan Yinxue Hotel. And for leaving us a careful and precious good review. We are very happy to know that you are satisfied with the overall environment and facilities of our hotel and the battery car pick-up service. The hotel is located in Guanshao City, Shaoguan New District, and it takes only 5 minutes to drive to the nearby Poly Plaza Shopping Mall. It has a superior geographical location, pleasant scenery, and is far away from the hustle and bustle of the city. Thank you again for your valuable advice. It is because of so many customers with excellent taste like you that we can move forward on the road of providing high-quality services. We sincerely look forward to meeting you next time and wish you a happy life!