Hyatt Place Columbus Polaris

Overall great place to stay, clean comfortable rooms. Friendly and helpful staff, good breakfast. The pool was a little cold.

The hotel was in a great, safe location and conveniently situated on a direct route to the zoo. The rooms were bright and clean, and the staff was very friendly throughout our stay. The only downside was that, due to the holiday weekend, the hotel seemed unprepared for breakfast service, and there was no water on the 5th floor. Not much they can do about the water but If I were in management, knowing these issues arose on the first night and that there wasn’t enough staff, I would have gone out to purchase additional items like yogurt, more fruit, and ready-to-go breakfast options to help accommodate guests during the busy weekend. There were a lot of irate guests. The reason i kept the high rating was because the front guest staff were honestly trying their hardest and they did everything they could to remedy to situation.

Hotel has good appearance; room was clean. Turned up heat and fan was very loud every time it turned during the night. Biggest factor was lack of hot water to upper floors (3-5 - we were on 4). We were told about it at checkin and that they were working on it & should be fixed by morning. Morning came, no hot water in shower, a small trickle of hot water thru sink. We chose not to have a cold shower! At checkout, most customers were complaining about same thing; desk was very kind, apologetic and took our name to the list of unhappy campers requesting some type of compensation from Hyatt Mgmt. Another comment circulating the lobby was that hot water service was being replaced throughout the hotel with floors 2 & 3 complete, but upper floors were not yet finished...why did Hyatt take reservations for those rooms knowing hot water would not be available? Awaiting some response from Hyatt. Otherwise, the hotel was very nice, breakfast was very good and staff worked hard to keep it stocked and running.

No hot water for an entire weekend No hot water for an entire weekend. Apparently the entire hotel was without hot water. Every time we asked about it we were told someone was working on it. The free breakfast was poorly organized and chaotic. It seemed the staff could not keep up with demand. No plates or glasses, food and/or juice not replenished. We didnt even bother to try it on the second day of our stay. Would not stay here again. There are better choices in the area.

Awesome workout room, very clean, waffle maker only available for weekend bfast (if you have kids)!

We really like the property. The room were clean and staff friend. Close to many restaurant. Outback and Starbuck next door. The bed was comfortable